Tekmetric

Manager

• Develop and implement a scalable ABM strategy that aligns with company growth objectives and supports our upmarket expansion.
• Partner closely with sales leadership, demand generation, and revenue operations to ensure alignment on target accounts, messaging, and shared goals.
• Build a tiered ABM framework that differentiates 1:1, 1:few, and 1:many account programs, driving engagement and pipeline contribution at scale.
• Plan, launch, and optimize multi-channel ABM campaigns across digital, email, events, direct mail, and personalized content experiences to influence buying committees within target accounts.
• Develop and manage account insights, leveraging firmographic, technographic, and intent data to inform segmentation, personalization, and outreach strategies.
• Create and operationalize ABM playbooks, processes, and best practices to ensure consistency, scalability, and repeatable success across regions and sales teams.
• Measure and report on ABM program performance using key metrics such as account engagement, influenced pipeline, opportunity creation, and closed-won revenue.
• Foster a culture of experimentation—testing new channels, tactics, and technologies to continuously improve ABM effectiveness and efficiency.
• Coordinate the planning, execution, and follow-up activities for webinars, including speaker coordination, technical setup, social media promotion, and post-event analysis.
• Coordinate the planning and execution of tradeshow activations, collaborating closely with the events team to maximize event impact and drive demand generation initiatives.
• Collaborate with Product Marketing to develop account-relevant value propositions, messaging frameworks, and content tailored to key personas within target accounts.
• Partner with Revenue Operations to refine account scoring, attribution, and reporting to ensure accurate visibility into ABM performance and ROI.
• Serve as a strategic advisor to sales teams, providing insights, tools, and enablement to accelerate deal velocity and expand relationships within key accounts.
• Utilize data insights to optimize campaigns, improve ROI, and make data-driven decisions. Report on campaign performance to stakeholders regularly.

Senior ABM Manager

Recruitment

• Proactively source and engage passive technical candidates using platforms like LinkedIn Recruiter and Gem.
• Build and maintain pipelines of top engineering talent to support both current and future hiring needs.
• Leverage creative and data-informed sourcing strategies to proactively uncover and engage a diverse pool of top-tier talent.
• Embrace a mindset of continuous iteration, regularly evaluating and refining recruitment processes to improve efficiency, effectiveness, and candidate experience.
• Own the end-to-end recruiting process for various roles
• Act as a strategic partner to Hiring Managers by driving kickoff and calibration meetings to define role requirements, align on candidate expectations, and architect effective interview strategies laying the foundation for successful hiring.
• Navigate evolving hiring needs and shifting candidate profiles by working closely with hiring teams to adapt recruiting strategies in real time.
• Communicate our mission, values, and growth story to inspire and attract top talent.
• Ensure a high-quality candidate experience with timely updates, transparent feedback, and thoughtful communication.
• Track pipeline activity and maintain accurate records in our ATS (Greenhouse experience strongly preferred).

Talent Acquisition Manager

Product Operations

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities.
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs.
• Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.).
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles.
• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights.
• Train stakeholders on how to interpret and leverage product data to make better decisions.
• Standardize reporting practices across product teams, ensuring consistency and clarity.
• Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals.
• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product.
• Ensure data accuracy, completeness, and consistency to support strategic product decisions.
• Build and maintain core product metrics, dashboards, and self-service data models.

Senior Product Operations Manager

Product Manager

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.
• Become an expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users.
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help CPAs do their jobs better and faster.
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process.
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability.
• Measure Business Impact: Build products with business outcomes in mind then measure if those outcomes showed up.
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps.
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.

Senior Product Manager

Accounts Receivable

• Preparing and analyzing complex business line reporting with data accuracy monthly
• Owning, tracking API and Mid-market billing and agreements
• Supporting various parts of month-end close processes
• Supporting the implementation of new ERP system and rigorous system testing when needed
• Review sales tax monthly for JE (Journal Entry) and filling
• Helping support the year-end financial audit process with external auditors by helping prepare schedules and pulling supporting documents.
• Creating ad-hoc reports for various business needs
• Working on other projects and tasks as assigned by management

Accounts Receivable Specialist

Customer Success Manager

• Support a shared book of SMB customers through a mix of digital engagement, proactive campaigns, and targeted 1:1 outreach during key points in the customer journey.
• Partner cross functionally with Onboarding, Support, Product, Sales, and Marketing to ensure a seamless customer journey.
• Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization.
• Leverage data and automation to identify customers who need engagement.
• Lead outreach calls, webinars, and group trainings to help customers use Tekmetric more effectively and achieve their business goals.
• Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly.
• Ability to identify and effectively communicate trends impacting the assigned book of business
• Represent the voice of your customers in driving product development based on customer issues, requests and feedback
• Act as the voice of the customer for the SMB segment to ensure we continue to deliver the value our customers expect.

