TELUS

Sales

• Lead a team of 10 dynamic outbound cold calling Account Specialists.
• Oversee a high performing team responsible for generating new business opportunities and drive sales.
• Showcase your team’s performance through tracking of key performance metrics, and using this information for recognition, forecasting and business planning.
• Partner with cross-functional teams to fully support the needs of your team, supporting a collaborative team culture.
• Passion for your community, bringing your core values to the table.

Area Sales Manager

Manager

• Lead and mentor a high-performing team of CRM Operations, Outbound Strategy, and Channel Enablement specialists, fostering a collaborative culture that treats CRM as a revenue engine
• Develop and execute a comprehensive lifecycle management strategy within Zoho, establishing clear KPIs ie: RPC, lead exhaust and conversion rates
• Establish and drive the strategic shift from a campaign lead channel team to a full CRM lead channel team who nurtures their own base, drives lead growth and develops their own unique channel strategy.
• Drive the integration of Zoho and 3rd party tools ie: CCAI, Telnyx, Business Connect to create a Unified Assist Engine, ensuring retail stores are synchronized with D2C, CSS, and other channel motions to eliminate channel collision
• Champion data hygiene and lead scoring accuracy through Sales Integration Tracking (SIT) logic, prioritizing representatives toward high-intent warm leads and P1 exhaust opportunities
• Partner with Channel Experience and OCTO (formerly DBM), Enablement, Sales and Training teams to deliver best-in-class outbound scripts, AI-enabled coaching (CCAI), improved CRM functionality and Virtual Sales Presence designations that unlock exclusive offers and drive conversion

Manager, Customer Lifecycle Management

Strategy

• Navigate the 'big picture' of global expansion while managing the intricate details of market entry and partner ecosystems
• Conduct rigorous global market scans and 'Build vs. Partner' analyses to prioritize geographic entry
• Lead the end-to-end process of assessing, selecting, and signing partners in each new market
• Support the definition of commercial terms and coordinate with technical teams to ensure seamless partner integration
• Create high-impact, data-driven business cases and C-suite presentations that clearly map growth and ROI
• Provide leadership support to ensure deliverables are completed on time and roll up your sleeves to find solutions for the most pressing challenges facing our senior leaders

Senior Strategy Manager – Employer Health

Revenue Operations

• Manage the full end-to-end enablement of new products and/or services, from concept through to design, development, testing, and launch
• Own and execute payments related projects, while maintaining flexibility to support additional strategic initiatives aligned with evolving business priorities
• Engage internal and external stakeholders across business units to ensure cross-functional alignment
• Be a customer experience champion that helps Marketing to solve business problems
• Serve as a subject matter expert and the liaise between technical and non-technical personnel
• Manage the implementation of security and compliance guardrails, including Payment Card Industry(PCI) data security standards and fraud prevention measures to protect both the customer and the organization
• Synthesize complex project data into executive-level narratives to influence senior leadership and secure buy-in
• Complete capital management activities, including requesting for project funding and managing project budget
• Drive innovation and new product features to address market needs, user requests and product goals
• Work collaboratively with our stakeholder business units to identify and prioritize strategic and tactical initiatives and solutions that have the potential to create competitive advantage
• Keep informed of emerging marketing capability trends and develop forward-looking strategies and practices

Senior Product Manager – Billing and Revenue Enablement

• Serve as the accountable manager for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, community sentiment, and timing in every TELUS fibre build market.
• Define, maintain, and enforce clear market readiness criteria — including build completion milestones, permitting status, messaging, and brand alignment — required to trigger GTM activation across Western and Eastern markets.
• Serve as the primary interlock between Construction, Network, Supply Ops, and GTM regional teams.
• Convert real-time build milestones into targeted, market-ready activation briefs for each community.
• Lead planning and sequencing for Eastern Canada's next communities and RFE (Ready for Engagement) timing.
• Develop and govern consistent branding, messaging, and scripting for TELUS's fibre co-investment entities in Eastern markets.
• Anticipate and address risks across construction delays, community issues, competitive response, and customer experience gaps before they impact brand reputation or revenue.
• Support regular governance reporting, ELT updates, and program performance reviews.

