The Ward Law Group, PL

Attorney

• Supervise, mentor, and develop a team of Demand Specialists to ensure top-tier performance and case outcomes.
• Review demand packages for accuracy, completeness, and legal soundness prior to attorney review.
• Assign and monitor case progress daily to ensure all deadlines and KPIs are met.
• Identify bottlenecks and implement process improvements to enhance case turnaround.
• Conduct regular case and call audits to ensure proper client communication and documentation.
• Lead provider meetings to address delays, clarify expectations, and strengthen partnerships.
• Handle client escalations with empathy and professionalism to maintain satisfaction and trust.
• Track and analyze individual and team metrics, providing coaching and accountability where needed.
• Collaborate with management on strategy, performance reviews, and training initiatives.
• Stay current on firm procedures, ensuring all SOPs and training materials reflect best practices.
• Participate in recruiting, interviewing, onboarding, and training new team members.

The Ward Law Group, PL

Personal Injury Legal Supervisor

Personal Injury Legal Supervisor