Commercial Excellence Lead, Sales Operations

Thomson Reuters

Commercial Excellence Lead driving sales process improvements and supporting customer operations in Japan. Collaborating with sales management and leading initiatives for sales goals achievement.

Posted 6/2/2026full-timeTokyo • 🇯🇵 JapanSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Collaborate with sales management to inspect sales process quality
Assist in identifying process bottlenecks and inconsistencies
Develop and implement effective account and territory planning
Facilitate regular account reviews and pipeline planning
Monitor and analyze performance and assist in campaign development
Partner with sales excellence team for effective dashboards
Lead sales improvement projects aligned with business priorities
Train sales teams on sales behaviors and tools like Salesforce
Drive alignment across Sales, Lead Gen, and Marketing organizations
Support account standardization and closing plans with customers

Requirements

What you’ll need

5 to 8 years of experience in Sales Operations, Sales Enablement, and/or Commercial Excellence
Fluency in Japanese and English is essential
Prior experience with sales and customer success tools (e.g., Salesforce, Tableau)
A high level of proficiency in using Microsoft Excel, PowerPoint, and Word
The ability to communicate across levels and navigate a matrix structure
Strategic thinking and self-starter attitude
Organizational agility and leadership attributes
Accountability and results-driven mindset
Sales experience or understanding of sales with strong analytical skills
Program management skills
Experience in the software industry, particularly with SaaS businesses, is advantageous
A demonstrated ability to lead and influence indirect reports in a matrixed environment

Benefits

Comp & perks

Hybrid Work Model: flexible working environment (2-3 days a week in the office)
Flex My Way: supportive workplace policies for personal/professional responsibilities
Comprehensive benefit plans including flexible vacation
Two company-wide Mental Health Days off
Access to Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Opportunities to make a community impact through Social Impact Institute
Two paid volunteer days off annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales OperationsSales EnablementCommercial ExcellenceAnalytical skillsProgram managementAccount planningTerritory planningSales behaviorsCampaign developmentPerformance monitoring

Soft Skills

Strategic thinkingSelf-starterOrganizational agilityLeadershipAccountabilityResults-driven mindsetCommunicationCollaborationInfluencingNavigating matrix structure