L4 Product – Fibre Product Specialist

TELUS

L4 Product Manager at TELUS responsible for owning the professional installation journey and driving profitability for broadband services. Collaborating with teams to define product strategy and improve customer experience.

Posted 7/3/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$86,000 - CA$160,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Journey: Define and execute the product strategy for the professional installation experience—from initial activation through ongoing service and support.
Identify opportunities to improve activation speed, customer experience, and operational efficiency
Lead initiatives that improve business metrics including customer acquisition, customer lifetime value, churn reduction, and operational margin.
Partner with teams across the organization to identify and execute on growth and profitability opportunities
Make deliberate product decisions about bundling, features, pricing, and support that differentiate the service and drive customer value and loyalty
Work with operations, marketing, systems, and hardware teams to align on requirements and execute initiatives.
Use customer insights, operational data, and market intelligence to inform strategy and priorities. Measure the impact of initiatives and iterate based on results

Requirements

What you’ll need

5+ years of product management experience, with demonstrated success leading complex product strategies
Experience in a technology, telecommunications, or consumer-focused industry
Post-secondary degree in Business Administration, Engineering, Economics, or a related field
Proven ability to define and execute product strategy that drives revenue and/or margin impact
Strong analytical and data-driven mindset—comfortable translating complex data into strategic insights
Experience working cross-functionally and influencing teams without direct authority
Deep understanding of customer needs and ability to translate insights into product decisions

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product StrategyOperational EfficiencyCustomer AcquisitionChurn ReductionRevenue Impact AnalysisMarket IntelligenceBusiness Metrics ImprovementFeature DevelopmentPricing StrategyBundling Strategy

Soft Skills

Analytical MindsetInfluencing Without AuthorityCustomer-Centric ApproachStrategic ThinkingCollaboration

Certifications

Post-Secondary Degree in Business AdministrationPost-Secondary Degree in EngineeringPost-Secondary Degree in Economics