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Senior Strategy Manager – Global Customer Success
TELUSSenior Strategy Manager at TELUS Health driving global customer success through strategic initiatives and performance enhancement. Collaborating with cross-functional teams to manage risk and improve service delivery.
About the role
Key responsibilities & impact- Support executive presentations and planning sessions for the global customer success organization
- Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
- Support executive escalations and risk management actions
- Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
- Drive process improvements to enhance sales efficiency and revenue realization
- Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
- Monitor key risk drivers and manage at-risk customer governance and reporting
- Lead risk mitigation forums and develop remediation action plans
- Drive process improvements to address root causes of churn risk
Requirements
What you’ll need- 7+ years in business strategy, program management, or organizational enablement
- Proven ability to develop and manage complex, multi-workstream projects
- Demonstrated experience partnering with executives to develop strategic plans and deliver executive presentations
- Exceptional executive-level communication and cross-functional stakeholder engagement skills
- Strong B2B sales environment knowledge (CRM systems, sales processes, financial KPIs)
- Financial acumen with sales metrics, revenue, and budget management
- Analytical capabilities with hands-on experience in performance tracking and reporting
- Bachelor's degree in Business, Finance, or Technology
- Health/technology industry experience
- Employer Health Solutions familiarity
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business strategyprogram managementorganizational enablementproject managementfinancial acumenperformance trackingreportingsales metricsbudget managementrisk management
Soft Skills
executive-level communicationcross-functional stakeholder engagementsynthesis of inputprioritizationprocess improvementcoordinationleadershipanalytical capabilitiesproblem-solvingstrategic planning