Senior Strategy Manager – People and Performance Excellence

TELUS

Spearheading performance initiatives for TELUS retail team. Architecting strategies and executing programs for frontline success while analyzing data and field insights.

Posted 6/6/2026full-timeOttawa • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$160,000 per yearWebsite

About the role

Key responsibilities & impact

Spearhead initiatives that drive measurable outcomes for the TRL team
Architect the performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed
Accountability for multiple areas of the TRL team member lifecycle including talent and performance development
Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all program development and delivery
Leverage data and emerging tools: Analyze performance results using data analytics and emerging technologies (including AI) to inform strategy, identify trends, and drive continuous improvement
Lead change management and adoption: Execute programs, drive adoption, and reinforce initiatives to ensure sustained impact
Stay ahead of the curve: Monitor trends and advancements in organizational effectiveness, talent development, and emerging technologies; identify opportunities to innovate and enhance how we develop, motivate, and retain top talent
Provide strategic updates: Communicate regular program roadmap updates and performance insights to senior leaders

Requirements

What you’ll need

Superior collaborator: You partner effectively in a cross-functional environment and thrive as a connector between frontline teams and corporate initiatives
Strong field advocate: You are a genuine voice for the frontline: you listen deeply, understand their challenges, and champion their interests on cross-functional teams
Exceptional communicator: You can articulate vision and ideas clearly at both team member and executive levels; you 'sell' ideas with authenticity and influence
Comfortable with AI and emerging tools: You embrace new technologies and are eager to leverage AI and data analytics to drive insights and improve program effectiveness
Flexible and influential: You know when to guide and support versus direct and drive; you influence effectively without direct authority and adapt your approach based on context
Self-directed and resilient: You thrive in fast-paced, ambiguous environments; you take ownership and drive results even when the path forward isn't clear
Strategic integrator: You see the big picture, understand how your work interconnects with other teams' priorities, and proactively align initiatives for maximum impact
Future-focused: You anticipate trends, think strategically about what's next, and are energized by the opportunity to shape the future of performance and talent development

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsperformance strategyprogram developmentchange managementtalent developmentorganizational effectivenessAIemerging technologies

Soft Skills

collaborationcommunicationadvocacyinfluenceflexibilityresiliencestrategic thinkingownership