Director, Change and Release Management Operations

The Hartford

Director of IT Change & Release Management leading change and release operations at an insurance company. Responsible for governance, risk management, and strategy implementation in a hybrid work environment.

Posted 4/24/2026full-timeHartford • Connecticut, Illinois, North Carolina, Ohio • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide enterprise leadership over the end‑to‑end change and release lifecycle
Ensure technology changes are delivered safely, predictably, and in compliance with regulatory and audit requirements
Establish governance and chair Change Advisory Boards (CAB)
Drive continuous improvement through automation, DevOps alignment, and industry best practices
Build and lead a Change & Release Center of Excellence

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or a related field
10+ years of IT Service Management leadership experience with deep expertise in Change and Release Management
10+ years of experience with ITSM platforms (e.g., ServiceNow, Jira) and CI/CD pipelines
Proven experience implementing ITIL-aligned change and release practices in large, complex enterprises
Must be authorized to work in the US without company sponsorship.

Benefits

Comp & perks

Other rewards may include short-term or annual bonuses
long-term incentives
on-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Change ManagementRelease ManagementIT Service ManagementITILCI/CDAutomationDevOpsGovernanceEnterprise LeadershipContinuous Improvement

Soft Skills

LeadershipCommunicationOrganizational SkillsCollaborationProblem SolvingStrategic ThinkingFacilitationAdaptabilityInfluenceDecision Making