Thomson Reuters

Support Engineer

• Assist in troubleshooting and resolving application-related issues reported by users
• Escalate complex problems to senior team members
• Monitor application performance and proactively identify potential issues
• Document support procedures, solutions, and frequently asked questions for knowledge base improvement
• Collaborate with development teams to understand application functionality and upcoming changes
• Participate in testing new application features and updates
• Provide timely and effective communication to users regarding issue status and resolution
• Contribute to continuous improvement of support processes and tools
• Gain hands-on experience in troubleshooting, incident resolution, and supporting internal and external users

Application Support Analyst Intern

AI Engineer

• Partner with AI Solution Engineers, Architects, and senior technical teammates to design, build, and deploy AI-powered solutions for legal customers
• Translate legal workflows and business needs into reliable technical solutions combining foundation models, proprietary AI capabilities, and legal-domain understanding
• Contribute to technical discovery, solution delivery, prototyping, integrations, and evaluation of AI outputs for legal use cases
• Support client engagements through technical discovery sessions, requirements gathering, and scoping of legal AI use cases
• Work with legal and technical stakeholders to understand workflows, pain points, and desired outcomes
• Assist with demonstrations, proofs of concept, and early-stage prototypes
• Develop working knowledge of legal terminology, processes, and operational constraints
• Design, develop, and implement AI-powered solutions for contract review, litigation support, discovery automation, and regulatory analysis
• Build and support retrieval-augmented generation (RAG) pipelines, agentic workflows, and multi-component AI systems
• Configure and integrate solutions using CoCounsel, Westlaw, Practical Law, and other enterprise platforms
• Develop automation scripts, APIs, and integration components tailored to customer environments
• Collaborate with senior engineers and architects to ensure solutions are scalable, maintainable, and secure
• Evaluate LLM outputs for legal accuracy, relevance, citation quality, consistency, and hallucination risk
• Contribute to test cases, benchmarks, and evaluation workflows based on real legal tasks
• Partner with internal teams to validate capabilities against real-world legal use cases
• Support compliance with responsible AI principles, data privacy requirements, and enterprise security standards
• Translate functional requirements into technical tasks and contribute to implementation planning
• Document solutions, reusable components, and engineering best practices
• Experiment with prompting strategies, workflow improvements, and emerging AI techniques
• Stay current with AI engineering, legal technology, and applied LLM developments

Software Engineer – AI

Accounting Manager

• Create and maintain comprehensive, value-added tax advisory and compliance content
• Monitor, analyze, and report on new tax developments, legislation, and IRS guidance
• Translate complex tax information into clear, actionable insights for tax advisors
• Manage relationships with industry experts
• Edit expert contributions and ensure high quality standards
• Collaborate with internal and external teams on artificial intelligence and tax advisory initiatives
• Provide subject matter expertise in testing and validating tax advisory technology solutions
• Provide feedback on tax and accounting AI solutions to engineers and data scientists

Tax & Accounting Specialist

Outside Sales

• Promote and sell Westlaw, Practical Law, and CoCounsel products through outbound telephone calls
• Manage new and existing small law firm customers within an assigned territory
• Support the Small Law, Legal Unit organization within Thomson Reuters Legal
• Grow the Small Law Westlaw Core Footprint and retain existing customers
• Individually manage inbound leads and prospect for new opportunities
• Apply consultative and solution-based sales
• Achieve and exceed company and personal sales and telephone activity goals
• Negotiate and present product offerings within set parameters
• Participate in pre-sales calls
• Demonstrate online products using web-based tools such as Microsoft Teams and GLANCE via telephone
• Cultivate, maintain, and engage customers to promote usage and revenue growth
• Gather and log call information, sale orders, and profile activity in Salesforce and the Thomson Reuters CRM system
• Provide territory market and competitive information to Thomson Reuters

