Bilingual Case Manager – Personal Injury

The Ward Law Group, PL

Bilingual Personal Injury Intake Case Manager at The Ward Law Group handling high-volume client cases. Remote role requiring organizational skills and excellent customer service in a fast-paced environment.

Posted 7/2/2026full-timeRemote • 🇨🇴 ColombiaJunior💰 $1,000 - $1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing personal injury client communications, ensuring accurate documentation, and providing exceptional customer service. Proficient in coordinating treatment progress and handling high-volume case management in a remote environment.

Highest-signal resume keywords

Personal Injury Intake ExperienceFluent In English And SpanishHigh Volume Call ManagementStrong Organizational SkillsExceptional Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client CommunicationCase ManagementDocumentation AccuracyTreatment CoordinationInsurance Communication

Soft Skills

Attention To DetailIndependent WorkEffective Communication

Tools & Technologies

Computer Proficiency

Industry Keywords

Personal InjuryClient ManagementMedical AppointmentsCase Milestones

About the role

Key responsibilities & impact

Serve as the primary point of contact for personal injury clients
Maintain regular communication regarding treatment progress and case status
Respond promptly to incoming calls, voicemails, text messages, and emails
Document all client communications accurately
Provide exceptional customer service while managing a high-volume workload
Monitor clients' treatment progression and coordinate medical appointments
Communicate with insurance carriers regarding claim status and coverage information
Manage and prioritize an active caseload and monitor case milestones

Requirements

What you’ll need

Minimum 6 months of experience in Personal Injury Intake or related fields
Fluent in both English and Spanish (written and verbal)
Strong computer proficiency and ability to document interactions accurately
Experience managing a high volume of inbound and outbound calls
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to work independently in a remote environment

Benefits

Comp & perks

Remote work as an independent contractor
No health care benefits
No paid time off