Account Manager – Academic, Government

Thomson Reuters

Account Manager growing academic and government relationships for Thomson Reuters legal information and technology solutions. Driving adoption, renewals, retention, and account expansion.

Posted 9/4/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the legal industry, focusing on relationship building, product adoption, and retention strategies. Proficient in leveraging CRM tools like Salesforce to enhance customer engagement and drive upsell opportunities.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSalesforce ProficiencyLegal Technology KnowledgeFluent in Japanese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingUpsellingCross-SellingContract NegotiationData AnalysisUser TrainingProduct Adoption StrategiesNPS Improvement ActionsGenerative AI KnowledgeMachine Learning Knowledge

Soft Skills

Relationship BuildingCommunication SkillsProblem-SolvingGoal OrientationAdaptability

Tools & Technologies

SalesforceCRM/SFA Tools

Industry Keywords

Legal IndustryAcademic SectorSaaS SolutionsCustomer RetentionAccount Growth Strategies

About the role

Key responsibilities & impact

Manage and grow relationships with existing academic customers, including university libraries, law schools, and law faculties
Drive customer onboarding, adoption, engagement, and long-term success for Westlaw, Practical Law, CoCounsel, and related legal information and technology solutions
Maximise customer lifetime value, improve renewal rates, and support contract retention through proactive account management and customer success initiatives
Serve as a trusted advisor to faculty members, librarians, and administrative staff
Identify and execute upsell and cross-sell opportunities
Work with Sales, Marketing, Customer Success, and Proposition teams to drive adoption, increase Net Revenue Retention, support package migrations, and strengthen customer partnerships
Build engagement within university institutions and expand relationships to drive renewals
Analyze customer usage and trends to drive upsell and cross-sell opportunities
Conduct price increase negotiations at contract renewal
Deliver onboarding, user training for faculty and students, and adoption consulting
Develop and execute plans to promote product adoption and prevent churn
Plan and run user group meetings and webinars for existing clients
Implement improvement actions based on NPS results
Handle client inquiries and manage tasks and progress using Salesforce

Requirements

What you’ll need

3+ years of hands-on experience in customer success, account management, or post-sales roles
Dedicated commitment to the legal profession and legal industry
Willingness to build strong business relationships
Ability to clearly convey product strengths and customer benefits
Ability to propose solutions to customer challenges
Knowledge of generative AI and machine learning
Sufficient IT literacy to hold conversations about legal technology
Strong drive to achieve goals
Ability to balance self-direction with teamwork
Flexibility in adapting to change
Japanese (fluent)
English (intermediate to advanced)
Experience using CRM/SFA tools, e.g. Salesforce
Preferred: Experience in sales, inside sales, business development, or territory management roles
Preferred: Exposure to the academic, government, legal, or professional services sectors
Preferred: Experience supporting or selling SaaS, legal technology, research, or information solutions
Preferred: Familiarity with customer adoption, renewal, retention, and account growth strategies

Benefits

Comp & perks

Flexible hybrid working environment with 2–3 days a week in the office depending on the role
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skill development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives