The Hartford

Operations

• Lead the Process Improvement capability within DAIO, focused on improving efficiency, quality, and delivery outcomes.
• Act as a change leader, partnering with cross‑functional teams to embed Lean and Agile ways of working.
• Identify, prioritize, and lead high‑impact DAIO process improvement initiatives, leveraging optimization, automation, and artificial intelligence to improve efficiency, quality, speed, and decision‑making while delivering measurable business results.
• Apply structured improvement methodologies (Lean, Six Sigma, Agile, Hoshin, or hybrid approaches) to drive standardization and consistency.
• Partner with senior leaders to translate strategic goals into actionable initiatives with clear success measures.
• Develop and maintain roadmaps that align improvement efforts to enterprise and DAIO priorities.
• Establish and manage key performance indicators (KPIs) and balanced scorecards to track progress and outcomes.
• Accountable for aggregation and development of executive‑level materials and insights that inform leadership decision‑making.
• Establish and maintain performance metrics and reporting that provide transparency into process health and outcomes.
• Lead root cause analysis for performance gaps and guide teams through structured problem‑solving.
• Ensure consistent tracking of initiatives, milestones, risks, and dependencies.
• Lead and develop a small team focused on process improvement and operational excellence.
• Coach leaders and teams on Lean and Agile principles, practices, and behaviors.
• Foster a culture of continuous improvement, accountability, and learning.

Director, DAIO Process Improvement

AI Research Scientist

• Conduct applied research in knowledge graphs, graph reasoning, and neuro-symbolic AI
• Prototype graph-enabled solutions for real business problems such as fraud detection and relationship discovery
• Evaluate architectures and reasoning strategies to inform platform and roadmap decisions
• Define and implement ontology and semantic modeling patterns
• Design entity resolution and linkage approaches
• Partner with engineering, platform, and MLOps teams to operationalize graph capabilities with enterprise-grade standards
• Design evaluation frameworks for reasoning quality, robustness, and traceability
• Contribute reusable patterns, documentation, and integration guidance

Senior Applied AI Scientist, Knowledge Graph

Manager

• Conduct thorough vocational assessments to determine individuals' skills, aptitudes, interests, physical limitations, and transferable work abilities
• Develop individualized vocational rehabilitation plans that align with the individual's capabilities, company policies, and relevant legal frameworks.
• Coordinate and manage a caseload of injured workers, providing ongoing support, guidance, and monitoring throughout the rehabilitation process.
• Identify suitable employment opportunities and assist individuals with job search strategies, resume writing, interview preparation, and job placement.
• Collaborate effectively with medical professionals, employers, attorneys, and other stakeholders to ensure a cohesive and supportive return-to-work process.
• Provide ergonomic assessments and recommendations for workplace modifications to accommodate individuals with disabilities.
• Educate individuals and employers on vocational rehabilitation services, disability management, and relevant legal compliance (e.g., ADA, Workers' Compensation).
• Maintain accurate and timely documentation of all case activities, progress, and outcomes in accordance with company standards and regulatory requirements.
• Monitor and evaluate the effectiveness of vocational plans, making adjustments as necessary to optimize outcomes.
• Participate in training and professional development activities to stay current with vocational rehabilitation best practices and industry trends

Vocational Case Manager

General Counsel

• Analyze complex legal and factual issues, conduct extensive, well-reasoned legal research, independently develop and present defense strategies on behalf of clients
• Prepare complex pleadings, written discovery, depositions, motions and briefs in support of defense strategies without supervision because of level of experience and expertise
• Demonstrated expertise in various practice areas across personal and commercial lines of business including Motor Vehicle, Premises, Labor Law, and Products Liability
• Provide effective and timely communications, information, legal advice and other services to clients and claims on legal and factual issues
• Prepare and present witnesses and evidence at trials, judicial and administrative hearings, arbitrations and alternative dispute resolutions
• Leverage trial experience and litigation skills to drive favorable negotiated settlements
• Comply with Litigation Management Guidelines
• Responsible for the prompt, efficient, and effective disposition of assigned cases
• Establish and maintain effective, professional working relationships with the Court, the Bar, within the office and with external business partners
• Demonstrate strategic thinking, operational excellence, and positive leadership
• Utilize Generative Artificial Intelligence tools to generate content in support of decision-making and recommendations
• Provide legal opinions to Managing Attorney, Assistant Managing Attorney, clients and claims customers
• Mentor and coach staff

