Thomson Reuters

Administration

• Assist the Senior Accounts Receivable and Fulfillment Agent with setting up new clients in accounting systems.
• Maintain and access data across multiple systems such as Incident Monitor, Moneris (credit card payments), and Onvio Tools.
• Receive requests via Salesforce, Microsoft Teams, email, and digital fax.
• Prepare a daily license list for issuing codes used to activate the product.
• Verify and process customer orders and prepare new sales reports.
• Invoice and process payments in Avantage and prepare daily bank deposits.
• Maintain the postdated check record and resolve customer inquiries regarding payment terms.
• Coordinate and schedule manual and batch invoicing and run the processes required to electronically issue invoices, statements, and payment requests.
• Collaborate with the accounting team and ensure billing accuracy for month-end close and accounts receivable reconciliation.
• Work on ad hoc projects and interact with all members of the finance and operations teams, local departments, and Thomson Reuters’ global accounts payable processing team.

Order Fulfillment, Billing Agent

Implementation Specialist

• Meet with customers to determine business and technical needs
• Recommend optimal system configuration and business processes based on industry best practices
• Prepare and present implementation plans for customer approval
• Manage and execute implementation plans, including directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes, and managing overall engagement
• Train client personnel on use of software solutions and business practices
• Build and maintain client relationships supporting their use and application of Thomson Reuters Tax & Accounting products
• Keep product and industry knowledge up to date
• Manage logistics and administrative tasks for all engagements

Implementation Consultant, Audit Suite

Business Analyst

• Own and manage the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence.
• Prepare and deliver accurate, competitive pricing proposals for renewals.
• Proactively manage the customer notification process to ensure timely awareness of upcoming renewals.
• Collaborate cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.
• Identify and communicate renewal risks and opportunities to internal stakeholders in a timely manner.
• Serve as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.
• Act as the primary point of contact for customers on all contractual and pricing questions related to renewals.
• Lead and facilitate renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations.
• Continuously develop and refine processes and tools that scale the renewal function and drive greater efficiency.

Account Executive

• Own full-cycle enterprise sales
• Build the segment from the ground up
• Engage senior stakeholders across investment and legal-adjacent workflows
• Run structured opportunity plans
• Become product fluent across solutions that support transactional and diligence-heavy workflows
• Create pipeline with disciplined outbound
• Orchestrate internal resources
• Drive internal alignment and influence
• Maintain forecasting rigor and CRM hygiene

Senior Sales Executive, Financial Clients

• Assist in Driving Results: Support the sales team in managing leads, developing pipelines, and prospecting for new opportunities, while learning to provide a superior customer experience.
• Learn Closing Techniques: Work towards achieving personal sales goals through negotiations and product offerings under guidance.
• Understand Sales Process: Learn to leverage the sales process to manage opportunities and enhance customer experience.
• Support Relationship Management: Actively contribute to a team environment, collaborating with fellow sales reps and key internal partners.
• Learn Product Proposition: Engage with customers to understand products and promote usage, aiming for revenue growth objectives.
• Assist in Reporting: Help gather and log call information, sales orders, and profile activity within Salesforce, Thomson Reuters CRM system accurately.
• Develop Customer and Market Intelligence: Provide feedback to improve business decisions and demonstrate openness to change behavior in response to new insights.

Junior Sales Executive

NLP Engineer

• Lead experiments to answer cutting-edge research questions, designing evaluations and analyzing results
• Explore novel approaches and emerging technologies that advance TR's product portfolio
• Work with experienced research scientists and share findings through internal presentations and external publications

Research Intern – Machine Learning, Natural Language Processing

• Drive Research: Lead experiments to answer cutting-edge research questions, designing evaluations and analyzing results
• Innovate: Explore novel approaches and emerging technologies that advance TR's product portfolio
• Collaborate & Disseminate: Work with experienced research scientists and share your findings through internal presentations and external publications

General Counsel

• Partner with field AEs to build and maintain account plans for priority greenfield accounts
• Define the right mix of tactics for each account based on deal stage, firm size and structure, intent data, and sales signals
• Maintain a current understanding of how Mid Law firms are adopting AI and evaluating legal technology
• Design and execute bespoke, account-specific outreach sequences and engagement plays
• Develop targeted messaging frameworks that speak to each firm's specific priorities
• Monitor and action intent signals to identify Mid Law firms showing in-market buying behavior
• Build and maintain account dashboards in Salesforce to track engagement, pipeline influence, and funnel progression

