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Senior Business Analyst
TELUSSenior Business Analyst leading complex projects in Smart Security Alarm Monitoring Operations across Canada. Bridging frontline operations and technical development to enhance operational excellence.
About the role
Key responsibilities & impact- Analyze complex current-state workflows to eliminate operational bottlenecks
- Translate complex data, ROI analyses, and transformation strategies into clear dashboards and high-impact presentations
- Manage expectations, defuse stakeholder escalations, and ensure that project milestones are shared across the team
- Coach, train, and peer-review a small team of analysts
- Take full ownership of low-to-medium scale projects
- Support occasional after-hours business emergencies
Requirements
What you’ll need- 5 to 10 years of professional experience in business analysis for operational improvement
- Advanced knowledge of English
- Professional certifications such as IIBA (CBAP), PMI-PBA, or Lean Six Sigma are great to have
- Hands-on familiarity with TELUS enterprise systems and processes is a plus
- University degree in Business, Computer Science, Communications, Project Management, or a related field (equivalent professional experience is warmly welcomed)
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Generous company matched pension and share purchase programs
- Career growth and learning & development opportunities to develop your skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisoperational improvementdata analysisROI analysisproject management
Soft Skills
stakeholder managementcoachingtrainingcommunicationproblem-solving
Certifications
IIBA (CBAP)PMI-PBALean Six Sigma