The Ward Law Group, PL

Legal Assistant

• Answer, screen, and forward incoming calls to the appropriate person
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable
• Log phone calls and documents into online document management system
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files
• Maintaining frequent communication with client and answering questions
• Obtaining insurance coverage information timely
• Following up with medical treatments and ensuring proper care
• Obtaining medical provider records and bills
• Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities

Virtual Legal Assistant

• Answer, screen, and forward incoming calls to the appropriate person
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable
• Log phone calls and documents into online document management system
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files
• Maintaining frequent communication with client and answering questions
• Obtaining insurance coverage information timely
• Following up with medical treatments and ensuring proper care
• Obtaining medical provider records and bills
• Communicating with insurance company on treatment status and updating adjuster information on the system

Attorney

• Supervise, mentor, and develop a team of Demand Specialists to ensure top-tier performance and case outcomes.
• Review demand packages for accuracy, completeness, and legal soundness prior to attorney review.
• Assign and monitor case progress daily to ensure all deadlines and KPIs are met.
• Identify bottlenecks and implement process improvements to enhance case turnaround.
• Conduct regular case and call audits to ensure proper client communication and documentation.
• Lead provider meetings to address delays, clarify expectations, and strengthen partnerships.
• Handle client escalations with empathy and professionalism to maintain satisfaction and trust.
• Track and analyze individual and team metrics, providing coaching and accountability where needed.
• Collaborate with management on strategy, performance reviews, and training initiatives.
• Stay current on firm procedures, ensuring all SOPs and training materials reflect best practices.
• Participate in recruiting, interviewing, onboarding, and training new team members.

The Ward Law Group, PL

Virtual Legal Assistant

Virtual Legal Assistant

Personal Injury Legal Supervisor

Personal Injury Legal Supervisor