ABM & GTM Coordinator

Data Engineer

• Define and evolve the enterprise MDM architecture strategy in alignment with business priorities, enterprise architecture standards, and digital transformation goals.
• Design scalable data architecture patterns for managing core and master data across domains such as customer, product, vendor, reference, organizational, and other critical enterprise entities.
• Translate business architecture, capabilities, and processes into data architecture, domain models, and end-to-end enterprise data flows.
• Develop conceptual, logical, and physical data models to support MDM and broader enterprise data initiatives.
• Establish architecture principles, standards, and best practices for: Master data, Reference data, Metadata, Data quality, Data lifecycle management.
• Collaborate with business teams, product owners, enterprise architects, application teams, data engineering teams, and governance partners on global strategic initiatives.
• Partner with stakeholders to define critical data entities, business rules, matching and merging logic, survivorship rules, stewardship processes, and consumption patterns.
• Architect and document end-to-end data flows across upstream and downstream systems, ensuring consistency, traceability, reuse, and quality.
• Design integration patterns for: Master data synchronization, Event-based distribution, API-driven access, Batch pipelines, Real-time data exchange.
• Ensure alignment between MDM solutions and enterprise integration, analytics platforms, operational systems, and modern cloud data platforms.
• Embed data governance principles into architecture designs, including ownership, stewardship, lineage, controls, classification, and compliance requirements.
• Define and support frameworks for data quality, including profiling, standardization, deduplication, enrichment, monitoring, and issue remediation.
• Drive adoption of metadata management, lineage, and catalog capabilities to improve transparency and trust in enterprise data assets.
• Evaluate business and technical requirements and recommend target-state architecture solutions across cloud and enterprise platforms.
• Contribute to architecture roadmaps, reference architectures, capability assessments, and investment planning.
• Review solution designs and guide implementation teams to ensure adherence to architectural standards and long-term maintainability.
• Support strategic programs from discovery through implementation and operational transition.
• Identify opportunities to simplify the data landscape, reduce duplication, improve interoperability, and increase data reuse.
• Stay current on evolving technologies, architecture patterns, and MDM/data management trends, while mentoring team members and contributing to the broader architecture community of practice.

Data Architect – Master Data Management

Operations

• Collaborate with sales management to inspect sales process quality
• Assist in identifying process bottlenecks and inconsistencies
• Develop and implement effective account and territory planning
• Facilitate regular account reviews and pipeline planning
• Monitor and analyze performance and assist in campaign development
• Partner with sales excellence team for effective dashboards
• Lead sales improvement projects aligned with business priorities
• Train sales teams on sales behaviors and tools like Salesforce
• Drive alignment across Sales, Lead Gen, and Marketing organizations
• Support account standardization and closing plans with customers

Commercial Excellence Lead, Sales Operations

Salesforce Developer

• Understand the Salesforce platform and its components
• Familiarity with Salesforce architecture and CPQ tools
• Use REST and SOAP APIs for system integration
• Deliver technical design documentation and contribute to team improvements
• Collaborate with cross-functional and product teams

Salesforce Engineer

• Understanding the Salesforce platform and its components (Sales Cloud, Service Cloud)
• Familiarity with Salesforce architecture (multi-tenant architecture)
• Experience with point-and-click tools for automation, Reports & Dashboards
• Understanding of REST and SOAP APIs for Salesforce integration
• Understanding of Visualforce pages and their use in custom UI development
• Familiarity with Lightning Web Components (LWC) and Aura components
• Understanding of Salesforce release cycle and change management processes

Associate Salesforce Engineer

Security Analyst

• Partner with the business to define and implement an information security strategy
• Manage issues and track remediation in partnership with business units and cybersecurity teams
• Coordinate customer security queries with business units and customer trust team
• Lead development of security go-to-market materials related to Legal products
• Collaborate with security architects to discuss potential solutions supporting business strategy
• Facilitate engagements to identify projects that enable business development and ensure necessary security controls are in place

Lead Information Security Analyst

Consultant

• Join discovery calls with sales executives to understand prospect challenges and identify how CoCounsel Legal’s capabilities address their needs
• Align product features to the prospect’s vision and operational requirements
• Demonstrate CoCounsel Legal solutions to potential customers, showcasing how technology can transform legal workflows
• Communicate the value and vision of legal technology for legal departments and how it fits within the broader transformation of legal operations
• Share customer experiences that highlight the effectiveness and unique differentiators of CoCounsel Legal’s tools in solving business challenges
• Use business value calculators to help prospects quantify the benefits of adopting CoCounsel Legal solutions
• Collaborate closely with professional services and data security teams during the sales process
• Innovate and bring forward new ideas to demonstrate the impact of technology in legal operations
• Maintain and update sales opportunities and activities in Salesforce
• Meet and exceed quarterly and annual sales targets for CoCounsel Legal solutions.

Solution Consultant

Customer Success Manager

• Own post-sale relationships for a portfolio of smaller accounts
• Drive product adoption, usage, and satisfaction through proactive engagement
• Monitor customer health and usage trends to identify risks and opportunities
• Conduct regular check-ins and success reviews to ensure value realization
• Collaborate with internal teams to resolve issues and support renewals
• Maintain CRM and Customer Success tools for visibility and accountability
• Contribute to scalable processes and content that enhance the CS function

Order Fulfillment, Billing Agent

Implementation Consultant, Audit Suite

Business Analyst

Senior Sales Executive, Financial Clients

Junior Sales Executive

Research Intern – Machine Learning, Natural Language Processing

Research Intern – Machine Learning, Natural Language Processing

ABM & GTM Coordinator

Data Architect – Master Data Management

Commercial Excellence Lead, Sales Operations

Salesforce Engineer

Associate Salesforce Engineer

Lead Information Security Analyst

Solution Consultant

Associate Customer Success Manager, Growth