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Account Specialist
Thomson ReutersAccount Specialist responsible for driving renewals and upsell opportunities in Mexico. Joining Thomson Reuters to enhance customer engagement and retention for SaaS solutions.
About the role
Key responsibilities & impact- Own the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization
- Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low-complexity upsell and cross-sell opportunities
- Act as a primary contact for commercial and support-related inquiries; confirm renewal intent and clarify terms with customers
- Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts
- Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment
Requirements
What you’ll need- 2+ years in account management, renewals, inside sales, or customer-facing roles (preferably in SaaS or recurring revenue environments)
- Bachelor’s degree in business, Marketing, or a related field, or equivalent professional experience
- Advanced English proficiency both written and oral (candidates will be tested before setting up an interview)
- Strong commercial acumen and negotiation skills
- Excellent communication and relationship management abilities.
- Highly organized with strong attention to detail and follow-through
- Analytical and solution-oriented mindset
- Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Career Development and Growth
- Industry Competitive Benefits
- Social Impact
- Making a Real-World Impact
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Data AnalysisQuote PreparationContract ManagementUpsellingCross-Selling
Soft Skills
Communication SkillsRelationship ManagementOrganizational SkillsAttention to DetailSolution-Oriented Mindset