TELUS

People Operations

• Spearhead initiatives that drive measurable outcomes for the TRL team
• Architect the performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed
• Accountability for multiple areas of the TRL team member lifecycle including talent and performance development
• Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
• Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
• Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all program development and delivery
• Leverage data and emerging tools: Analyze performance results using data analytics and emerging technologies (including AI) to inform strategy, identify trends, and drive continuous improvement
• Lead change management and adoption: Execute programs, drive adoption, and reinforce initiatives to ensure sustained impact
• Stay ahead of the curve: Monitor trends and advancements in organizational effectiveness, talent development, and emerging technologies; identify opportunities to innovate and enhance how we develop, motivate, and retain top talent
• Provide strategic updates: Communicate regular program roadmap updates and performance insights to senior leaders

Senior Strategy Manager – People and Performance Excellence

Customer Success Manager

• Retaining, growing and managing TELUS Health's large account portfolios
• Demonstrating a consultative client approach
• Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues
• Maintaining the highest level of client loyalty
• Analyzing and interpreting reporting to recommend solutions
• Assisting with issue escalations and solution planning
• Managing the account profitability
• Alignment with Senior Leadership teams as required
• Participating in proposal development and presentations
• Negotiating contracts and closing agreements
• Assisting client with marketing of the program

Senior Customer Success Manager

• Serve as the primary point of contact for all assigned mid-market accounts
• Develop and nurture long-term strategic relationships with key stakeholders and decision-makers
• Conduct regular client touchpoints, annual planning sessions, and business review meetings
• Respond to client inquiries in a timely, strategic manner while identifying growth opportunities
• Drive upsell of additional services including onsite counselling, critical incident management, assessments, flu vaccination, health checks and more
• Identify and pursue service expansion opportunities within existing accounts
• Manage contract renewals in collaboration with internal teams
• Negotiate contract terms to ensure mutually beneficial outcomes
• Prepare and issue regular utilisation reports, outcome summaries, and trend analyses
• Coordinate manager and employee orientations via phone or webinar
• Maintain accurate, up-to-date records in the CRM system
• Utilise CRM data to track interactions, opportunities, and account health metrics
• Ensure compliance with contractual obligations and service delivery standards

Implementation Specialist

• Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
• Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
• Identify risks early and implement effective mitigation strategies to keep projects on track
• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
• Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
• Share knowledge, support best practice development, and contribute to continuous improvement across the team
• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
• Support special projects and ad hoc tasks as required

Implementation Manager

• Build and maintain trusted advisor relationships with clients at all organizational levels, to drive long-term loyalty and partnership
• Conduct ongoing business reviews that measure client success and develop strategic plans to achieve client goals, including engagement optimization and solution performance monitoring
• Drive client engagement with TELUS Health EFAP and well-being solutions through innovative communication programs focused on user adoption and sustained usage
• Facilitate strategy sessions and solution optimization workshops to help clients maximize the value of their investment and identify expansion opportunities
• Collaborate with internal teams to gather client feedback, resolve issues, and advocate for product and operational improvements that enhance the overall customer experience
• Connect clients to the broader TELUS Health community through events, peer networking, and best practice sharing to amplify their success and build advocacy
• Manage the renewal process, coordinate contracting for additional services, and identify expansion opportunities to drive revenue growth

QA Engineer

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to gain clear understanding of testing scope
• Analyze technical documents to identify high-level test scenarios and develop comprehensive test cases
• Apply structured testing techniques to create positive and negative test cases with expected results and test data
• Maintain and update test suites based on new or changed functionalities
• Prioritize and execute manual test scripts with precision and attention to detail
• Report defects, follow up on resolution within established timeframes, and perform retesting
• Work closely with QA Leads to report testing progress and raise flags on potential risks to deadlines or quality
• Support and peer-review tasks of other QA resources, particularly those with less experience
• Provide client support and training when required
• Deliver all QA-related tasks according to defined standards and procedures in a timely manner
• Collaborate with cross-functional teams in Agile ceremonies on stable, long-term projects that impact healthcare technology

Bilingual Software Quality Assurance Analyst

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to define testing scope
• Analyze technical documents to identify test scenarios and develop positive and negative test cases
• Build and maintain test suite based on newly added or changes in existing functionalities
• Prioritize and execute test execution based on assigned priorities
• Participate in test strategy and test plan definition
• Report testing progress to QA Leads and escalate risks affecting deadlines or quality

Senior Bilingual Software Quality Assurance Analyst, Pension Workflow

Account Executive

• Act as a business developer to generate new sales opportunities
• Develop and execute a comprehensive sales plan and strategy
• Actively participate in client pursuits, RFP submissions, and finalist presentations
• Identify staffing and tools needed to support your sales plan
• Meet accountable, measurable sales targets established jointly with management

