Personal Injury Intake Case Manager

The Ward Law Group, PL

Bilingual Personal Injury Intake Case Manager responsible for intake and case management in a personal injury law firm. Guiding clients through their legal journey and ensuring efficient treatment progression.

Posted 7/19/2026full-timeRemote • 🇨🇴 ColombiaJunior💰 $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Personal Injury Case Management and Insurance Claims Support, with strong communication skills in both English and Spanish. Proven ability to manage a high-volume caseload while maintaining attention to detail and professionalism in client interactions.

Highest-signal resume keywords

Personal Injury Case ManagementInsurance Claims SupportFluent in English and SpanishStrong Organizational SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Personal Injury IntakePre-Litigation SupportMedical CoordinationCase Management System DocumentationComputer Proficiency

Soft Skills

Customer Service SkillsAttention to DetailAbility to Work IndependentlyProfessionalismComposure Under Pressure

Industry Keywords

High-Volume Call Center EnvironmentClient CommunicationTreatment Progress CoordinationClaim Status CommunicationActive Caseload Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for personal injury clients
Maintain regular communication regarding treatment progress, case status, and outstanding items
Document all client communications accurately in the case management system
Coordinate with medical providers regarding appointments and treatment status
Communicate with insurance carriers regarding claim status and coverage information
Manage and prioritize an active caseload while ensuring timely progression of each matter

Requirements

What you’ll need

Minimum 6 months of experience in one of the following: Personal Injury Intake, Personal Injury Case Management, Pre-Litigation Support, Insurance Claims Support, Medical Coordination, or High-Volume Call Center Environment
Fluent in both English and Spanish (written and verbal)
Strong computer proficiency and ability to document interactions accurately while speaking with clients
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to work independently in a remote environment
Ability to maintain professionalism and composure when working with upset or injured clients.

Benefits

Comp & perks

Work from home as an independent contractor
Full-time availability for a 40-hour workweek