The Hartford

Consultant

• Conduct investigations, analyze and evaluate information learned
• Make coverage determinations and communicate written position(s) to insureds and other required parties
• Within prescribed authority levels, set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment
• Present cases to management for reserve authority above established authority levels
• Develop and implement resolution strategies to achieve high quality outcomes
• Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
• Attend trials and mediations as necessary
• Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Provide assistance and expertise to TPAs with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
• Work with business partners to evaluate and address claim trends and developments
• Address inquiries from agents and policyholders, providing superior customer service
• Travel required up to 10% (must be approved by management)

Auto/General Liability Consultant – TPA Services

Product Manager

• Responsible for partnering with IT and other resources to oversee and manage the execution of digital enhancements and projects to ensure experience and business objectives are met.
• Accountable for driving digital adoption with strong collaboration with IT, Operations and Process partners.
• Responsible for prioritizing and grooming the product backlog (1-2 scrum teams) with the support of the product manager to ensure proper feature roadmap alignment.
• Oversee and manage the day-to-day health of sites including monitoring of key experience metrics, identifying and management production support concerns, and implementation of maintenance items. Ensure on time and on budget delivery of new capabilities.
• Partner with key stakeholders to set priorities for experiences, enhancements and capabilities needed to achieve targeted results over time. Achieve consistent, measurable results (cost-benefit analysis).
• Perform analysis and determine trends. Assist with tracking and reporting on key metrics of digital performance – including online and offline data and voice of the customer.

Digital Service Experience Product Owner

• Ability to identify and drive meaningful improvement within the Auto Bodily Injury Claims organization, focusing on severity management, litigation strategies, and customer experience.
• Opportunity to connect newsworthy macro trends to auto BI claim trends and operational performance (e.g., medical inflation, rising attorney involvement, evolving regulatory environments, and demographic shifts impacting injury patterns).
• Drive progress on the most critical initiatives in Auto BI claims through engagement in various MBR, HOTL, etc., meetings, serving as an independent assessment for initiative health and benefit realization.
• Exposure to segment and actuarial leaders sharing insights at monthly collaboration meetings, including discussions on frequency/severity trends, reserve adequacy, and predictive modeling for injury outcomes.
• Develop presentation material regularly reviewed by the executive leadership team, highlighting performance metrics, emerging risks, and strategic recommendations for Auto BI claims.

Senior Performance Analytics Consultant

• Lead product execution for 1-2 agile teams within the PI Gen AI Product portfolio.
• Represent the voice of the customer to the agile teams.
• Create, prioritize, and communicate backlog items; ensure clarity and business value for development team.
• Manage the product backlog, writing features and breaking them down into stories and prioritizing stories to maximize business value.
• Aid Agile Product Manager in feature road mapping and breaking down epics into features.
• Partner with the Scrum Master, agile teams, APMs, Tech Leads, and business stakeholders to ensure solutions deliver the business.
• Validate solutions against product vision and incorporate feedback from demos and stakeholders.
• Stay informed on industry trends, emerging technologies, and competitive insights to drive innovation.
• Monitor delivery metrics and leverage data-driven insights for continuous improvement.
• Promote product operating model principles, linking execution to strategic outcomes and driving business readiness.
• Partner with Scrum Masters, Architects, APMs, and Tech Leads to ensure solutions deliver business value.
• Communicate effectively with stakeholders, adapting messaging for different audiences.

Agile Product Owner – Gen AI Products

• Drive execution for data product initiatives, ensuring alignment with business and analytics strategies.
• Collaborate with Data Science, Enterprise AI, and technology teams to define data product requirements.
• Manage and prioritize the product backlog for data products, breaking down features into actionable stories.
• Write user stories with clear acceptance criteria and validate solutions against the product vision.
• Stay informed on data trends, governance practices, and emerging technologies.
• Partner with Scrum Masters, Architects, and APMs to deliver high-quality data solutions.
• Monitor delivery metrics and leverage insights for continuous improvement.
• Promote data product thinking and product operating model principles across teams.
• Ensure data domains are standardized, governed, and optimized for scalability and interoperability across Personal Insurance.

Associate Agile Product Owner – Data Product Strategy

Analyst

• Independently manage a caseload of PFML claims from intake through resolution
• Conduct thorough reviews of medical records, employment history, and policy provisions
• Determine eligibility and benefit entitlement based on contractual language and supporting documentation
• Serve as the main contact for claimants, providing clear, compassionate, and timely updates
• Communicate with employers, physicians, and legal representatives to gather and clarify information
• Educate claimants on the PFML process, timelines, and expectations
• Make well-reasoned decisions supported by evidence and aligned with policy terms
• Document all claim activity, rationale, and communications in a clear and professional manner
• Prepare written correspondence including approval, denial, and status letters
• Collaborate with internal resources such as peers, CRO, SIU and Team Leader
• Ensure all claims are handled in compliance with State regulations, HIPAA, and other applicable regulations
• Participate in audits, quality reviews, and continuous improvement initiatives

Paid Family Medical Leave Analyst

• Handling a caseload of first party and third party Cyber and Technology claims
• Conducting investigations and analyzing and evaluating the information learned
• Analyzing and determining coverage, liability and damages based upon the facts of each claim
• Investigate cyber security incidents and determine the cause of network intrusion
• Communicating timely written position(s) to insured and other required parties
• Setting appropriate expense and indemnity reserves
• Developing and implementing resolution strategies through negotiations
• Proactively managing litigation and counsel
• Preparing comprehensive reports and delivering presentations to senior claim leadership
• Providing support and working collaboratively with business partners

Claim Consultant, Cyber & Technology

Engineer

• Deliver complex subsystems and integrations for Copilot and related Microsoft 365 services
• Define solution architecture for Copilot deployments, including governance, security, and scalability
• Connect Copilot with enterprise systems (SharePoint, Teams, Email, Mobile, Viva Insights) and ensure seamless interoperability
• Identify opportunities for automation, refactoring, and maintainability improvements
• Implement continuous integration/continuous deployment pipelines for Copilot-related services aligned with enterprise standards
• Guide junior engineers, lead technical discussions, and influence platform decisions
• Ensure adherence to AI governance policies, licensing, and data protection standards
• Drive adoption of Copilot, Copilot components, and AI-driven insights to enhance productivity across business units

Lead MS 365 Engineer, Copilot

Customer Support

• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Provide Exceptional Customer Service experience to our policyholders in every interaction.
• Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.
• Initiate claims according to claims best practices and assist with existing claim inquiries.
• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
• Promote digital self service capabilities.
• Utilize multiple computer applications with accuracy.
• Required to commit to the training and work schedule.
• Have a dedicated workspace free from distractions during work and training hours.