Personal Injury Intake Case Manager

The Ward Law Group, PL

Personal Injury Intake Case Manager at The Ward Law Group managing high-volume pre-litigation personal injury cases. Coordinating treatment, insurance, and client communication in a remote environment.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $1,000 - $1,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communication and case management, with a strong focus on customer service and organizational skills. Proficient in managing high-volume workloads while maintaining attention to detail and professionalism.

Highest-signal resume keywords

Personal Injury Case ManagementHigh-Volume Call ManagementBilingual Communication (English and Spanish)Client Documentation ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementInsurance Claims SupportMedical CoordinationDocumentation AccuracyScheduling Coordination

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailProfessionalismAbility to Work Independently

Tools & Technologies

Case Management System

Industry Keywords

Personal Injury IntakePre-Litigation SupportHigh-Volume Call Center Environment

About the role

Key responsibilities & impact

Serve as the primary point of contact for injured clients throughout the intake and early case management process
Maintain regular communication regarding treatment progress, case status, and outstanding items
Respond promptly to incoming calls, voicemails, text messages, and emails
Document all client communications accurately in the case management system
Provide exceptional customer service while managing a high-volume workload
Monitor clients' treatment progression
Coordinate with medical providers regarding appointments, treatment status, records, and billing
Identify treatment gaps, missed appointments, and barriers to case progression
Assist clients with scheduling concerns and treatment-related questions as appropriate
Communicate with insurance carriers regarding claim status and coverage information
Obtain claim numbers, policy information, and adjuster details
Manage and prioritize an active caseload

Requirements

What you’ll need

Minimum 6 months of experience in one of the following: Personal Injury Intake, Personal Injury Case Management, Pre-Litigation Support, Insurance Claims Support, Medical Coordination, High-Volume Call Center Environment
Fluent in both English and Spanish (written and verbal)
Experience managing a high volume of inbound and outbound calls
Experience handling multiple clients, cases, claims, patients, or accounts simultaneously
Strong computer proficiency and ability to document interactions accurately while speaking with clients
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to work independently in a remote environment
Ability to maintain professionalism and composure when working with upset or injured clients.

Benefits

Comp & perks

Health care benefits not provided
Paid time off not provided