Manager – National Fibre Build-to-Market Engagement

Customer Support

• Collaborating with skilled technicians to provision and activate alarm panels
• Testing equipment, validating account information, and updating zone details
• Managing cellular radio activations for new setups and upgrades
• Overseeing data updates for commercial and complex residential accounts
• Provide exceptional support to commercial clients
• Handling inbound calls to activate monitoring services
• Managing a wide range of clearinghouse providers
• Guiding technicians in the proper setup

Senior Client Representative, Customer Service

Account Manager

• Effectively manage medium business accounts (1-100 employees)
• Oversee the entire sales cycle, from opportunity qualification to closing deals
• Cultivate strong relationships with clients to provide exceptional buying experiences
• Develop and maintain trust-based relationships ensuring long-term satisfaction

Customer Success Manager

• Manage retention, growth, and overall success of a complex client portfolio.
• Develop deep, trusted relationships at all levels, including executive leadership.
• Act as a strategic advisor by understanding client goals, workforce challenges, and wellness priorities.
• Provide consultative guidance and develop customized solutions for workplace health and organizational issues.
• Analyze performance metrics to inform strategy and recommend improvements to client outcomes.
• Lead ongoing success planning, ensuring clear goals, milestones, and measurable results.
• Identify and execute renewal, upsell, and expansion opportunities.
• Support issue escalation management and partner with service delivery teams to manage account profitability.
• Collaborate cross-functionally (Sales, Product, Leadership) to represent the client’s perspective.
• Participate in proposal development, negotiate contracts, and close renewal or expansion agreements.

Senior Customer Success Manager

• Own the customer journey, collaborate on the Ground Game Strategy, facilitate a premier customer service experience from end-to-end, and create repeatable playbooks for local teams
• Serve as the operational backbone, propelling the entire MDU program forward. This involves proactively collaborating on key issues and developing innovative solutions to potential challenges
• Champion MDU stakeholder alignment and governance, ensuring clear priorities and providing structured updates to senior leadership
• Own end-to-end performance management, from funnel visibility and leadership reporting to scorecards and accountability frameworks
• Build and maintain reporting infrastructure and dashboards to translate complex data into clear narratives for strategic and operational decision-making
• Champion the MDU program with regional Falcon go-to-market teams to guarantee cohesive strategies. This includes aligning on offers, event participation, training initiatives, and go-to-market pilots

Strategy Manager

Financial Planning and Analysis

• Manage the A&P budget and maintenance of our Master Budget file throughout the year, including changes, cuts, reallocations, incremental spend and reclasses
• Own end-of-month and end-of-year process and deliverables, including accrual submission, reclasses and triage, working closely with our Finance team
• Manage SOW creation process in FieldGlass between our team, our primes and our agency partners
• Analyze budget trends and patterns as needed to assist with strategic decision making; support the Marketing Communications teams by providing budget views throughout the year for reporting purposes as needed (eg. Quarterly Business Reviews (QBRs), Campaign Reporting, YoY analysis, etc.)
• Bring various groups and primes together for budget change alignment as needed
• Support the Manager of Strategy & Planning, Marketing Communications Directors and fellow team members to set, forecast and share annual A&P budgets, updating as needed throughout the year
• Suggest and promote budget efficiencies in partnership with the team in order to better allocate funding to working media dollars
• Act as the point of contact for all budget and billing issues, working with our Finance, Fieldglass and SAP teams as needed; assist team members with budget processes and workflow steps as needed, sharing knowledge and expertise across the team
• Assist with agency and campaign scorecards

