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Application Support Analyst Intern
Thomson ReutersApplication Support Analyst Intern supporting Thomson Reuters’ legal, tax, and business information technology. Troubleshooting applications, resolving incidents, and improving internal and external user support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills while providing effective communication and support for application-related issues. Familiar with troubleshooting processes and collaboration with development teams to enhance application functionality.
Highest-signal resume keywords
TroubleshootingAnalytical SkillsCommunication SkillsSQLTicketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingBasic Understanding Of Software ApplicationsBasic Understanding Of Operating SystemsSQLDatabase Query Languages
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationTeam Collaboration
Tools & Technologies
ServiceNowJira
Industry Keywords
Application Performance MonitoringKnowledge Base ImprovementIncident ResolutionUser SupportContinuous Improvement
Tech Stack
Tools & technologiesServiceNowSQL
About the role
Key responsibilities & impact- Assist in troubleshooting and resolving application-related issues reported by users
- Escalate complex problems to senior team members
- Monitor application performance and proactively identify potential issues
- Document support procedures, solutions, and frequently asked questions for knowledge base improvement
- Collaborate with development teams to understand application functionality and upcoming changes
- Participate in testing new application features and updates
- Provide timely and effective communication to users regarding issue status and resolution
- Contribute to continuous improvement of support processes and tools
- Gain hands-on experience in troubleshooting, incident resolution, and supporting internal and external users
Requirements
What you’ll need- Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field
- Basic understanding of software applications and operating systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Familiarity with ticketing systems such as ServiceNow or Jira is a plus
- Prior experience with SQL or other database query languages is beneficial but not required
Benefits
Comp & perks- Hybrid work model
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to participate in pro-bono consulting projects and ESG initiatives
- Career development and continuous learning through Grow My Way programming
- Flexible work-life balance policies through Flex My Way