Disability Assistant

TELUS

Disability Assistant managing absence claims for employees at TELUS Health. Supporting a growing team dedicated to high-quality standards in a fast-paced environment.

Posted 7/2/2026full-timeGrand Rapids • Florida, Massachusetts, Missouri, Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer incoming calls from claimants and employees to assist with leave of absence applications, short-term disability reporting, and claim status inquiries.
Work in a fast-paced environment where you'll juggle multiple tasks—answering calls, processing documents, and updating case notes—while maintaining accuracy and meeting tight timeframes.
Process incoming documents and reviews FMLA and STD documents received to determine if all necessary information has been provided to proceed with claim assignment/processing.
Inform claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence, and/or claims system when inquiry is received.
Update claim notes with appropriate claim and certification information.
Assist Case Managers and Nurse Consultants as needed.
Follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in training/meetings.
Other projects and tasks as assigned.

Requirements

What you’ll need

2+ years of customer-facing experience (call center, retail, or similar fast-paced customer service roles where you've managed multiple tasks and interacted with diverse customers).
High School Diploma.
Strong interpersonal and helping skills along with assessment and problem-solving skills.
Excellent computer skills and the ability to work primarily online in a paperless environment.
Reliable high-speed internet connection and a quiet home workspace. You'll need to pass an internet speed test as part of our onboarding process.
2+ years experience in Human Resources, Disability management, and/or FMLA administration (Nice to Haves).
Familiarity with absence management systems (Nice to Haves).
Associate's Degree (Nice to Haves).

Benefits

Comp & perks

Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period.
Our absence management program helps employers strategically manage those absences—focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees and employers.
Join a tight-knit team of dedicated professionals who manage absence claims for thousands of employees.
Our team has deep expertise and we pride ourselves on open, honest communication and supporting each other through a fast-paced environment.
You'll be supporting our expanding US line of business, where we're building a growing team committed to high quality standards.
By processing claims quickly and accurately, you'll help employees navigate a difficult time—when they're managing health issues or family needs.
Your work directly reduces their stress and gets them the support they need faster.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Document ProcessingCase Note UpdatingClaims ProcessingAssessment SkillsComputer Skills

Soft Skills

Interpersonal SkillsHelping Skills

Certifications

High School DiplomaAssociate's Degree