Senior Trial Counsel, Insurance Defense

Claims Specialist

• Handling an inventory of claims-made, large company, middle market, and small commercial EPL claims
• Conducting investigations and analyzing and evaluating the information learned
• Accurately analyzing and determining coverage, liability and damages based upon the facts of each claim
• Proactively managing caseload including evaluation of overall exposure and identification of potential financial impact to the policy
• Communicating written position(s) to insureds, management and other required parties
• Presenting cases to management for expense or indemnity reserve authority on appropriate files

Employment Practices Liability Claims Analyst

Account Manager

• Personal meetings and telephone contact with agents
• Meeting or exceeding sales objectives in growth
• Creating demand to maximize the flow of desirable business
• Building and maintaining strong relationships with agents/producers
• Providing tools and information to agents/producers
• Ensuring adequate flow and acceptable business to meet growth and profit objectives
• Creating actionable Agency Sales Plans to align with Hartford financial objectives
• Utilizing data tools to monitor plan results

Small Business Sales, Territory Manager

• Supports Commercial Underwriting in the sales acquisition process.
• Provides support for new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business.
• Serves as the point of contact for agents in handling inquiries and requests.
• Communicates with customers to request needed information and resolves problems.
• Responsible for handling high volumes of transactions.
• Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business.
• Multi-task, prioritize and manage daily work activities.
• Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences.
• Maintains an effective pending/diary/follow-up system.

Account Manager – Complex Liability Solutions

Business Analyst

• Collaborate with business stakeholders across various departments (e.g., Underwriting, Claims, Actuarial) to identify, analyze, and document business requirements, processes, and pain points.
• Conduct in-depth analysis of existing systems and workflows to identify areas for improvement and opportunities for automation or new technology solutions.
• Translate complex business needs into clear, concise, and actionable functional specifications, user stories, use cases, and process flows for development teams.
• Facilitate workshops, meetings, and interviews to elicit requirements and validate proposed solutions.
• Work closely with IT development, QA, and project management teams throughout the software development lifecycle (SDLC) to ensure solutions meet business objectives.
• Assist in the creation of test plans, test cases, and participate in user acceptance testing (UAT) to ensure delivered solutions are high quality and meet business expectations.
• Support change management activities, including training material development and user adoption strategies.
• Act as a liaison between business users and technical teams, ensuring effective communication and understanding.
• Stay informed on industry trends, best practices, and emerging technologies relevant to the insurance sector and business analysis.

IT Business Analyst

Cloud Engineer

• Work closely with a team of database product specialists and help enhance our product portfolio of database products on the AWS platform
• Design, build, and operate SQL Server on Windows across VMware and AWS EC2
• Use AI tools to enhance productivity while retaining ownership of decisions
• Leverage AI to improve operational effectiveness, such as analyzing logs, metrics, incidents, and configuration drift
• Support faster root‑cause analysis and remediation

Senior Cloud Engineer

Engineer

• Collaborate with maintenance and project teams to plan, perform, and maintain routine application and product modifications, enhancements, and upgrades.
• Demonstrate environment management expertise to assist teams in environment solutions.
• Troubleshoot, facilitate collaboration, and resolve test environment issues as well as apply learnings in a continuous improvement capacity.
• Assist project or technical lead in new database designs, and complex production support activities.
• Implement solutions based on established reference architecture.
• Enhance existing database designs for improved longevity, reduced maintenance, and improved performance.
• Build, configure, upgrade, and maintain Claim application test environments and deploy and configure claim applications and/or application changes in compliance with software development life cycle (SDLC) procedures.
• Leverage and investigate new tools for automation of deployment, administration and monitoring of test environments.
• Function as a technical generalist having responsibility for the overall health and performance of the mainframe environments.
• Plans and coordinates with on and offshore staff as well as various enterprise operations teams with any upcoming changes in but not limited to software versions, security certificates, interface queues or end points.
• Creates updates and maintains environment and database/environment-related documentation.
• Supports the overall health of the test environments and their interfaces.
• Perform production support activities (e.g. database consolidation) as needed for SRE support.
• Assist with the evaluation and implementation of new product features to tailor solutions for database requirements.
• Automate routine support tasks.
• Enforce database processes, procedures, best practices, standards, and SLAs.
• Maintain awareness of industry best practices
• Follow applicable processes, procedures, policies, standards, best practices, and SLAs.
• Learn, understand, and champion ITIL frameworks.
• Integrate process improvements into the way we do our work.

