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TELUS

Administrative Associate

TELUS

Administrative Associate creating exceptional client experiences while managing patient files in a busy medical office. Requires bilingualism and organized multitasking capabilities.

Posted 5/30/2026full-timeMontréal • 🇨🇦 CanadaJuniorMid-Level💰 CA$20 - CA$37 per hourWebsite

About the role

Key responsibilities & impact
  • Create exceptional client experiences
  • Welcome clients professionally and pleasantly at reception
  • Answer internal phone calls
  • Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
  • Work closely with the coordinator to ensure smooth operations and respect appointment times
  • Deliver all files to medical staff for review and full medical assessment
  • Communicate and collaborate with different internal departments to optimize processes and service delivery
  • Prepare patient files according to established protocols based on the physician and nurses’ schedules
  • Scan patient files into our DME system

Requirements

What you’ll need
  • High school diploma
  • 1 to 2 years of experience in a similar role or office work
  • Bilingualism (spoken and written)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
  • Meticulous, methodical, and detail-oriented
  • Strong autonomy and organizational skills
  • Customer service excellence–oriented
  • Demonstrated team spirit
  • Training in secretarial work/medical secretarial work (asset)
  • Experience in a medical environment (asset)
  • Intermediate knowledge of English (required)

Benefits

Comp & perks
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Microsoft OfficeOutlookExcelWordDME systemsecretarial workmedical secretarial work
Soft Skills
customer service excellencemeticulousmethodicaldetail-orientedstrong autonomyorganizational skillsteam spiritcommunicationcollaboration
Certifications
high school diploma