Marketing Manager, Budget and Finance Specialist

Consultant

• Assist in the supervision of a corporate fitness and wellness facility
• Assist in the coordination of health promotion events and wellness programming (challenges, events)
• Instruct and assist in the scheduling of fitness classes and monitor participation
• Monitor studio use to provide guidance and ensure safety of studio members
• Report of monthly and/or quarterly usage stats
• Delivery of health and wellness related webinars
• Contribute to promotional postings and monthly newsletters
• Facilitate the completion of GAQ screening forms and waivers for new members and annually

Assistant Fitness and Wellness Consultant

• Perform first-level support for all incoming calls, emails and tickets from TELUS Health clients
• Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while maintaining the highest degree of professionalism and service
• Document, troubleshoot and resolve issues through the internal ticketing system
• Determine severity of issues and prioritize resolution/escalation
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Demonstrate excellent customer service skills and exceed customer expectations
• Preserve and grow your knowledge of help desk procedures, products and services

Technical Customer Service Agent, Bilingual – Pharmacy Support

Administrative Assistant

• Greeting patients and managing patient intake
• Answering and routing incoming calls
• Scheduling appointments for patients
• Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription, reception and flow)
• Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts
• Maintain a high level of current product and service knowledge
• Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information
• Respond promptly to questions and concerns from clients, employees and Physicians
• Maintain confidentiality and follows departmental guidelines
• Able to identify and document process shortfalls that present themselves and communicate issues to management
• Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction
• Manage monthly inventory, supply check of office supplies and maintain office supply room
• Manage the flow of guests in the clinic in coordination with the Flow Coordinator and other team members including Physicians
• Participate in special projects and quality assurance initiatives
• Performing other related clerical activities and cross-functional responsibilities as assigned

Administrative Associate – Clinic

• Build and Own a Fibre Municipal Engagement Strategy - Develop and govern a unified, proactive approach to municipal and government relations across all TELUS fibre build markets — establishing TELUS as a single, coordinated voice with municipalities.
• Lead Fibre Growth Government Relations - Manage engagement across political, senior administrative, and operational levels of government in Eastern Canada and collaborate with internal stakeholders in Western Canada, navigating complex political environments and building long-term relationships with decision-makers.
• Enable and Accelerate Eastern Build Pipeline - Lead municipal engagement for the Eastern Canada fibre build pipeline. Navigate sophisticated competitive positioning against established incumbents in new markets.
• Manage Permitting and Regulatory Coordination - Oversee permit acquisition processes with municipal and utility stakeholders, track regulatory changes (e.g., provincial infrastructure legislation) impacting build timelines, and proactively resolve permitting risks before they affect construction schedules.
• Coordinate with Build and GTM Teams - Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team, ensuring municipal readiness aligns with construction timelines and Go-To-Market activation triggers.
• Lead, Develop, and Grow the Municipal Engagement Team - People-manage a team of municipal relations specialists. Develop team capabilities, set clear priorities, and foster a high-performance culture.
• Produce Intelligence and Executive Briefings - Maintain a national stakeholder map of political decision-makers, monitor election cycles and policy changes, and produce detailed briefing packages for municipal government meetings and executive escalations.
• Support Ontario Subsidies and Entity Onboarding - Partner with the Fibre PMO team to support Ontario subsidies programs and manage drop consent processes through to business-as-usual operations.

Manager – Fibre Municipal Engagement

• Drive a high-performing, highly engaged workforce through effective and measurable leadership activities including engagement, recognition and performance development
• Foster a culture of accountability, and curiosity, while supporting the career growth of team members through mentorship, development planning, and meaningful feedback
• Execute on the product management of a portfolio of legacy and mature products stabilizing revenue contribution and maximizing the remaining value of each product line
• Provide product expertise across regulatory filings, pricing, billing support, budget and triage, revenue assurance, and sales enablement
• Execute on plans to de-select products in accordance with Product Life Cycle management best practices managing transitions with minimal customer and revenue disruption
• Drive revenue growth and execute cost optimization initiatives across the Transit & Termination financial portfolio, delivering meaningful and measurable savings for the business