Account Executive – Defined Contribution Retirement Solutions

Customer Support

• Provide technical customer support for health-related inquiries
• Resolve customer issues through various channels
• Collaborate with team members to improve service delivery
• Guide users in utilizing health technology solutions

Technical Customer Service Agent I

Operations

• Établir les critères de réussite pour les nouveaux contrats et les transactions importantes
• Soutenir l’équipe des ventes de TELUS Solutions Partenaires dans ses initiatives de croissance du chiffre d’affaires et d’acquisition au sein des comptes assignés
• Cerner et mettre en œuvre des améliorations de processus et des occasions d’automatisation
• Gérer le cycle de vie des contrats
• Interpréter les contrats des clients afin de bien cerner les prestations attendues

Spécialiste en opérations de ventes d'affaires – Solutions Partenaires

Community Manager

• Develop and govern a unified, proactive approach to community, municipal and government relations across all Western TELUS fibre build markets
• Manage engagement across political, senior administrative, and operational levels of government in Western Canada
• Oversee permit acquisition processes with municipal and utility stakeholders, track regulatory changes impacting build timelines
• Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Maintain a regional stakeholder map of political decision-makers, monitor election cycles and policy changes

Senior Strategy Manager – Fibre Community Engagement

Bilingual

• Develop and govern a unified, proactive approach to municipal and government relations across all Quebec TELUS fibre build markets
• Manage engagement across political, senior administrative, and operational levels of government in Eastern Canada
• Lead municipal engagement for the Eastern Canada fibre build pipeline
• Oversee permit acquisition processes with municipal and utility stakeholders, track regulatory changes impacting build timelines, and proactively resolve permitting risks
• Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Maintain a regional stakeholder map of political decision-makers, monitor election cycles and policy changes, and produce detailed briefing packages

Bilingual Senior Strategy Manager – Fibre Municipal Engagement

Strategy

• Build and Own a Fibre Municipal Engagement Strategy - Develop and govern a unified, proactive approach to municipal and government relations across all Ontario TELUS fibre build markets
• Lead Fibre Growth Government Relations - Manage engagement across political, senior administrative, and operational levels of government in Eastern Canada
• Enable and Accelerate Eastern Build Pipeline - Lead municipal engagement for the Eastern Canada fibre build pipeline
• Manage Permitting and Regulatory Coordination - Oversee permit acquisition processes with municipal and utility stakeholders
• Coordinate with Build and GTM Teams - Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Produce Intelligence and Executive Briefings - Maintain a regional stakeholder map of political decision-makers
• Support Ontario Subsidies and Entity Onboarding - Partner with the Fibre PMO team to support Ontario subsidies programs

Senior Strategy Manager – Fibre Municipal Engagement

Manager

• Join our team and what we'll accomplish together
• Own all Internet Acquisition 1:1 campaign strategy and execution within the East region including email, SMS, push notifications, and direct messaging channels
• Evolve and elevate National Internet personalization capabilities, developing sophisticated acquisition strategies
• Own the full quarterly initiative roadmap, serve as the central intake point for campaign concepts across the business
• Lead the development of strategic targeting that set the standard for 1:1 excellence across the Internet portfolio
• Drive innovation while ensuring flawless execution and measurable performance improvements
• Actively partner with cross-functional teams and your counterpart in the West to continuously elevate regional performance

Senior Market Manager – National Internet 1:1

Administrative Assistant

• Create exceptional client experiences
• Welcome clients professionally and pleasantly at reception
• Answer internal phone calls
• Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
• Work closely with the coordinator to ensure smooth operations and respect appointment times
• Deliver all files to medical staff for review and full medical assessment
• Communicate and collaborate with different internal departments to optimize processes and service delivery
• Prepare patient files according to established protocols based on the physician and nurses’ schedules
• Scan patient files into our DME system

Senior Strategy Manager – People and Performance Excellence

Senior Customer Success Manager

Customer Success Manager

Implementation Manager

Customer Success Manager

Bilingual Software Quality Assurance Analyst

Senior Bilingual Software Quality Assurance Analyst, Pension Workflow

Account Executive – Defined Contribution Retirement Solutions

Technical Customer Service Agent I

Spécialiste en opérations de ventes d'affaires – Solutions Partenaires

Senior Strategy Manager – Fibre Community Engagement

Bilingual Senior Strategy Manager – Fibre Municipal Engagement

Senior Strategy Manager – Fibre Municipal Engagement

Senior Market Manager – National Internet 1:1

Administrative Associate