Senior Customer Success Manager

TELUS

Senior Customer Success Manager managing enterprise client relationships at TELUS Health. Retaining and growing large account portfolios to enhance employee wellness and engagement.

Posted 6/5/2026full-timeNew York City • Florida, Massachusetts, New York, Pennsylvania, Virginia • 🇺🇸 United StatesSenior💰 $100,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Retaining, growing and managing TELUS Health's large account portfolios
Demonstrating a consultative client approach
Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues
Maintaining the highest level of client loyalty
Analyzing and interpreting reporting to recommend solutions
Assisting with issue escalations and solution planning
Managing the account profitability
Alignment with Senior Leadership teams as required
Participating in proposal development and presentations
Negotiating contracts and closing agreements
Assisting client with marketing of the program

Requirements

What you’ll need

Undergraduate degree in Business, Human Resources, Health Sciences or related field
5 - 7 years of experience in Account Management, Success Management or other customer facing relationship role
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Proven experience in meeting retention and growth targets
A strong consultative approach to problem-solving and project management
Strong business acumen
High emotional intelligence and ability to resolve conflict
Ability to be self-motivated and team-oriented
Demonstrated proficiency with Microsoft Office products including Outlook and Teams, CRM applications
Strong organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel

Benefits

Comp & perks

Health insurance
Employee Assistance Program
Proactive wellness solutions
Work environment supporting growth and development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementsuccess managementconsultative problem-solvingproject managementbusiness acumenclient retentiongrowth targetsterritory managementtime management

Soft Skills

high emotional intelligenceconflict resolutionself-motivatedteam-orientedstrong organizational skillsefficiencyexceptional follow through