Sales Executive Partner, Small Law – Field Sales

Sales

• Sell Reuters and Reuters partners' picture and video content to major clients across media, advertising, and entertainment industries
• Act as the escalation point for complex or high-value client enquiries
• Line manage and coach a team of 2-3 sales executives
• Set individual and team targets, review pipeline, and support professional development
• Maintain deep working knowledge of Reuters archive video and picture content
• Proactively hunt for and develop new business opportunities, including new clients, markets, and revenue streams
• Take personal ownership of key growth targets for the region
• Build and maintain relationships with senior stakeholders at existing and potential clients
• Tailor sales approaches, pricing, and recommendations to client needs
• Manage client expectations and resolve escalated issues
• Negotiate commercial terms on higher-value or complex sales agreements
• Stay current with partner content, market trends, and industry developments
• Provide expert advice to clients and inform the team's sales strategy
• Report team and individual sales performance against targets
• Provide accurate forecasting and pipeline visibility to the Sales Director

Media Sales Executive

General Counsel

• Review, draft, and negotiate customer-facing and partner agreements, primarily complex software (including SaaS) and information licensing agreements
• Handle data protection and security, hosting, content acquisition, consulting and professional services agreements, non-disclosure agreements, and other commercial agreements relating to sales of Thomson Reuters products and services
• Identify legal, regulatory, and compliance requirements and risks associated with business initiatives
• Develop and implement appropriate risk mitigation strategies
• Work with the General Counsel Office on enterprise-wide legal issues and projects
• Research and respond to internal customer inquiries relating to corporate, commercial, intellectual property, compliance, and privacy matters
• Advise the business on appropriate legal action
• Provide legal and business advice to sales professionals, product management, and other internal customers
• Present commercially viable recommendations and assure legal compliance
• Enhance customer experience and simplify interaction with the legal function

Senior Counsel

Communications

• Develop and implement communication strategies aligned with business goals
• Manage internal communications channels and ensure high-quality materials and effective messaging
• Create content for executive presentations, monthly town halls, email messages, and internal digital channels
• Provide strategic counsel to executive leadership, including the President and Editor-in-Chief
• Support cultural change initiatives
• Collaborate with HR and colleagues across Reuters and Thomson Reuters on business change programs
• Deliver internal communication strategies supporting Reuters and its leadership team
• Maintain in-depth knowledge of Reuters businesses and internal communications best practices
• Communicate complex ideas across organizational levels
• Negotiate solutions between key individuals to ensure communications are strategic, engaging, and effective
• Report to the Vice President of Communications, Reuters, while working closely with the VP, Internal Communications, Thomson Reuters and her team

Internal Communications Director

Attorney

• Select, abstract, and index material for Westlaw UKI according to defined criteria
• Create index entries for legal articles across diverse subject areas
• Accurately cite cases, legislation, and bibliographic details
• Apply house style and the UKI Taxonomy consistently and accurately
• Adhere to editorial publishing schedules and quality standards
• Conduct post-publication checks on database records and online services
• Self-manage priorities and workload
• Maintain knowledge of legal and regulatory developments across diverse areas of law
• Complete required skills training
• Use customized editorial systems and other company-specific systems

Legal Editor

• Plan and deliver regular content for internal channels to drive engagement and connection with the global staff network
• Write communications materials for internal and external audiences
• Produce creative content for Trust Conference and other events
• Support campaign delivery and evaluate the effectiveness of communications activities
• Monitor sector trends and suggest new creative approaches
• Source human-interest and impact stories relevant to audiences and strategy
• Action communications support requests from across the business
• Build relationships with thought leadership and service delivery teams
• Support programmatic communications activities and fundraising priorities
• Manage the enquiries inbox and draft initial responses
• Support external communications campaigns
• Plan and deliver campaigns around relevant international days
• Report to the Senior Communications Manager

Communications Officer

Account Specialist

• Own the end-to-end renewal process for a portfolio of customers
• Prepare quotes, contracts, and documentation
• Manage inbound commercial inquiries
• Identify and execute low-complexity upsell and cross-sell opportunities
• Act as a primary contact for commercial and support-related inquiries
• Confirm renewal intent and clarify terms with customers
• Analyze customer data to identify trends and opportunities
• Maintain accurate CRM records and renewal forecasts
• Partner with Account Executives, Customer Success Managers, Finance, and Legal
• Drive timely and accurate renewals through proactive customer communication and documentation
• Handle inbound commercial requests and support pricing discussions
• Maintain visibility into commercial performance through forecasting and CRM updates