Senior Mainframe Engineer

• Review submissions and applications on complex business to place with the best carrier
• Solicit information from agents and small business owners for policy issuance
• Meet or exceed territory goals with superior multi-tasking and flexibility
• Build and maintain relationships with wholesale broker partners and retail agents
• Act as an advisor to the agency and drive results with territory underwriters

Sales Account Manager – Small Commercial Wholesale Business

Underwriter

• Gain Real World Experience through Underwriting Trainee Opportunities
• Join a team known for providing customers with just the right amount of coverage
• Engage in a 22-week development program beginning in July
• Participate in self-directed and virtual classroom learning sessions
• Receive on-the-job work experience and integrated sales training with support from a mentor
• Collaborate with sales teams, experienced underwriters, and leaders to hone underwriting skills
• Demonstrate growth and knowledge to begin a formal career post-training

Middle & Large Business Underwriting Associate – Life Sciences

Consultant

• Researching and analyzing compliance and contract-related inquiries, interpreting contract language, variability and regulatory changes to determine impacts to our product offerings
• Drafting accurate and legally defensible group insurance policy and ancillary product material, conducting state filings and supporting certificate fulfillment for all complexity levels
• Developing and facilitating team training sessions to build core knowledge base
• Train and mentor in connection with contract interpretation, drafting, filing, and nonstandard requests
• Collaborating with account team members and establishing effective working relationship to resolve complex contract interpretation and language issues
• Prioritizing competing assignments across product delivery teams to maximize efficiencies
• Participating in compliance and state audits of our insurance programs
• Submitting form and rate filings via SERFF and IRFS to the various states
• Identifying key process improvement opportunities and the streamlining of existing workflows with a focus on end-to-end processes across business functions
• Working with Shared Services Leadership to develop, draft and revise best practices, resolve procedural overlap and inconsistencies, and/or provide training in response to key learnings
• Supporting various projects as a subject matter expert as directed by manager
• Initiating, leading, or implementing in department projects and special assignments
• Team Leadership - provide oversight and direction on filing initiatives
• Champions change and motivates others
• Technical Writing Subject Matter Expert (SME)
• Technical Knowledge (SME)
• Vendor Supported Filing Initiatives
• Regulatory Research and Comprehension (SME)
• Project Management proficiency

Group Benefits Consultant

• Provide enterprise leadership over the end‑to‑end change and release lifecycle
• Ensure technology changes are delivered safely, predictably, and in compliance with regulatory and audit requirements
• Establish governance and chair Change Advisory Boards (CAB)
• Drive continuous improvement through automation, DevOps alignment, and industry best practices
• Build and lead a Change & Release Center of Excellence

Director, Change and Release Management Operations

Events

• Lead high-severity incidents with calm, decisive crisis leadership.
• Own Event, Incident, and Problem Management frameworks aligned to ITIL.
• Enforce structured execution, roles, and accountability across operations.
• Coordinate across applications, infrastructure, cloud, security, and vendors.
• Implementing Agentic AI to analyze incident data for trends, identify recurring issues before they cause major outages, and automate the creation of problem records.
• Utilizing AI agents to analyze incidents, identify root causes, and suggest or execute remediation steps, shifting the team from manual troubleshooting to managing AI-driven resolution workflows.
• Deploying AI agents to draft incident updates, notify stakeholders, and document post-incident reviews, ensuring speed and consistency in communication.
• Establishing trust layers and human-in-the-loop controls for AI actions, balancing speed with governance, security, and risk.
• Defining AI-driven metrics and aligning AI platform strategy with business outcomes to enhance IT resilience.