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Senior QA Analyst, Support Business Analyst
TELUSSr QA Analyst managing quality assurance and ongoing support for SaaS solutions at TELUS Health. Collaborating with cross-functional teams to deliver service excellence to large public sector clients.
About the role
Key responsibilities & impact- Execute testing strategies, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution
- Develop comprehensive test scenarios, mentor junior QA resources, and serve as a reliable point of contact for quality-related decisions
- Continue to support the integrated administration solution delivered at go live as you transition to our Ongoing Services team in a client-facing role responsible to support our enterprise SaaS solutions
- Work closely with our client leads to proactively ensure we deliver quality service and optimal solutions to support our client’s business operations needs
Requirements
What you’ll need- A degree in administration, computer science, actuarial mathematics, business analysis, or a related field
- 5+ years of experience in software quality assurance including 2 years in a senior role
- Ability to understand client needs and requirements from a quality assurance, testing, and ongoing services perspective, ensuring solutions align with external customer expectations.
- Ability to balance multiple priorities while maintaining strong collaborative relationships with stakeholders, developers, and business teams.
- Excellent communication skills in English (oral and written) with external clients and internal team members at all levels
- Proficiency in current computer technologies
- Experience in using Excel and the Microsoft Office suite
Benefits
Comp & perks- 100% work from home arrangement with travel requirements for essential meetings in the USA
- Long-term work with cutting-edge technology solutions and extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
- Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
- Comprehensive customizable benefits package to suit your unique needs and lifestyle
- Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
- Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software Quality AssuranceTest Scenario DevelopmentQuality Assurance TestingOngoing Services SupportClient Needs Analysis
Soft Skills
Excellent Communication SkillsCollaborationStakeholder ManagementPrioritization