The TJX Companies, Inc.

Customer Support

• Supports the District Loss Prevention Manager and Store Management
• Executes core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty
• Wears a body worn camera
• Supports a positive customer shopping experience in the store
• Maintains a strong store partnership with store teams and loss prevention
• Exercises sound judgment in decision-making to ensure safety
• Adheres to Company policies and maintains Company culture and values
• Maintains a proper and professional stance at the front of the store
• Acts as a visual deterrent to prevent potential loss/dishonesty
• Reviews and understands the Store Emergency Response Guide
• Greets customers appropriately, demonstrating courtesy and respect
• Establishes and maintains a position at the front of the store or in a department
• Responds to customer requests for assistance
• Observes and reports any suspicious behavior or critical incidents
• Performs a closing safety sweep of the store

Loss Prevention Customer Service Associate II

Events

• Completes the daily tasks required for Store Loss Prevention and safety programs
• Maintains positive relationships with Store Management
• Conducts apprehensions within established policies and guidelines
• Communicates with store Associates on damage and shrink initiatives
• Identifies and resolves internal and external theft
• Adheres to established shoplifter guidelines and policies
• Provides timely, courteous and knowledgeable service to customers
• Promotes a culture of honesty and integrity; maintains confidentiality
• Observes, apprehends, and/or deters any acts of dishonesty from outside sources
• Participates in investigations and surveillance as assigned
• Ensures apprehensions are consistent with store theft activity
• Completes and distributes paperwork in an accurate and timely manner
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Coordinates and complete shrink related activities in partnership with Store Management
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment

Retail Loss Prevention Detective

• Completes the daily tasks required for Store Loss Prevention and safety programs.
• Maintains positive relationships with Store Management.
• Conducts apprehensions within established policies and guidelines.
• Communicates with store Associates on damage and shrink initiatives.
• Identifies and resolves internal and external theft.
• Adheres to established shoplifter guidelines and policies.
• Provides timely, courteous and knowledgeable service to customers.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Observes, apprehends, and/or deters any acts of dishonesty from outside sources.
• Participates in investigations and surveillance as assigned.
• Ensures apprehensions are consistent with store theft activity.
• Completes and distributes paperwork in an accurate and timely manner.
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.).
• Coordinates and completes shrink related activities in partnership with Store Management.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.

Loss Prevention Detective

• Supports the District Loss Prevention Manager and Store Management by executing core responsibilities
• Acting as a visual deterrent to prevent potential loss/dishonesty
• Wearing a body worn camera
• Supports a positive customer shopping experience in the store
• Maintains a strong store partnership with store teams and loss prevention
• Exercises sound judgment in decision-making
• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Greet customers appropriately, demonstrate courtesy and respect
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure

Loss Prevention Associate

• Supports the District Loss Prevention Manager and Store Management by executing core responsibilities
• Acts as a visual deterrent to prevent potential loss/dishonesty
• Supports a positive customer shopping experience in the store
• Maintains a strong store partnership with store teams and loss prevention
• Exercises sound judgment in decision-making to ensure safety
• Adheres to Company policies and maintains and supports Company culture and values
• Greets customers appropriately, demonstrates courtesy and respect
• Observes and reports any suspicious behavior or critical incidents to LP or store management

• The Key Carrier role is an elevated extension of the Coordinator role.
• Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store.
• Role models exceptional customer service.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Customer Experience Coordinator, Key Carrier

• Completes the daily tasks required for Store Loss Prevention and safety programs
• Maintains positive relationships with Store Management
• Conducts apprehensions within established policies and guidelines
• Communicates with store Associates on damage and shrink initiatives
• Identifies and resolves internal and external theft
• Adheres to established shoplifter guidelines and policies
• Provides timely, courteous and knowledgeable service to customers
• Promotes a culture of honesty and integrity; maintains confidentiality
• Observes, apprehends, and/or deters any acts of dishonesty from outside sources
• Participates in investigations and surveillance as assigned
• Ensures apprehensions are consistent with store theft activity
• Completes and distributes paperwork in an accurate and timely manner
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Coordinates and completes shrink related activities in partnership with Store Management
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment

Retail Store Loss Prevention Detective

• Supports the District Loss Prevention Manager and Store Management
• Executes core responsibilities acting as a visual deterrent to prevent potential loss/dishonesty
• Wears a body worn camera
• Maintains a positive customer shopping experience
• Exercises sound judgment in decision-making to ensure safety
• Adheres to Company policies and maintains Company culture and values
• Acts as a visual deterrent at the front of the store
• Greet customers appropriately
• Observes and reports suspicious behavior
• Performs a closing safety sweep of the store

The TJX Companies, Inc.

Loss Prevention Customer Service Associate II

Retail Loss Prevention Detective

Loss Prevention Detective

Retail Loss Prevention Detective

Retail Loss Prevention Detective

Loss Prevention Associate

Loss Prevention Detective

Loss Prevention Associate

Loss Prevention Detective

Customer Experience Coordinator, Key Carrier

Retail Loss Prevention Detective

Retail Store Loss Prevention Detective

Loss Prevention Associate II

Loss Prevention Detective

Loss Prevention Detective – Full Time Investigator