• Own strategy, design, business requirements, feature and functionality tradeoffs, and release schedules for Indirect Tax propositions, products, or services
• Partner with sales and marketing to develop marketing strategy and product launch activities
• Direct and influence cross-functional teams to ensure dependencies for proposition, product, or service delivery are met
• Gather and prioritize client feedback and understand client needs to drive innovation and increase client adoption and retention
• Develop comprehensive product definitions, concept proposals, and business cases resulting in marketable products and services
• Participate in budgeting activities and development of third-party partnerships
• Review current products to ensure quality and currency are maintained

Indirect Tax Segment Lead

Payroll

• Provide strategic oversight, governance, and operational excellence for payroll processes supporting employees across six countries and additional EOR-managed locations
• Lead, coach, and develop a team of payroll professionals
• Develop and execute payroll strategy aligned with organizational objectives
• Establish payroll governance standards, operating procedures, and performance reporting frameworks
• Lead payroll auditing, validation, approval, delivery, vendor governance, and end-to-end payroll controls
• Serve as primary contact for payroll tax issues and resolve complex matters with internal and external stakeholders
• Manage employment tax and internal/external audits
• Administer employment tax authorization registrations or closures, remittances, and reporting
• Analyze payroll metrics and trends to identify risks and support strategic decisions
• Govern outsourced payroll providers and manage vendor relationships and service levels
• Design and enforce controls against duplicate payments, fraud, and errors
• Monitor regulatory developments and ensure accurate filings, remittances, reconciliations, and year-end reporting
• Assess and remediate payroll process risks
• Manage payroll software and ERP systems such as ADP and SAP
• Lead automation, efficiency, system upgrade, and integration initiatives
• Maintain process documentation and standard operating procedures
• Partner with Finance, HR, Tax, IT, and external advisors on payroll policies, accounting, reporting, accruals, reconciliations, journal entries, and tax matters
• Serve as escalation point for vendor and stakeholder issues

Senior Manager, Payroll

Customer Success Manager

• Assist customers via phone and WhatsApp
• Organize customer training and enablement sessions
• Maintain close relationships with customers
• Monitor product/service performance and usage
• Drive adoption of new product/service features
• Manage schedules
• Record all customer interactions
• Maintain clear communication and provide ongoing feedback to management

Customer Success Analyst – Mid-Level

Project Manager

• Lead multiple large-scale tax automation and technology projects simultaneously, ensuring timely completion within budget constraints
• Collaborate with development, testing, implementation, customer support, product management, and sales teams
• Work with finance, legal, compliance, and risk management stakeholders to align projects with organizational goals
• Communicate with internal and external stakeholders throughout project delivery
• Monitor project milestones, identify risks, and implement mitigation strategies
• Apply waterfall methodology across the full project lifecycle, from requirements gathering through implementation and post-launch support
• Provide guidance and mentorship to junior team members
• Build client relationships and act as the primary external client contact throughout the project lifecycle

Account Manager

• Manage and grow relationships with existing academic customers, including university libraries, law schools, and law faculties
• Drive customer onboarding, adoption, engagement, and long-term success for Westlaw, Practical Law, CoCounsel, and related legal information and technology solutions
• Maximise customer lifetime value, improve renewal rates, and support contract retention through proactive account management and customer success initiatives
• Serve as a trusted advisor to faculty members, librarians, and administrative staff
• Identify and execute upsell and cross-sell opportunities
• Work with Sales, Marketing, Customer Success, and Proposition teams to drive adoption, increase Net Revenue Retention, support package migrations, and strengthen customer partnerships
• Build engagement within university institutions and expand relationships to drive renewals
• Analyze customer usage and trends to drive upsell and cross-sell opportunities
• Conduct price increase negotiations at contract renewal
• Deliver onboarding, user training for faculty and students, and adoption consulting
• Develop and execute plans to promote product adoption and prevent churn
• Plan and run user group meetings and webinars for existing clients
• Implement improvement actions based on NPS results
• Handle client inquiries and manage tasks and progress using Salesforce