Director, DAIO Process Improvement

The Hartford

Director of Process Improvement leading operational excellence initiatives across the DAIO organization. Focus on efficiency, quality, and metrics-driven decision-making in a hybrid role.

Posted 4/29/2026full-timeColumbus • Connecticut, Illinois, North Carolina, Ohio • 🇺🇸 United StatesLead💰 $127,600 - $191,400 per yearWebsite

About the role

Key responsibilities & impact

Lead the Process Improvement capability within DAIO, focused on improving efficiency, quality, and delivery outcomes.
Act as a change leader, partnering with cross‑functional teams to embed Lean and Agile ways of working.
Identify, prioritize, and lead high‑impact DAIO process improvement initiatives, leveraging optimization, automation, and artificial intelligence to improve efficiency, quality, speed, and decision‑making while delivering measurable business results.
Apply structured improvement methodologies (Lean, Six Sigma, Agile, Hoshin, or hybrid approaches) to drive standardization and consistency.
Partner with senior leaders to translate strategic goals into actionable initiatives with clear success measures.
Develop and maintain roadmaps that align improvement efforts to enterprise and DAIO priorities.
Establish and manage key performance indicators (KPIs) and balanced scorecards to track progress and outcomes.
Accountable for aggregation and development of executive‑level materials and insights that inform leadership decision‑making.
Establish and maintain performance metrics and reporting that provide transparency into process health and outcomes.
Lead root cause analysis for performance gaps and guide teams through structured problem‑solving.
Ensure consistent tracking of initiatives, milestones, risks, and dependencies.
Lead and develop a small team focused on process improvement and operational excellence.
Coach leaders and teams on Lean and Agile principles, practices, and behaviors.
Foster a culture of continuous improvement, accountability, and learning.

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Finance, Information Systems, or a related field.
12+ years of experience in process improvement, operational excellence, transformation, strategy execution, or related leadership roles.
Demonstrated experience leading complex, cross‑functional initiatives in large, matrixed organizations.
Strong analytical and problem‑solving skills with a data‑driven mindset.
Proven ability to influence and communicate effectively with senior leaders and executive audiences.
Advanced degree (MBA or equivalent) preferred.
Experience within financial services, insurance, or similarly regulated environments preferred.
Deep familiarity with Lean, Six Sigma, Agile, or related execution frameworks preferred.
Experience developing executive‑level materials such as scorecards, dashboards, or strategy updates preferred.
Relevant certifications (e.g., Lean Six Sigma Black Belt, SAFe, Scrum) preferred.
Candidate must be authorized to work in the US without company sponsorship.

Benefits

Comp & perks

short-term or annual bonuses
long-term incentives
on-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementoperational excellencetransformationstrategy executionLeanSix SigmaAgileroot cause analysisdata analysisperformance metrics

Soft Skills

leadershipanalytical skillsproblem-solvinginfluencecommunicationcoachingcollaborationaccountabilitycontinuous improvementstrategic thinking

Certifications

Lean Six Sigma Black BeltSAFeScrum