TELUS

Program Manager

• You will lead intake management and ticket arbitration for the business
• You will lead the strategic planning and roadmaps for Insights Packages and Packets
• You will support our third-party data vendor partnerships
• You will support high-level ELT (Executive Leadership Team) asks and special projects
• You will provide critical support to our team's Consumer Insight Governance portfolio

Senior Program Manager, Strategic Operations

Account Manager

• Join us in providing TELUS Business Solutions to medium and large-sized organizations.
• Take on a challenging and consultative role that offers a balance of autonomy and collaboration.
• Your primary objective is to enhance TELUS' presence in the Commercial market by delivering innovative technology solutions that align with the client's core business objectives.
• Focus on addressing and exploring a wide range of services, including MPLS, business internet, security, SaaS & IaaS, unified cloud communication, mobility, and IoT (Internet of Things).
• Prepare professional proposals targeted to the key decision makers that clearly communicate TELUS’ first in-class solutions and value proposition to the customers' business problem.
• Negotiate contracts, initiating orders and pursuing new business with grit, energy, and determination.

Account Manager – Commercial Mid-Market

IT Support

• Resolve client inquiries by phone, email support or ticketing system with the ability to handle sensitive escalated issues
• Understand business requirements, build test cases and test software changes
• Troubleshoot problems by researching, analyzing and identifying symptoms and cause
• Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
• Comply with the best practices available including standards of confidentiality and peer review
• Coach and mentor junior staff within the team
• Participate in special projects as well as new implementations, according to the needs of the department
• Recognize business process inefficiencies and recommend improvements
• Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team's knowledge base
• Occasionally required to work outside regular business hours to perform business systems testing

Benefit Administrator

Business Analyst

• Translate business requirements into detailed specifications and participate in high-level design and estimation processes
• Design software solutions aligned with solution architecture and technical roadmap
• Work closely with the development team to define functional specifications and required system modifications (including non-functional requirements)
• Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution
• Design intuitive solutions that add value for users
• Break down development elements into small, user-beneficial increments
• Collaborate with the software product owner (SPO) and key partners in a matrix structure
• Produce documentation for the user community (release notes, guides)
• Document designs within allocated timeframes
• Work with developers and quality assurance to ensure complete understanding of design and alignment of development initiatives
• Support delivery teams (development and QA) to ensure quality deliverables
• Manage and mentor a team of business analysts, fostering their professional development, engagement, and retention
• Stabilize the team in transition and establish a culture of collaboration and excellence
• Navigate matrix structures and cross-functional partnerships to ensure alignment and collective success

Senior Bilingual Business Analyst – Practice Lead

Administration

• Calculate various benefits in accordance with applicable plan rules and legislation
• Analyze and interpret pension plan provisions and applicable legislation
• Assist in producing and verifying annual statements
• Participate in the analysis and validation of annual and/or periodic data
• Support the team in delivering various mandates and special projects
• Enhance client satisfaction by listening to their needs and responding to their inquiries

Retirement Plan Administration Analyst

Artificial Intelligence

• Support strategy, planning, and governance for Director+ audiences, including leadership offsite planning, enterprise-wide strategy definition, and the management of team-wide operating forums
• Lead special programs from inception through commercialization, including competitive scans, business casing, and strategic framework definition
• Design and implement 'agentic-first' documentation and AI-assisted tooling to automate workflows and optimize team efficiency
• Establish and maintain robust governance structures for high-priority initiatives, ensuring alignment with broader business objectives
• Conduct deep-dive competitive scans and market trend analysis to define product strategies, go-to-market approach, and competitive positioning
• Inter-operate between technical product & engineering teams and strategists to translate business strategy into tangible business outcomes and value
• Leverage business acumen to translate financial performance and ROI trade-offs into compelling narratives, ensuring the value of new initiatives and investments is clearly understood by leadership
• Act as a systems thinker to maximize value delivery across strategic planning, strategic initiatives, and organizational evolution.

