Implementation Manager

TELUS

Implementation Manager overseeing client onboarding and health solutions for TELUS Health in Asia-Pacific region. Leading implementation projects and managing stakeholder relationships to ensure long-term success.

Posted 6/2/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
Identify risks early and implement effective mitigation strategies to keep projects on track
Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
Share knowledge, support best practice development, and contribute to continuous improvement across the team
Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
Support special projects and ad hoc tasks as required

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field desirable
5+ years’ experience in implementation, project management, or account management
2+ years’ experience managing client-facing projects or programs
Health, benefits, wellbeing, or HR technology experience preferred
Strong project planning, execution, and risk management skills
Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly
Excellent stakeholder management, communication, and relationship-building skills
Ability to influence without authority and work collaboratively across teams
Strong problem-solving skills, attention to detail, and adaptability
Self-motivated, professional, and comfortable working independently

Benefits

Comp & perks

Competitive salary package and annual bonus
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organisation
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

ATS Keywords

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Hard Skills & Tools

project managementimplementationrisk managementproject planningexecutionclient-facing projectsaccount managementHR technology

Soft Skills

stakeholder managementcommunicationrelationship-buildinginfluence without authoritycollaborationproblem-solvingattention to detailadaptabilityself-motivatedprofessionalism

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Project ManagementBachelor’s degree in Human Resources