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Administrative Associate
TELUSAdministrative Associate creating exceptional client experiences while managing patient files in a busy medical office. Requires bilingualism and organized multitasking capabilities.
About the role
Key responsibilities & impact- Create exceptional client experiences
- Welcome clients professionally and pleasantly at reception
- Answer internal phone calls
- Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
- Work closely with the coordinator to ensure smooth operations and respect appointment times
- Deliver all files to medical staff for review and full medical assessment
- Communicate and collaborate with different internal departments to optimize processes and service delivery
- Prepare patient files according to established protocols based on the physician and nurses’ schedules
- Scan patient files into our DME system
Requirements
What you’ll need- High school diploma
- 1 to 2 years of experience in a similar role or office work
- Bilingualism (spoken and written)
- Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
- Meticulous, methodical, and detail-oriented
- Strong autonomy and organizational skills
- Customer service excellence–oriented
- Demonstrated team spirit
- Training in secretarial work/medical secretarial work (asset)
- Experience in a medical environment (asset)
- Intermediate knowledge of English (required)
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeOutlookExcelWordDME systemsecretarial workmedical secretarial work
Soft Skills
customer service excellencemeticulousmethodicaldetail-orientedstrong autonomyorganizational skillsteam spiritcommunicationcollaboration
Certifications
high school diploma