TELUS

Business Analyst

• Partner with clients and internal teams to understand business needs
• Translate requirements into detailed technical specifications
• Support the design, development, and delivery of web portal solutions
• Ensure solutions are user-friendly, accessible, and aligned with client expectations
• Contribute to the successful migration and implementation of client portals
• Lead requirements gathering through workshops and client interactions
• Break down complex needs into clear, structured documentation
• Collaborate on solution design and estimation discussions
• Support development teams by clarifying requirements
• Coordinate and participate in user acceptance testing (UAT)
• Ensure accessibility standards (WCAG) are applied
• Contribute to release documentation and communication
• Manage priorities across multiple projects with tight timelines

Bilingual Senior Business Analyst, Web Portal

Attorney

• Responsible for representing TELUS Health clients before CNESST bodies.
• Represent TELUS Health clients before the Administrative Labour Tribunal (Tribunal administratif du travail - TAT).
• Conduct case law research.
• Work closely with internal Occupational Health and Safety advisors.
• Occasionally participate in CNESST mediation sessions.
• Draft articles for internal and external audiences.

Lawyer (Administrative Labour Tribunal Specialist) – Occupational Health and Safety

Designer

• In charge of explaining to internal colleagues how the pension system interface solution works and what can be done through configuration
• Assist business analysts in reviewing client requirements and identifying "gaps" where client requirements cannot be met by configuration alone
• Influence our business analysts to ensure their goal is to use our existing IT product solution and minimize development
• Ensure that the pension system interface configuration complies with provided specifications and unit test cases
• Coordinate timelines with the development team
• Assist the quality assurance team with interface testing and new developments
• Mentor colleagues to increase their configuration knowledge

Design Specialist II – Interface Configuration, Data Import

Program Manager

• You'll drive dynamic, high-impact work across the business: lead transformation initiatives for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches — all while building organizational capability and ensuring sustainable adoption.
• You'll keep our programs on track — ensuring Canada's best team continues to deliver results that matter by: Lead strategic initiatives and multi-workstream programs measured by delivery imelines, stakeholder satisfaction, and business outcomes
• Solve complex , ambiguous business challenges with clear, actionable strategies
• Establish and lead program steering committees and governance structures to ensure alignment and accountability
• Manage program budgets and resource allocation across workstreams, optimizing capacity and maximizing delivery impact
• Partner cross-functionally with product, marketing, CIO, and operations teams to drive alignment, manage risk, and execute at scale
• Identify growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs
• Champion collaboration — establish communication cadences, dashboards, and reporting structures that keep stakeholders informed and celebrate milestones, wins,and learnings across our national team.

Senior Program Manager – Systems Experience Evolution

Data Analyst

• Dashboarding & Domain Learning: Focus on building interactive and insightful Tableau dashboards
• Feature Engineering: Architect and transform raw telemetry and customer profile data into high-signal features
• ML Development & Lifecycle Management: Develop and deploy ML models (churn prediction, anomaly detection, etc.)
• Proactive Problem Solving: Identify potential customer friction points before they become issues
• KPI Development & Stakeholder Presentation: Collaborate with leaders to define critical business KPIs

Senior Data Analyst, L4

Manager

• Develop and maintain revenue and subscriber forecasts for TELUS Home Solutions products
• Collaborate closely with diverse stakeholder groups in Product Marketing, Go to Market, Finance, Channels, Products and Services among others
• Provide strategic insights that empower senior leadership in both day-to-day activities and long-term strategic planning initiatives
• Drive recurring reviews with VP+ for month-end (Triage), Budget (next year), Strat Check (long term) planning cycles and leading month-end reviews

Senior Market Intelligence Manager

Product Designer

• Lead end-to-end design across web and mobile experiences for members, providers, and administrators
• Collaborate with Product, Engineering, and Clinical teams to define user flows, interaction models, and design system patterns
• Translate research insights and behavioral data into clear, actionable design solutions
• Create and iterate on wireframes, prototypes, and high-fidelity visual designs that bring ideas to life
• Ensure consistency and quality through adherence to design systems, accessibility standards, and brand principles
• Facilitate design critiques, co-creation workshops, and collaborative reviews across teams
• Contribute to the evolution of our design system and advocate for best practices in usability and accessibility
• Mentor junior designers and contribute to a culture of craft excellence and continuous improvement

UX/UI Designer – 18 Month Contract

Operations

• Lead and manage clinical and administration teams, including recruitment, onboarding, performance management, resource allocation, and career development
• Provide clinical oversight to nursing and laboratory technicians
• Build and develop a diverse, high-performing team through effective talent decisions and succession planning
• Guide collaborative efforts between teams with a strong focus on standardizing and documenting processes
• Drive innovation and foster a culture of continuous improvement across all operations
• Safeguard and sustain the organization's mission, vision, goals, and values
• Serve as the first point of contact for client complaint management and resolution
• Create and ensure accuracy of all communications with co-workers, suppliers, and physicians' offices
• Develop and maintain professional relationships with clients, staff, suppliers, and other healthcare providers in the community

Team Manager – Clinic Operations

Product Manager

• Lead the migration of existing TV customers to TELUS's newest TV platform with minimal disruption and maximum customer satisfaction
• Identify system gaps, define business requirements, and design scalable solutions end-to-end
• Oversee multiple migration workstreams and align cross-functional teams on consolidated action plans
• Champion records cleanup initiatives to ensure data accuracy and system readiness for migration
• Deliver enablement programs so product, engineering, and operations teams are migration-ready
• Transform complex migration data into actionable insights that guide product and delivery decisions
• Consolidate and manage cross-functional action plans, ensuring alignment across product, engineering, operations, and frontline teams
• Oversee multiple concurrent migration workstreams, tracking milestones, risks, and dependencies with rigorous program management discipline
• Develop and deliver enablement materials, training, and communications to support smooth adoption of new platform capabilities
• Define and track migration KPIs, build dashboards, and provide regular executive-level reporting on progress and risks
• Lead data-driven analysis of migration blockers and system issues, driving proactive resolution and continuous improvement

