TELUS

Manager

• Advocate for our customers’ needs
• Create a personalized experience
• Genuinely display humanity in every customer interaction
• Coach team members to achieve their goals
• Ensure the store always supports our brand and meets its goals
• Lead by example and foster a team-oriented environment

Assistant Store Manager

Marketing

• Develop and execute customer loyalty and churn-prevention programs
• Collaborate with cross-functional teams, including Demand Generation, Product Marketing, Pricing, and Customer Success Management (CSM), to create and implement comprehensive customer retention strategies
• Leverage insights from the CSM team, customer usage data, and feedback to identify at-risk accounts and design end-to-end customer lifecycle programs
• Develop and track churn-prevention metrics such as customer satisfaction, product adoption, and engagement, while optimizing strategies to improve customer lifetime value
• Drive increased product usage and engagement
• Oversee employer account communications with CSM teams, including onboarding, training, and lifecycle follow-ups, ensuring messages are aligned with business objectives and customer needs
• Deepen customer engagement through lifecycle strategies that promote product adoption and a superior customer experience
• Introduce a segmented strategy
• Develop data-driven approaches to segment and target customers across the Canadian and U.S. markets, addressing the unique needs of each customer segment
• Partner with marketing, product, and CSM teams to develop a customer segmentation approach that boosts retention and engagement across our client base
• Maximize customer lifetime value
• Identify key opportunities for price increases, upselling, and cross-selling through in-depth customer analysis, ensuring offers meet customer needs at different lifecycle stages
• Coordinate with product and CSM teams to deliver targeted campaigns that create compelling value propositions and increase retention and product usage

Senior Marketing Manager

Account Executive

• Provide best in class service to customers
• Connect with customers and meet their needs
• Enrich the lives of Canadians with acts of kindness
• Ensure you have the support and resources to be successful at work and at home
• Engage with customers through various mediums

Part Time Sales Representative

• Be part of a high performing team where your contributions are measured and recognized
• Create solutions for our customers by using the power of technology to improve their lives
• Work in a fast paced environment, where every day is different
• Engage with prospective and current customers in store, by phone and messaging
• Work a flexible schedule, which includes evenings and weekends

Sales Representative

Director

• Achieve key performance indicators (KPIs) and sales targets
• Provide an exceptional customer experience
• Create an environment where team members feel valued, can grow, and operate effectively as a team
• Be the face of the community in the area where your store operates
• Develop referral relationships, execute promotions, and raise awareness of Mobile Klinik
• Guide the team throughout the customer journey, ensuring repairs, care, sales, and services are excellent
• Develop expert-level knowledge and lead the execution of store processes, policies, and procedures
• Manage inventory, including receiving and ordering parts and products — including certified pre-owned phones and accessories — efficiently and effectively