Customer Success Manager

TELUS

Customer Success Manager handling mid-market accounts for TELUS Health. Building strategic relationships and driving growth through account management and exceptional program governance.

Posted 6/3/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for all assigned mid-market accounts
Develop and nurture long-term strategic relationships with key stakeholders and decision-makers
Conduct regular client touchpoints, annual planning sessions, and business review meetings
Respond to client inquiries in a timely, strategic manner while identifying growth opportunities
Drive upsell of additional services including onsite counselling, critical incident management, assessments, flu vaccination, health checks and more
Identify and pursue service expansion opportunities within existing accounts
Manage contract renewals in collaboration with internal teams
Negotiate contract terms to ensure mutually beneficial outcomes
Prepare and issue regular utilisation reports, outcome summaries, and trend analyses
Coordinate manager and employee orientations via phone or webinar
Maintain accurate, up-to-date records in the CRM system
Utilise CRM data to track interactions, opportunities, and account health metrics
Ensure compliance with contractual obligations and service delivery standards

Requirements

What you’ll need

Minimum 3 years in account management, customer success, or sales
Experience with HR, employee wellbeing, or EAP programs highly preferred
Proven track record of meeting and exceeding revenue targets
Demonstrated ability to manage a book of business independently
Strong commercial mindset with a hunger to hit sales targets
Financial acumen with understanding of contract management and revenue growth
Strategic thinking with ability to identify and convert upsell opportunities
Resilience and adaptability in a fast-paced, changing environment
Exceptional communication and interpersonal skills
Proficiency in CRM systems (Salesforce or equivalent)
Bachelor's Degree in Business, Human Resources, Psychology, or related field - or equivalent work experience
Ability to pass background checks and security clearances as required by TELUS Health
Full unrestricted rights to work in Australia

Benefits

Comp & perks

Competitive salary package with generous commission scheme
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organization
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successsalescontract managementrevenue growthupsell opportunitiesfinancial acumenutilisation reportstrend analyses

Soft Skills

strategic thinkingresilienceadaptabilityexceptional communicationinterpersonal skillscommercial mindset