Store Operations Field Escalation, Programs Co-op

The TJX Companies, Inc.

Store Operations co-op supporting field escalations, gift card programs, and sales initiatives at TJX, the world’s leading off-price retailer. Analyzing metrics and collaborating with store leadership and corporate teams.

Posted 9/10/2026full-timeFramingham • Massachusetts • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to interpret performance metrics and identify opportunities for process improvements while effectively collaborating with various teams to drive sales growth and enhance customer satisfaction.

Highest-signal resume keywords

Performance Metrics AnalysisMicrosoft PowerPoint ProficiencyMicrosoft Excel ProficiencyInterpersonal SkillsLeadership Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics AnalysisProcess ImprovementSales AnalysisProject Management

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsFeedback Incorporation

Tools & Technologies

Microsoft PowerPointMicrosoft Excel

Industry Keywords

RetailCustomer ServiceSales GrowthStore Operations

About the role

Key responsibilities & impact

Monitor test stores and evaluate program success using statistical data and metrics
Work with Global Payments, Global Communications, Customer Service, and Field Teams
Interact with all levels of Home Office management
Analyze Gift Card sales, project future sales, and identify opportunities to simplify and streamline programs and processes
Work with the Beverage Vendor to improve existing business and explore new opportunities for incremental profitable sales growth
Attend Field Escalation Team meetings focused on de-escalating sensitive issues and determining appropriate resolutions
Support Field Leadership and Stores with guidance and resources for non-merchandise sales-driving strategies
Help maintain a consistent escalation process addressing critical customer-facing issues and protecting brand reputation
Complete hands-on projects under supervision and guidance in a fast-paced Store Operations environment

Requirements

What you’ll need

Current student
Students pursuing a degree in Communication, Business or Finance preferred but not required
Previous co-op experience preferred but not required
Willingness to seek out feedback and incorporate feedback to enhance performance
Excellent interpersonal skills and professional attitude
Ability to interact with all levels of the organization
Highly organized with ability to manage multiple and concurrent priorities
Ability to work independently, generate ideas and process improvements, and clearly articulate them to the team
Ability to interpret and analyze performance metrics
Proficiency with Microsoft PowerPoint and Excel
Proven leadership abilities and strong work ethic
Previous employment in retail is a strong plus
Strong verbal and written communication skills

Benefits

Comp & perks

Competitive salary and benefits package
Supportive work environment
Open door policy
Potential opportunity for a return co-op or full-time role upon graduation