Thomson Reuters

Product Designer

• Partner with a cross-functional team of subject matter experts to develop training materials for Thomson Reuters Legal products.
• Drive creation and maintenance of world-class eLearning experiences for SaaS products.
• Manage projects from start to finish in collaboration with various internal teams and external vendors.
• Design and develop content, including video scripts, user guides, and eLearning courses.
• Utilize platform authoring tools and training best practices to create engaging learning experiences.
• Stay current and provide thought leadership on innovation in eLearning and customer education.
• Continuously build knowledge of Legal products and customers to ensure training content is up to date.
• Maintain learning content within LMS and analyze content effectiveness.

eLearning Experience Designer

Auditor

• As a Senior Internal Auditor, you will be instrumental in advancing our digital transformation initiatives while strengthening the organization's risk management and control environment.
• Support the modernization of our SOX program, including the enhancement of control frameworks and management testing methodologies.
• Execute, oversee, and continuously monitor SOX management testing across IT system and business process controls to ensure ongoing compliance with SOX requirements and industry best practices.
• Identify control deficiencies and recommend practical, actionable remediation strategies to strengthen the control environment.
• Act as a strategic liaison between external auditors, business partners, and key stakeholders to align risk mitigation strategies, drive efficiency initiatives, and facilitate effective communication and coordination.
• Support and lead internal audit engagements across diverse business areas and risk domains.
• Lead fraud investigations as required, including planning, fieldwork execution, stakeholder interviews, and reporting.
• Prepare clear, concise, and well-documented audit reports and investigation findings for presentation to senior leadership.
• Collaborate with international teams and cross-functional partners to ensure alignment of risk management practices.
• Implement emerging technologies and AI tools, including using Thomson Reuters products, to increase efficiency, effectiveness and drive innovation.
• Lead automation and data analytics to detect anomalies, simplify control testing, and boost audit efficiency.
• Contribute to the Internal Audit transformation journey by driving key initiatives.

Senior Internal Auditor

Full-stack Engineer

• Support and develop software engineers providing advice, mentoring, training, and educational opportunities
• Collaborate with designers and engineers
• Break down customer requirements into executable work for the team
• Communicate technical concepts clearly with stakeholders
• Deliver software features with quality by following agile scrum process
• Design, develop, and test software systems and applications for enhancements and new products
• Write code according to established coding specifications
• Investigate problem areas and follow the software development lifecycle
• Prepare and install solutions by designing system specifications, standards, and programming

Senior Software Engineer

AI Engineer

• Guide technical discovery and scoping legal use cases in client engagements
• Translate legal workflows and client goals into solution designs
• Design and implement AI-powered solutions for legal workflows
• Lead LLM evaluation efforts for legal use cases
• Ensure deployed solutions meet ethical AI and data protection standards

Senior Legal AI Engineer

Learning and Development

• Lead, coach, and develop a team of Training Managers, a Digital Learning Manager, and a Quality Manager.
• Act as the escalation point, strategic guide, and career sponsor for your direct reports.
• Define resourcing requirements aligned to strategic priorities and advocate for the investment needed to sustain and grow the Learning Quality & Development function.
• Partner with Customer Success & Services leaders to identify capability gaps, learning priorities, and opportunities to improve customer experience and operational outcomes.
• Oversee the end-to-end learning solution design process, ensuring programs are aligned to measurable performance outcomes.
• Own the learning KPIs and quality reporting framework, using data to continuously improve training effectiveness and present clear ROI narratives.
• Improve, govern, and embed a robust quality assurance and compliance framework across all learning activities.
• Work with the Quality Manager to monitor and audit learning content, delivery, internal teams, and external suppliers.
• Lead the evolution of the learning ecosystem toward digital-first delivery through various learning methodologies.
• Manage and optimize learning technologies, platforms, external digital learning suppliers, and content provider relationships.
• Champion learning innovation by identifying, piloting, and scaling AI-enabled learning tools and methodologies.
• Stay ahead of emerging trends in learning technology, bringing external best practices into the organization.
• Build a visible link between learning quality metrics and customer experience outcomes.
• Collaborate cross-functionally with Customer Experience, Operations, and Quality teams to identify where skill gaps impact the customer journey.

Senior Manager, Learning and Quality Development

Analyst

• Prestar um atendimento de excelência ao Cliente, entendendo, qualificando, reproduzindo e respondendo às situações relatadas de maneira eficaz;
• Atendimento aos clientes por telefone e via sistema de Chamados, para esclarecimento de dúvidas Funcionais relacionadas ao negócio do produto;
• Simulação de Erros relacionado ao produto atendido na base interna de testes para reprodução do mesmo incidente reportado pelo cliente;
• Follow-up constante dos chamados sob sua responsabilidade para entendimento do incidente e focado na resolução do mesmo;
• Realização de acesso remoto com objetivo de identificar a causa do incidente quando não reproduzido o mesmo no ambiente interno de testes;
• Abertura de demanda interna junto ao time de Desenvolvimento para correção do incidente identificado e reproduzido internamente;
• Classificação de chamados identificando a causa raiz do incidente.

