Associate Customer Success Manager, Growth

Thomson Reuters

Associate Customer Success Manager managing smaller customer accounts for product adoption and satisfaction at Thomson Reuters. Collaborate with teams to ensure value realisation and proactive engagement.

Posted 6/1/2026full-timeEagan • Minnesota, Missouri, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,700 - $131,300 per yearWebsite

About the role

Key responsibilities & impact

Own post-sale relationships for a portfolio of smaller accounts
Drive product adoption, usage, and satisfaction through proactive engagement
Monitor customer health and usage trends to identify risks and opportunities
Conduct regular check-ins and success reviews to ensure value realization
Collaborate with internal teams to resolve issues and support renewals
Maintain CRM and Customer Success tools for visibility and accountability
Contribute to scalable processes and content that enhance the CS function

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1–3 years in Customer Success, Account Management, or similar role within a SaaS company
1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Two company-wide Mental Health Days off
Access to the Headspace app
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Optional hospital, accident and sickness insurance paid 100% by employee
Optional life and AD&D insurance paid 100% by employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaSAccountingAuditAssurance

Soft Skills

proactive engagementcollaborationcommunicationproblem-solvingrelationship management