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Bilingual Client Service Manager II – Pharmacy Solutions
TELUSClient Service Manager II enhancing pharmacy operations and supporting pharmacy clients at TELUS Health. Collaborating with internal teams and delivering innovative pharmacy solutions for better patient care.
About the role
Key responsibilities & impact- Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
- Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
- Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
- Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
- Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
- Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
- Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results
Requirements
What you’ll need- Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
- Strong understanding of Kroll and other pharmacy management systems required
- Specialty Pharmacy Experience
- Exceptional communication and relationship-building skills
- Strategic problem-solving abilities and a customer-first mindset
- Ability to thrive in a fast-paced, collaborative environment
- Passion for improving pharmacy operations and patient care through technology
- Excellent oral and written communication skills in French and English
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Pharmacy TechnologyRegulatory ComplianceOperational OptimizationData AnalysisSolution Development
Soft Skills
Exceptional CommunicationRelationship BuildingStrategic Problem-SolvingCollaborationCustomer Service Excellence