Senior Manager, Knox-Keene Compliance

TELUS

Senior Manager driving California regulatory compliance strategy for TELUS Health. Overseeing Knox-Keene license and ensuring operations align with healthcare regulations.

Posted 6/17/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Master the regulatory framework and align execution — Own all Knox-Keene compliance obligations to the California Department of Managed Healthcare (DMHC)—monthly, quarterly, and annual reporting, Plan Letters, and audit responses.
Ensure our policies, clinical network, and day-to-day operations align so we operate with regulatory confidence and zero penalties.
Translate data into strategic decisions — Use Power BI and advanced analytics to monitor compliance trends, forecast regulatory risks, and provide executive leadership with clear visibility into our compliance posture.
Evolve policy and operations together — Partner with clinical and policy teams to design, update, and implement Knox-Keene-related frameworks as we scale behavioral health and EAP delivery.
Anticipate regulatory changes and help the organization stay ahead.
Bring clinical judgment to critical decisions — Provide clinical insight on policy, investigations, and operational challenges.
Balance clinical excellence with regulatory requirements so innovation is built on compliance, not constrained by it.
Represent TELUS Health to regulators and leadership — Present compliance findings to our Board and Public Policy committees.
Participate in DMHC audits.
Strengthen TELUS Health's reputation as a trusted partner in California's healthcare ecosystem.
Partner across teams with clarity — Work with reporting, operations, clinical, and business development teams to align their work with regulatory requirements.

Requirements

What you’ll need

Active, independent clinical license in California (LCSW, LMFT, LMHC, LPCC/LPC, Psy.D., or Ph.D.)
California residency (regulatory requirement)
5+ years of healthcare compliance experience with hands-on Knox-Keene expertise and Technical Assistance Guide (TAG) familiarity
In-depth knowledge of California healthcare regulations and compliance requirements
Quality assurance mindset — understand that compliance is operational, not just paperwork
Data fluency (Power BI, Excel, analytics)
Strong written and verbal communication skills; board-level and regulator presentation experience
Strategic independence — you don't require hand-holding; you chart the best path forward
High attention to detail and commitment to accuracy
Adaptability to evolving regulatory frameworks and organizational growth
Collaborative leadership — build alignment with clinicians, operations leaders, executives, and regulators

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and paid time off
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare complianceKnox-Keene expertisedata fluencyadvanced analyticsquality assurance

Soft Skills

strong written communicationstrong verbal communicationstrategic independencehigh attention to detailadaptabilitycollaborative leadership

Certifications

LCSWLMFTLMHCLPCCLPCPsy.D.Ph.D.