TELUS

Manager

• You will develop and coach your team in delivering an incredible customer experience while driving sales goals
• You will take the lead on bringing the TELUS brand to life in your community through charitable events and outreach within your region
• You will bring a sense of ownership and entrepreneurial spirit to running your store
• You have a passion to push performance and thrive in an exciting environment
• You understand accountability in all its forms and aren’t afraid of it
• You will be given the opportunity to work with all of our brands

Store Manager

Account Executive

• Be part of a high performing team where your contributions are measured and recognized
• Create solutions for our customers by using the power of technology to improve their lives
• Work in a fast paced environment, where every day is different
• Engage with prospective and current customers in store, by phone and messaging
• Work a flexible schedule, which includes evenings and weekends

Part Time Sales Representative

Security Engineer

• Conduct various complex internal and external investigations
• Work with outside agencies such as Law Enforcement, Courts and Legal to bring cases to resolution
• Partner closely with internal stakeholders including People & Culture, Labor Relations, Legal Services and other TELUS Security Teams
• Produce summary investigation reports for distribution to TELUS leaders
• Query and analyze various electronic data sources for case evidence
• Thoroughly build and document cases to support findings and resolutions
• Provide security recommendations and participate in projects for proactive measures
• Evaluate cases for patterns and trends to identify failures in policies, procedures, and/or internal controls
• Provide urgent response for threats toward TELUS assets and personnel
• Lead and conduct investigative interviews

Senior Security Investigator

• Deliver on key performance indicators and sales targets
• Enable a best-in-class customer experience
• Create an environment where team members feel valued, can grow and function well as a team
• Be the face to the community in the area your store operates
• Develop referral relationships, execute promotions, and ensure top-of-mind awareness for Mobile Klinik
• Lead the team on the customer journey by ensuring the best-in-class repair, care, sales, and services
• Develop expert-level knowledge and lead the execution of the store processes, policies, and procedures
• Manage inventory, including receiving and ordering parts and products, including Certified Pre-owned phones and accessories, efficiently and effectively

Store Manager – Mobile Klinik

• Développement du territoire et des opportunités
• Accompagner les directeurs de comptes dans leurs ventes dans tout le territoire québécois
• Maintenir une connaissance de la dynamique du marché québécois et des tendances clients
• Bâtir des relations avec l'équipe de directeurs de comptes du Québec
• Servir d'expert en matière technique sur les solutions réseau pour l'équipe de directeurs de comptes entreprises et secteur public du Québec
• Fournir des conseils techniques sur les solutions SD-WAN, LAN/WiFi gérés et solutions de sécurité
• Aider les directeurs de comptes à comprendre les exigences techniques des clients

Spécialiste des ventes – Réseau et sécurité

• Develop and guide the end-to-end pricing strategy for the SMB Wireline portfolio
• Guide the market intelligence function, overseeing the gathering and interpretation of actionable insights
• Facilitate the pricing governance process, providing accurate forecasting on pricing impacts
• Design and oversee pricing structures, discount matrices, and promotional offers
• Develop and oversee the deal-desk support function for pricing support
• Forge a deep, collaborative partnership with the Sales team
• Partner with Product Marketing, Finance, and Sales Operations teams to ensure pricing alignment
• Nurture and mentor a high-performing pricing and market intelligence team of 3 team members

Manager, Pricing – Wireline SMB Team

Sales Representative

Consultant

• Lead in design sessions by gathering customer requirements, documenting configuration decisions, working with customers to address gaps with business processes before customization and set expectations.
• Front end configuration of the application to design specifications
• Unit testing of the application prior to release to the customer, provision & maintenance of standard test scripts, SIT & UAT support
• Train the trainer for customer super users
• Support through hypercare phase and knowledge transfer to support

Trade Promotion Management Consultant

• Manage and process FMLA (and other Federal leaves as applicable) Military leaves, State leaves, company specific and STD claims.
• With regard to FMLA, will manage all DOL category claims; including re-certifications and the 2nd and 3rd opinion processes
• Conduct case assessments, contacting the employee and their manager / HR by telephone or email, to explain the leave management process, employee accountabilities, and gather information for assessment purposes
• Develop and document an understanding of the situation and the factors supporting, as well as inhibiting, a successful return to work for the employee
• Review all relevant information and consult with appropriate MSI resources as required (nurse consultants, health professionals, supervisory team) to confirm decision (approved / denied) recommendation on FMLA, State, Company specific leaves and STD cases
• Analyzes FMLA medical certifications and other medical documentation and ensures claim determination adheres to the required regulatory compliance timeframes
• Informs STD claimants of any documentation needed to process a claim, timeframe requirements, claim’s status (e.g. STD approvals, denials, and consults), or any other information necessary to manage a claim
• Determine an appropriate RTW goal with the employee and the employer; as well as, provide active support for the return-to work planning process between the employee and their supervisor and intervene when necessary
• Communicate proactively with the employer’s HR representative regarding any case management issues that may impact the workplace and RTW planning
• Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings
• Attend Case Management and Disability Management department team meetings and trainings as required
• Other projects and tasks as assigned

Disability Case Manager

Counselor

• Join Our Team of EAP Counsellors – Work from Anywhere in Australia, Anytime! Are you a skilled mental health professional looking to make a meaningful impact?
• Work with diverse clients while enjoying unparalleled flexibility, support, and opportunities to expand your clinical experience.
• Collaborate with other experienced clinicians in a nurturing, professional environment that values your expertise and dedication.

EAP Affiliate – Counsellors, Psychologist, Social Workers

• Work with diverse clients while enjoying unparalleled flexibility, support, and opportunities to expand your clinical experience.
• Collaborate with other experienced clinicians in a nurturing, professional environment that values your expertise and dedication.

• Provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms
• Delivering single-session counseling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality
• Conducting thorough assessments to determine appropriateness for short-term counseling
• Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk
• Collaboratively developing clear and concise treatment and safety plans with the caller
• Referring the caller to appropriate internal or external resources as part of a holistic care approach
• Maintaining accurate and clear clinical notes in our case management system
• Able to pivot while maintaining the highest levels of professionalism in ever changing and ambiguous situations

Overnight Counselor I

Analyst

• Process interfund transfers, contributions, withdrawals and terminations for clients
• Provide regular and ad hoc reports for clients
• Receive and respond to plan member and client inquiries and requests
• Enter, update and audit information; perform and proof transactions on in-house software
• Liaise with consultants, trust companies and investment manager representatives concerning clients’ DC plans
• Perform reconciliations on a monthly basis
• Keep apprised of applicable new and existing pension, tax and securities legislation; share knowledge with the team
• Attend internal training sessions to build knowledge of industry topics and trends
• Ensure that quality control and service standards are attained with every transaction
• Act as a back-up, respond to in-bound calls from members and clients
• Participate on special projects as required

Store Manager

Part Time Sales Representative

Senior Security Investigator

Part Time Sales Representative

Store Manager – Mobile Klinik

Spécialiste des ventes – Réseau et sécurité

Manager, Pricing – Wireline SMB Team

Part Time Sales Representative

Sales Representative

Trade Promotion Management Consultant

Disability Case Manager

EAP Affiliate – Counsellors, Psychologist, Social Workers

EAP Affiliate – Counsellors, Psychologist, Social Workers

Overnight Counselor I

Pension Analyst