IT Business Analyst

The Hartford

IT Business Analyst at The Hartford bridging business needs and technology solutions. Collaborating with cross-department stakeholders to improve efficiency and effectiveness.

Posted 4/28/2026full-timeHartford • Connecticut, New Jersey, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Collaborate with business stakeholders across various departments (e.g., Underwriting, Claims, Actuarial) to identify, analyze, and document business requirements, processes, and pain points.
Conduct in-depth analysis of existing systems and workflows to identify areas for improvement and opportunities for automation or new technology solutions.
Translate complex business needs into clear, concise, and actionable functional specifications, user stories, use cases, and process flows for development teams.
Facilitate workshops, meetings, and interviews to elicit requirements and validate proposed solutions.
Work closely with IT development, QA, and project management teams throughout the software development lifecycle (SDLC) to ensure solutions meet business objectives.
Assist in the creation of test plans, test cases, and participate in user acceptance testing (UAT) to ensure delivered solutions are high quality and meet business expectations.
Support change management activities, including training material development and user adoption strategies.
Act as a liaison between business users and technical teams, ensuring effective communication and understanding.
Stay informed on industry trends, best practices, and emerging technologies relevant to the insurance sector and business analysis.

Requirements

What you’ll need

5+ years of experience as an IT Business Analyst , preferably within the insurance or financial services industry.
Proven ability to elicit, analyze, document, and manage business requirements effectively.
Generative AI Tool Proficiency: Hands ‑ on experience leveraging generative AI tools to enhance business analysis work, including requirements definition, process mapping, documentation, and stakeholder insights.
Strong proficiency in Agile delivery tools such as Rally, Jira, Confluence, SharePoint.
Strong understanding of software development methodologies (Agile, Waterfall) and the full SDLC.
Proficiency in creating various documentation types, including functional specifications, user stories, process diagrams (UML, BPMN), and use cases.
Excellent analytical, problem-solving, and critical thinking skills.
Exceptional communication (written and verbal) and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences and vice versa.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Candidates must be authorized to work in the US without sponsorship.

Benefits

Comp & perks

Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements elicitationprocess mappingfunctional specificationsuser storiesprocess diagramsAgile methodologyWaterfall methodologyuser acceptance testinggenerative AI tools

Soft Skills

analytical skillsproblem-solving skillscritical thinkingcommunication skillsinterpersonal skillsorganizational skillsattention to detailability to manage multiple prioritiescollaborative skillsindependent work