Analista Fiscal/Tributário Júnior

Research Scientist

• Own the design, development, and production deployment of large-scale search and information retrieval systems
• Work across retrieval architectures, indexing pipelines, ranking and re-ranking systems, semantic retrieval, hybrid search, and retrieval optimization
• Build and optimize ingestion pipelines that analyze, enrich, and prepare documents for retrieval
• Develop ranking and re-ranking systems using both traditional IR techniques and modern LLM-based approaches
• Improve retrieval quality through semantic retrieval, hybrid retrieval, query understanding, and relevance optimization
• Design evaluation frameworks for retrieval performance, relevance, ranking quality, and end-user outcomes
• Lead technical decisions around indexing strategies, retrieval architectures, ranking models, and search infrastructure
• Partner with engineering teams to deliver scalable, reliable, and performant search services
• Contribute to the development of self-service search platform capabilities used by internal product teams
• Provide technical input to senior leadership on search, retrieval, and AI strategy
• Mentor applied scientists and machine learning practitioners across the organization

Lead Applied Scientist, Search & Information Retrieval

Data Steward

• Manages the customer data content on MDM platform via the customer data model
• Monitors, validates, and executes data creation and change requests in data hub in an accurate and timely manner
• Develops and provides expertise on one or more data domains (primarily customer and contact domains)
• Proactively monitor and control data quality
• Supports the continuous improvement of master data management processes

Senior Data Steward, Master Data

Customer Support

• Build and maintain strong relationships with clients, acting as a trusted advisor
• Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio
• Conduct product trainings and demonstrations for clients
• Proactively identify opportunities to improve the customer experience and report them to internal teams
• Manage and resolve customer issues or inquiries quickly and effectively
• Monitor customer success metrics and recommend actions to achieve established goals
• Contribute to the creation of support and communication materials that assist the customer journey

Customer Success Analyst – Mid-level

• Build and maintain strong relationships with clients, acting as a trusted advisor
• Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio
• Conduct product trainings and demonstrations for clients, ensuring full utilization of features
• Proactively identify opportunities to improve the customer experience and report them to internal teams
• Manage and resolve customer issues or inquiries quickly and effectively, seeking group solutions when necessary
• Monitor customer success metrics and propose actions to meet established goals
• Contribute to the creation of support and communication materials that assist the customer journey
• Stay up to date on product updates and market trends

Customer Success Analyst

• Review federal and state income tax returns for individuals, estates, and exempt organizations
• Provide technical guidance and support to tax preparers, especially on complex issues
• Conduct inducement training sessions and ongoing training including tax laws updates
• Assign daily tasks to preparers and monitor progress to ensure timely completion
• Submit completed tax returns and related documentation within scheduled timelines
• Contribute to various organizational projects as per business requirements
• Ensure strict compliance with organizational policies

Tax Specialist

Director

• Oversee the execution of strategic company goals through effective management of end-to-end program execution and contracted delivery
• Ensure assigned territory teams comply with applicable regulations, standards, and contractual requirements
• Manage budgets, resources, and timelines
• Deliver high-quality, tradecraft-aligned products through data-driven decision-making
• Develop cross-functional teams and strengthen communication across customers and internal partners

Managing Director – Delivery

• Analyzes customer problems of high complexity
• Assesses scope of impact
• Mitigates customer impact of issues and defines, reviews, and executes work arounds
• Identifies options for problem resolution and initiates action
• Engages others as appropriate and escalates as required
• Provides advice or training to users about the application systems' functionality
• Liaises with various application development and content teams
• Proactively monitors production and nonproduction environments and/or applications
• Provides input for technical plans and solutions.
• Provides technical guidance to less experience analysts
• Conducts root cause analysis and correlation of other system and/or application problems of high complexity.
• Works on medium to large, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines.
• Manages multiple and sometimes competing priorities.
• Prepares status updates for customer problems or projects.

Senior Integrations Analyst – SAP Ariba

Research Engineer

• Apply modern software development practices throughout the entire software development lifecycle
• Create large scale data processing pipelines for machine learning algorithms
• Work collaboratively in a team-oriented environment
• Deliver timely solutions with a strong sense of urgency
• Contribute innovative ideas and solutions, accountable for end-to-end deliveries
• Engage and communicate effectively with cross-functional partners

Senior Research Engineer

• Define research strategy and lead high-impact initiatives
• Shape Thomson Reuters' AI/ML roadmap across multiple product features
• Drive innovation in specialized domains such as legal reasoning, document understanding, or knowledge graphs
• Establish best practices and technical vision
• Provide thought leadership internally and externally
• Mentor scientists across Labs and lead stakeholder engagement
• Develop a deep understanding of customer problems and data that informs them