Customer Success Analyst – Mid-Level

Thomson Reuters

Analista de Sucesso do Cliente apoiando clientes da Thomson Reuters em soluções profissionais. Treinando usuários, acompanhando adoção e promovendo novas funcionalidades.

Posted 9/4/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and support capabilities, with a focus on driving product adoption and maintaining customer relationships. Proficient in organizing training sessions and effectively communicating feedback to management.

Highest-signal resume keywords

Customer SuccessImplementation ExperienceSupport ExperienceCommunication SkillsRelationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsInterpersonal SkillsFeedback Communication

Tools & Technologies

WhatsAppCustomer Interaction Recording

Industry Keywords

Business AdministrationAccounting Experience

About the role

Key responsibilities & impact

Assist customers via phone and WhatsApp
Organize customer training and enablement sessions
Maintain close relationships with customers
Monitor product/service performance and usage
Drive adoption of new product/service features
Manage schedules
Record all customer interactions
Maintain clear communication and provide ongoing feedback to management

Requirements

What you’ll need

Experience in Implementation, Support, Customer Success, or Accounting
Currently pursuing a bachelor’s degree in Business Administration or a related field
Experience working at an accounting firm (preferred)

Benefits

Comp & perks

Flexible hybrid work model
Opportunity to work from anywhere for up to 8 weeks per year
“Grow My Way” program and continuous learning and skills development opportunities
Medical and dental insurance
Two company-wide mental health days
Performance-based incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Opportunities to participate in pro bono consulting projects and ESG initiatives