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Personal Injury Case Manager – Records & Demands
The Ward Law Group, PLVirtual Assistant handling medical records and demand files in personal injury claims for The Ward Law Group. Requires strong organization and communication skills with bilingual fluency.
About the role
Key responsibilities & impact- Request, obtain, organize, and review medical records, medical bills, and supporting documentation related to personal injury claims
- Prepare and maintain complete demand files for submission to insurance carriers
- Ensure all records, bills, liens, and supporting documentation are properly saved, organized, and maintained within the case management system
- Review records and bills for completeness, accuracy, and consistency prior to demand preparation
- Identify missing records, billing discrepancies, or incomplete documentation and follow up as needed
- Maintain frequent communication with clients regarding treatment status, records requests, and outstanding documentation needs
- Communicate professionally with medical providers, billing departments, insurance adjusters, and vendors through phone calls, email, fax, and written correspondence
- Conduct consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure timely processing
- Maintain accurate and detailed documentation of all case activity, communications, requests, and follow-up efforts within the case management system
- Process invoices and payments related to obtaining medical records and bills as assigned
- Support department workflow efficiency and timely completion of demand preparation tasks
Requirements
What you’ll need- Previous experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation preferred
- Experience requesting, reviewing, or organizing medical records and medical bills
- Experience communicating with medical providers, insurance adjusters, or clients regarding claim-related matters
- Strong organizational skills and attention to detail
- Ability to manage a high-volume workload in a fast-paced environment
- Strong written and verbal communication skills
- Ability to work independently while maintaining accountability and follow-through
- Reliable attendance, professionalism, and responsiveness
- Fluency in both English and Spanish
Benefits
Comp & perks- Health care benefits not provided
- Paid time off is not provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical records managementdemand preparationinvoice processingcase management systembilling discrepancies resolutiondocumentation organizationrecords reviewclaims processingmedical billingpersonal injury case management
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationindependenceaccountabilityresponsivenessprofessionalismclient communicationfollow-through