Customer Success Manager

TELUS

Customer Success Manager building trusted advisor relationships with TELUS Health clients. Driving engagement with employee wellness solutions and maximizing client success through strategic partnership.

Posted 6/2/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$54,600 - CA$104,600 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain trusted advisor relationships with clients at all organizational levels, to drive long-term loyalty and partnership
Conduct ongoing business reviews that measure client success and develop strategic plans to achieve client goals, including engagement optimization and solution performance monitoring
Drive client engagement with TELUS Health EFAP and well-being solutions through innovative communication programs focused on user adoption and sustained usage
Facilitate strategy sessions and solution optimization workshops to help clients maximize the value of their investment and identify expansion opportunities
Collaborate with internal teams to gather client feedback, resolve issues, and advocate for product and operational improvements that enhance the overall customer experience
Connect clients to the broader TELUS Health community through events, peer networking, and best practice sharing to amplify their success and build advocacy
Manage the renewal process, coordinate contracting for additional services, and identify expansion opportunities to drive revenue growth

Requirements

What you’ll need

Post-secondary education in Business, Technology, Social sciences or a related field
5+ years of experience in Account Management, Customer Success Management, or other customer-facing relationship roles
Demonstrated ability to build and maintain strategic relationships with executives and stakeholders
Strong knowledge of Employee Assistance Programs, Wellness solutions, Recognition platforms, or Human Capital Management systems
Excellent communication and presentation skills with the ability to influence and engage at all organizational levels
Proven track record of driving client engagement, adoption, and retention
Ability to navigate complex systems and quickly master new products and services
Strong analytical skills to measure client success and identify growth opportunities
Great-to-haves: Experience with HR technology platforms or HRIS systems
Familiarity with employee wellness program metrics and ROI measurement
Track record of identifying and closing expansion or upsell opportunities within existing accounts.

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer Success ManagementEmployee Assistance ProgramsWellness solutionsRecognition platformsHuman Capital Management systemsHR technology platformsHRIS systemsAnalytical skillsROI measurement

Soft Skills

Relationship buildingCommunication skillsPresentation skillsInfluencing skillsEngagement skillsStrategic thinkingProblem-solvingCollaborationAdvocacyClient engagement