Strategy Manager – Digital Solutions, AI Products

Analyst

• Drive claims processing excellence by managing the end-to-end lifecycle of trade claims, ensuring accurate data capture, contract alignment, and timely processing within TPM systems.
• Interpret and validate claim documentation across multiple formats, ensuring all key data points (invoice details, product information, dates, and financials) are accurately recorded and supported by appropriate backup.
• Utilise advanced Excel and analytical skills to review claim data, identify discrepancies, and ensure high levels of accuracy across multiple client accounts.
• Manage multi-client workloads by prioritising processing timelines, supporting VIP accounts, and maintaining consistent service levels across all assigned manufacturers.
• Collaborate with account managers and cross-functional teams to resolve queries, support claim validation, and ensure alignment with client-specific processes and contractual requirements.
• Maintain quality control standards through daily review of pending claims, resolving duplicates, monitoring claim statuses, and ensuring accurate system updates.
• Support operational efficiency by managing inbox workflows, maintaining organised documentation, and contributing to structured processing protocols.
• Contribute to continuous improvement by identifying process gaps, supporting documentation updates, and assisting with onboarding and validation of new team members’ work.
• Provide broader team support through cross-account coverage, assisting with new implementations, and responding to TPM-related queries as experience grows.

Trade Analyst – Claims

Business Development Rep

• Drive sales funnel by sourcing and qualifying customer opportunities
• Work with Marketing and Sales to identify industry-specific lists of potential customers to pursue
• Present, promote, and sell TELUS Consumer Goods services to prospective customers
• Build relationships with potential customers and quickly establish trust and rapport
• Report on relevant sales data including calls, emails, etc
• Leverage tools like phone, email, virtual meetings, etc to connect with potential customers
• Make use of LinkedIn Sales Navigator to build prospective leads lists
• Meet KPIs for the Inside Sales role
• Keep all customer and activity information live and up-to-date in Salesforce

Business Development Executive, Early Career – European Language Required

Consultant

• Client Relationship management: Build and maintain excellent relations with client contacts
• Ensure the team provides top-quality services to clients
• Provide relevant information to clients on administrative issues and legislative requirements
• Coordinate DB Admin related services including web tools and call centre services
• Understand the client's perspective and priorities, and collaborate to resolve administrative issues
• Participate in governance initiatives including service review meetings and reporting
• Facilitate communication between clients and our team
• Identify and develop new business opportunities with existing clients
• Manage Service Agreements by ensuring regular reviews and timely preparation of fee adjustments and renewals
• Subject Matter Expertise: Review work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislation
• Oversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metrics
• Lead internal initiatives that enhance our service delivery
• Project management: Plan and manage deliverables across multiple client teams
• Ensure appropriate resources are assigned to client responsibilities
• Lead special projects as required
• Collaborate with resources in other departments
• Talent management and Coaching: Function as a team leader, overseeing work of other team members
• Conduct annual performance reviews and provide constructive feedback on a regular basis
• Act as a mentor, supporting the growth and development of other team members
• Collaborate on employee engagement initiatives
• Assist with recruiting efforts
• Conduct training sessions

Senior Retirement Consultant

Human Resources

• Lead by example as a culture ambassador, partnering with business leaders and internal groups to drive change and proactively manage impacts to team members
• Provide day-to-day coaching and guidance across performance improvement, ER issues, conflict resolution, compensation, payroll, engagement, development, and career development
• Support high-impact annual P&C programs including performance management, compensation planning, engagement initiatives, and succession planning
• Collaborate with technical teams, vendors, and internal stakeholders to scope, implement, and drive consistent adoption of P&C programs across the organization
• Liaise with Centres of Expertise to foster ONE team culture and drive the evolution of our P&C business and governance
• Support and participate in large-scale people projects with the Manager of P&C, including integration of acquired businesses across the APAC region
• Help transform HR analytics into powerful business insights and provide the Manager of P&C with compelling, data-driven recommendations