Senior Product Manager – TV Platform Migration

Analyst

• Own and execute Partner Solutions sales compensation strategy in collaboration with Product, Sales, and Finance
• Design compensation plans aligned with business objectives; model scenarios and recommend measurable structures
• Manage monthly compensation cycles (submissions, approvals, accuracy, compliance)
• Prepare data and recommendations for Compensation Review Committee meetings
• Lead account transfer process with data-driven financial impact models
• Partner with Sales, Finance, and Operations to validate assumptions and track post-transfer performance
• Determine growth targets (Total Contract Growth) based on budget and industry trends
• Conduct post-sale analysis comparing Expected vs. Realized Revenue and provide insights on variances

Senior Performance Analyst – Partner Solutions

Account Executive

• Drive sales funnel by sourcing and qualifying customer opportunities
• Work with Marketing and Sales to identify industry-specific lists of potential customers to pursue.
• Present, promote, and sell TELUS Consumer Goods services to prospective customers.
• Build relationships with potential customers and quickly establish trust and rapport.
• Report on relevant sales data including calls, emails, etc.
• Leverage tools like phone, email, virtual meetings, etc to connect with potential customers.
• Make use of LinkedIn Sales Navigator to build prospective leads lists.
• Meet KPIs for the Inside Sales role.
• Keep all customer and activity information live and up-to-date in Salesforce.

Inside Sales Representative – Account Manager

• Orchestrate end-to-end release management for Agribusiness products, including planning, coordination, execution, and post-release validation across web, mobile, and integrated platform services
• Partner closely with Product, Engineering, QA, DevOps, Support, and Go-To-Market teams to align releases with roadmap priorities and customer commitments while driving cross-functional collaboration
• Establish and maintain release calendars, facilitate release readiness reviews, and lead go/no-go checkpoints to ensure every release meets quality standards and stakeholder expectations
• Audit and standardize release gates across web, mobile, and platform services, creating a unified 'Definition of Ready' that accelerates delivery without compromising quality
• Develop and launch predictive release dashboards that move stakeholders from reactive status updates to proactive risk forecasting, enabling data-driven decision-making
• Refine and automate App Store and Play Store submission workflows to reduce friction and lead time between code completion and farmer-facing releases
• Produce clear, compelling release communications and maintain up-to-date release dashboards that provide transparency and confidence to internal stakeholders and leadership
• Compile API documentation and usability communications that ensure downstream teams are informed and prepared for upcoming releases
• Lead post-release retrospectives and establish a formal feedback loop between Support and Engineering, ensuring post-release learnings directly inform technical debt and quality priorities
• Identify release risks early, implement mitigation strategies, and maintain transparent communication with leadership on trade-offs and resolution plans
• Drive continuous improvement initiatives across delivery, quality, and operational maturity to strengthen cross-team alignment and release transparency

Senior Product Manager, Agribusiness Product Release

Proposal Manager

• Guide the end-to-end development of high-value, complex proposal responses
• Lead cross-functional teams to analyze procurement requirements, decode scoring rubrics, and deliver submissions
• Act as the primary bridge between Sales, Engineering, Product, Legal, and Finance
• Build strong, trust-based networks across the organization to facilitate rapid information gathering
• Provide a layer of analytical oversight by comparing current pursuit strategies against past performance
• Serve as the central authority during the evaluation process, addressing customer needs and gaps in solutions
• Accountable for developmental and structural editing to ensure a cohesive document
• Proactively identify and implement enhancements to the proposal management toolkit

Senior Proposal Manager, Enterprise & Public Sector

Community Manager

• Develop and execute localized marketing strategies and GTM campaigns to maximize market penetration in communities
• Ensure unification and prioritization of all products (wireline and wireless)
• Plan and execute integrated marketing strategies
• Coordinate 360 approach with all stakeholders
• Lead market selection and local activation
• Organize and manage localized events
• Create and execute localized partnerships in 360 approach
• Develop social mission and omnichannel strategies
• Manage communications and influencer strategies
• Create and execute community activation plans
• Develop local social media strategies
• Execute network delivery go-to-market strategy
• Ensure cross-departmental links (government relations, etc.)
• Lead cross-departmental initiatives to drive acquisition
• Develop end-to-end integrated customer journey for communities
• Manage pre and post-acquisition customer journey
• Optimize customer experience in communities

Senior Market Manager – Planning, Community Performance

• Manage implementation phase of projects and system releases, including: Identifying and assessing testing requirements
• Coordinating testing efforts across cross-functional teams including QA, BT, Finance and Inventory
• Developing test cases and conducting User Acceptance Testing of all impacted systems
• Working with the Operations and Communications teams to develop communication and documentation for the field re: system changes or outages
• Managing the production release schedule and mapping out the timelines
• Working in conjunction with other cross-functional groups (i.e. CE, PD, and Pricing) on product, service and project launches and managing ongoing communication
• Identifying and communicating appropriate information to all stakeholders as required
• Providing project support to other members of the Project Office
• Supporting the TELUS Retail Limited Business Continuity program issues and incident management
• Engaging channel operational support groups to evaluate effectiveness of launch initiatives through call shadowing, field visits, and team meetings
• Participating in providing feedback to generate solutions with functional channel teams including training, support documentation, process redesigns