The Ward Law Group, PL

Manager

• Serve as the primary point of contact for injured clients.
• Manage an active pre-litigation caseload independently.
• Provide regular updates regarding treatment, case status, and outstanding items.
• Respond promptly to calls, emails, text messages, and voicemails.
• Maintain accurate case documentation in the case management system.
• Monitor client treatment progression.
• Coordinate appointments and follow-up with medical providers.
• Identify treatment gaps, missed appointments, and barriers to recovery.
• Communicate directly with insurance adjusters.
• Verify coverage, policy information, claim numbers, and adjuster details.
• Assist clients with property damage, total loss claims, rental coordination, loss of use concerns, diminished value claims.
• Manage a high-volume caseload while meeting productivity expectations.
• Monitor milestones and proactively move files toward demand readiness.
• Escalate legal issues requiring attorney review.
• Ensure files are complete and organized before transferring to the next department.

Plaintiff Personal Injury Intake Case Manager

General

• Independently manage the reductions process from assignment through settlement completion.
• Negotiate hospital liens, hospital bills, medical provider balances, and other medical expenses to maximize client recoveries.
• Verify PIP benefits, insurance coverage, and provider balances.
• Apply effective negotiation strategies to increase clients' net settlement proceeds.
• Monitor reductions and proactively resolve delays.
• Prepare and/or review settlement statements and closing documentation.
• Verify settlement calculations and disbursement accuracy.
• Coordinate final settlement documentation.
• Maintain accurate case documentation in Litify.
• Communicate with insurance companies, providers, and lienholders.
• Track workflow and maintain timely case progression.
• Contact clients upon assignment.
• Explain the reductions and settlement process.
• Provide proactive client updates at least every two weeks.
• Respond promptly to client questions.
• Deliver exceptional customer service throughout the closing process.

Personal Injury Reductions / Closing Specialist

Customer Support

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case-related duties as assigned

Personal Injury Client Support Representative

• Serve as the primary point of contact for injured clients throughout the intake and early case management process
• Maintain regular communication regarding treatment progress, case status, and outstanding items
• Respond promptly to incoming calls, voicemails, text messages, and emails
• Document all client communications accurately in the case management system
• Provide exceptional customer service while managing a high-volume workload
• Monitor clients' treatment progression
• Coordinate with medical providers regarding appointments, treatment status, records, and billing
• Identify treatment gaps, missed appointments, and barriers to case progression
• Assist clients with scheduling concerns and treatment-related questions as appropriate
• Communicate with insurance carriers regarding claim status and coverage information
• Obtain claim numbers, policy information, and adjuster details
• Manage and prioritize an active caseload

Personal Injury Intake Case Manager

• Serve as the primary point of contact for injured clients.
• Manage an active pre-litigation caseload independently.
• Provide regular updates regarding treatment, case status, and outstanding items.
• Respond promptly to calls, emails, text messages, and voicemails.
• Maintain accurate case documentation in the case management system.
• Monitor client treatment progression.
• Coordinate appointments and follow-up with medical providers.
• Identify treatment gaps, missed appointments, and barriers to recovery.
• Communicate directly with insurance adjusters.
• Assist clients with property damage, total loss claims, rental coordination, and diminished value claims.
• Manage a high-volume caseload while meeting productivity expectations.

• Independently manage the reductions process from assignment through settlement completion.
• Negotiate hospital liens, hospital bills, medical provider balances, and other medical expenses to maximize client recoveries.
• Verify PIP benefits, insurance coverage, and provider balances.
• Apply effective negotiation strategies to increase clients' net settlement proceeds.
• Monitor reductions and proactively resolve delays.
• Prepare and/or review settlement statements and closing documentation.
• Verify settlement calculations and disbursement accuracy.
• Coordinate final settlement documentation.
• Ensure files are complete before disbursement.
• Maintain accurate case documentation in Litify.
• Request and organize medical records and billing statements.
• Communicate with insurance companies, providers, and lienholders.
• Track workflow and maintain timely case progression.
• Contact clients upon assignment.
• Explain the reductions and settlement process.
• Provide proactive client updates at least every two weeks.
• Respond promptly to client questions.
• Deliver exceptional customer service throughout the closing process.
• Additional duties may include: Answering and routing incoming calls.
• Uploading documentation.
• Logging communications.
• Following up with medical providers.
• Supporting additional case-related tasks as assigned.

Plaintiff Personal Injury Reductions, Closing Specialist

• Serve as the primary point of contact for personal injury clients
• Maintain regular communication regarding treatment progress, case status, and outstanding items
• Document all client communications accurately in the case management system
• Coordinate with medical providers regarding appointments and treatment status
• Communicate with insurance carriers regarding claim status and coverage information
• Manage and prioritize an active caseload while ensuring timely progression of each matter

Recruitment

• The Talent Acquisition Coordinator will support high-volume recruiting operations, with a primary focus on improving candidate processing speed.
• This role is designed to maintain recruiting momentum, enhance candidate experience, and ensure timely movement through the hiring pipeline.
• Process high volumes of applicants, with emphasis on late-week and after-hours submissions.
• Conduct resume screening and initial qualification checks based on minimum role criteria.
• Advance qualified candidates and disposition unqualified applicants promptly in accordance with hiring guidelines.
• Maintain an efficient recruiting pipeline by moving candidates through each stage of the hiring process in a timely manner.
• Prepare candidate summaries and support documentation for recruiter review for the following working day.
• Ensure accurate and organized tracking of candidate progress within the ATS (SmartRecruiters).
• Communicate professionally with candidates via email, phone, and SMS throughout the hiring process, ensuring timely updates and positive candidate experience.
• Coordinate and schedule interviews across recruiting teams, with a goal of scheduling within one business day whenever possible.
• Assist with general recruiting efforts across multiple roles as needed.

Recruiter

Executive Assistant

• Serve as the primary point of contact for personal injury clients
• Maintain regular communication regarding treatment progress and case status
• Respond promptly to incoming calls, voicemails, text messages, and emails
• Document all client communications accurately
• Provide exceptional customer service while managing a high-volume workload
• Monitor clients' treatment progression and coordinate medical appointments
• Communicate with insurance carriers regarding claim status and coverage information
• Manage and prioritize an active caseload and monitor case milestones

Bilingual Case Manager – Personal Injury

• Request, obtain, organize, and review medical records, medical bills, and supporting documentation related to personal injury claims
• Prepare and maintain complete demand files for submission to insurance carriers
• Ensure all records, bills, liens, and supporting documentation are properly saved, organized, and maintained within the case management system
• Review records and bills for completeness, accuracy, and consistency prior to demand preparation
• Identify missing records, billing discrepancies, or incomplete documentation and follow up as needed
• Maintain frequent communication with clients regarding treatment status, records requests, and outstanding documentation needs
• Communicate professionally with medical providers, billing departments, insurance adjusters, and vendors through phone calls, email, fax, and written correspondence
• Conduct consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure timely processing
• Maintain accurate and detailed documentation of all case activity, communications, requests, and follow-up efforts within the case management system
• Process invoices and payments related to obtaining medical records and bills as assigned
• Support department workflow efficiency and timely completion of demand preparation tasks

Plaintiff Personal Injury Intake Case Manager

Personal Injury Reductions / Closing Specialist

Personal Injury Client Support Representative

Personal Injury Intake Case Manager

Plaintiff Personal Injury Intake Case Manager

Plaintiff Personal Injury Reductions, Closing Specialist

Personal Injury Intake Case Manager

Recruiter

Bilingual Case Manager – Personal Injury

Personal Injury Case Manager – Records & Demands