HR Business Partner

Counselor

• Fournir du counselling par téléphone ou vidéo • Offrir du counselling de courte durée à une clientèle variée • Assurer un suivi administratif des dossiers en utilisant les modèles cliniques fournis

Conseiller PAE, virtuel

Account Executive

• Develop and execute a targeted business development strategy for TELUS Health’s Absence & Disability Management solutions
• Drive lead generation and net-new opportunity creation within the U.S. small to mid-market segment
• Own and manage the full sales cycle, including RFIs and RFPs, with support from internal subject matter experts
• Build and maintain strong relationships with prospective clients and strategic partners
• Identify and capitalize on up-sell and cross-sell opportunities across TELUS Health’s broader portfolio
• Strategically manage pipeline growth while prioritizing high-impact opportunities
• Collaborate with internal teams to support integrated, multi-line-of-business client strategies
• Represent TELUS Health at national sales initiatives, industry events, and client engagements

Account Executive, Absence & Disability Management

• Build and run the governance and program infrastructure that gives TELUS Health a clear, connected view of its portfolio
• Design and run the Product Council as a governance and alignment forum
• Set agendas, coordinate inputs, document decisions, and track actions
• Ensure consistent, structured updates from all product teams
• Maintain clarity on decision rights, ownership, and escalation paths
• Create and maintain enterprise‑level portfolio visibility
• Coordinate structured product reviews with Product Experts
• Maintain the cross‑portfolio launch and release calendar
• Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions

Portfolio Program Manager

Growth Marketing

• Help develop and maintain the enterprise Organic Growth Strategy, aligned to TELUS Health global portfolio
• Identify, frame, and prioritise cross‑sell and upsell opportunities by: Analyzing how products work together across customer segments
• Highlighting expansion pathways across the portfolio
• Clearly articulating where growth can be accelerated through portfolio connection
• Feeding prioritised opportunities into Product Council and Marketing Council forums
• Translate insight into strategic action: Interpret customer, product, and market intelligence
• Create a consistent “Insight → Strategy → Priority” narrative
• Ensure insights drive decisions, not just reporting
• Produce and own the Monthly Insight Pack, ensuring it: Highlights performance, trends, risks, and opportunities
• Clearly connects insight to recommended strategic actions
• Supports leadership, Product Council, and Marketing Council decision‑making
• Support portfolio positioning and messaging alignment by: Partnering with Marketing and Product on value propositions
• Ensuring portfolio narratives reinforce organic growth priorities
• Helping position TELUS Health as an integrated portfolio rather than siloed products
• Enable governance and prioritisation forums, including: Product Council (growth lens, opportunity framing)
• Marketing Council (priority focus, opportunity sizing, narrative consistency)

Organic Growth Strategy Manager

• Process and evaluate draft and court-executed domestic relations orders (DROs) to ensure compliance with ERISA, Internal Revenue Code, and client plan requirements for 401(k), Profit Sharing, Defined Benefit Pension Plans, and other retirement plans
• Respond to correspondence and legal documents from plan participants, former spouses, attorneys, and QDRO specialists with customized or system-generated letters
• Perform complex earnings and loss calculations on retirement plans for segregation of spousal awards
• Provide expert customer service support to plan participants, dependents, retirees, attorneys, and child support agencies regarding benefit program requirements and provisions
• Maintain current knowledge of IRS and DOL requirements related to domestic relations matters and plan guidelines
• Verify proper authorization forms are on file before releasing benefit-related information
• Establish and maintain accurate database records, monitor system-generated reports and ticklers, and ensure all correspondence and actions are properly documented
• Maintain confidentiality and ensure plan information is not released inappropriately; handle sensitive calls professionally while maintaining neutrality
• Interface daily with client contacts and third-party administrators to gather participant information, place account restrictions, and communicate qualified court order terms
• Discuss and confirm plan provisions and policy information for escalated cases
• Consistently meet all departmental productivity and accuracy standards
• Support special projects and duties essential to department operations