Senior Business Analyst

TELUS

Senior Business Analyst designing intuitive solutions optimizing call management systems at TELUS Health. Leverage AI tools for requirements gathering and collaborate with cross-functional teams.

Posted 6/9/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$58,100 - CA$83,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Gather requirements and design intuitive solutions that solve real problems and optimize system delivery across call management platforms.
Leverage AI tools (copilots, ChatGPT, etc.) daily to accelerate requirements gathering, design validation, and documentation.
Partner closely with QA and development teams to craft precise acceptance criteria, validate designs, and ensure high-quality deliverables.
Drive continuous improvement initiatives by identifying optimization opportunities, streamlining workflows, and evolving systems in response to business needs.

Requirements

What you’ll need

5-6 years of business analysis experience with demonstrated ability to gather requirements from multiple stakeholders and synthesize information from various teams into cohesive solutions.
Experience with customer support systems (CSR) or call centre environments.
Hands-on, active experience using AI tools (ChatGPT, GitHub Copilot, Claude, or similar) integrated into your daily workflow.
Strong logical thinking, curiosity, and probing skills.
Excellent communication across technical and business domains, agile methodologies experience, and understanding of Web/API services and system integrations.
Knowledge of SQL databases and ability to work with data analysts to validate requirements (nice-to-have).

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
minimum 3 weeks of vacation
flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements gatheringacceptance criteriaagile methodologiesWeb servicesAPI servicesSQL databases

Soft Skills

logical thinkingcuriosityprobing skillscommunication