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Technical Customer Service Agent I
TELUSTechnical Customer Service Agent providing support for health inquiries and resolving user issues. Collaborating with team members to enhance service delivery in health technology solutions.
About the role
Key responsibilities & impact- Provide technical customer support for health-related inquiries
- Resolve customer issues through various channels
- Collaborate with team members to improve service delivery
- Guide users in utilizing health technology solutions
Requirements
What you’ll need- Experience in customer service related roles
- Knowledge of health sector issues
- Strong technical skills for troubleshooting
- Effective communication skills in English
- Ability to work in a team-oriented environment
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshooting
Soft Skills
customer servicecommunicationteamwork