Personal Injury Client Support Representative

The Ward Law Group, PL

Virtual Assistant role supporting U.S. clients in personal injury law with administrative tasks.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $1,000 - $1,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in legal intake and case support within plaintiff personal injury law firms, alongside strong communication skills in both English and Spanish. Proficient in managing high-volume inbound calls and utilizing CRM or case management systems to enhance operational efficiency.

Highest-signal resume keywords

Legal Intake ExperienceCase Support ExperienceHigh-Volume Call ManagementCRM ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal IntakeCase SupportMedical Records ManagementInsurance CommunicationDocument Management

Soft Skills

Strong CommunicationClient InteractionOrganizational Skills

Tools & Technologies

LitifyFilevineSmartAdvocateClio

Industry Keywords

Plaintiff Personal Injury LawHealthcare SchedulingCall Center ExperienceVirtual Assistant

About the role

Key responsibilities & impact

Answer, screen, and route incoming calls to the appropriate team member
Take and relay messages or transfer calls to voicemail when staff are unavailable
Log phone calls and upload documents into the online document management system
Provide clerical support to office staff, including faxing, copying, and file organization
Maintain regular communication with clients and respond to questions
Obtain insurance coverage information in a timely manner
Follow up on medical treatment and confirm continuity of care
Request and obtain medical records and billing statements from providers
Communicate with insurance companies regarding treatment status and update adjuster information in the system
Perform additional administrative and case-related duties as assigned

Requirements

What you’ll need

Experience in plaintiff personal injury law firms
Experience in medical offices or healthcare scheduling
Legal intake or case support experience
Call centers with high-volume inbound calls
Virtual assistant roles supporting U.S. businesses
Familiarity with CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)
Strong written and spoken English with professional Spanish fluency

Benefits

Comp & perks

Paid time off
Healthcare benefits are not provided