Customer Success Manager, SMB

• Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor.
• Drive customer results through proactive engagement and success planning
• Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey.
• Travel to our Multi-Shop Organization (MSO) customers, as needed.
• Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization.
• Proactively identify and mitigate churn, seeking assistance internally as needed.
• Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers.
• Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly.
• Ability to identify and effectively communicate trends impacting the assigned book of business
• Represent the voice of your customers in driving product development based on customer issues, requests and feedback
• Lead training and enablement sessions with customer champions to increase adoption of new features and products.

Customer Success Manager – Mid-Market

Account Executive

• Own the full sales cycle — from discovery, product presentation, and value proposition through to negotiation and deal closure.
• Identify and influence key decision-makers at multiple levels within prospective customer organizations.
• Understand customer pain points and market trends, crafting personalized and creative outreach to engage and convert prospects.
• Collaborate cross-functionally with Product, Marketing, Onboarding and Customer Success to align on customer feedback and growth opportunities.
• Provide insights and feedback to the Product and Operations teams to improve our sales motion, positioning, and overall customer experience.
• Partner with Onboarding and Trainings Teams to ensure a smooth transition post-sale, helping new customers quickly realize value from the platform.
• Represent Tekmetric at industry events, trade shows, and community gatherings to expand your network and build lasting relationships.

Account Executive, Bilingual Spanish Required

• Lead and guide group learning sessions, transferring knowledge and skills to participants
• Encourage participant engagement and discussion, managing group dynamics and promoting collaboration
• Adapt content delivery to meet participant needs.
• Assess learning outcomes, provide feedback and reinforcement
• Travel to in-person trainings for customers
• Build out trade show sessions and expectations
• Travel to trade shows to help educate and train best practices
• Collaborate cross-functionally to gather customer insights and identify opportunities for proactive support.
• Host webinars
• Build out long term needs for structure at in person trainings
• Ability to travel 25% of the time

Customer Training Manager, Instructor

• Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
• Support hiring efforts by sourcing top talent, reviewing resumes, scheduling interviews, and coordinating hiring activities.
• Review high-volume candidate resumes and identify qualified talent for open roles.
• Assist recruiters with proactive sourcing for selected positions using tools such as LinkedIn Recruiter.
• Maintain accurate records of pipelines, outreach, and sourcing activities.
• Schedule and coordinate interviews, including complex panel schedules.
• Manage job requisitions in Greenhouse and post job opportunities on internal and external platforms.
• Assist with building interview stages and scorecards for each role.
• Send, track, and collect new hire and candidate feedback surveys and coordinate new hire swag and welcome kits.
• Order business cards and manage other new hire essentials, onboarding records, and travel logistics for new hires attending training at corporate office.

Talent Acquisition Specialist

Accountant

• Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
• In Tekmetric’s high-growth organization, the Senior Accountant (General Ledger Accountant) role will provide vital support in multi-entity accounting and reporting.
• Work hand-in-hand with the Accounting team and Leadership to perform complex accounting work through month and quarter-end close processes, assist in delivery of consolidated entity reporting, and maintain the integrity of the general ledger.
• Ensure compliance with GAAP and SaaS accounting standards, particularly in a multi-entity environment, by applying proper accounting policies and principles.
• Develop a deep understanding of the company’s business operations and their impact on month-end accounting processes, collaborating with cross-functional teams to ensure accurate accruals and financial reporting.
• Lead and support the month-end close process, ensuring timely, accurate, and efficient financial reporting.
• Reconcile complex accounts, including intercompany transactions and subsidiary ledgers, while maintaining a strong grasp of accrual accounting and its financial impact.
• Manage multi-entity reporting, including consolidations and eliminations, ensuring accuracy across all entities.
• Partner with FP&A to ensure alignment between financial statements and forecasts, providing flux analysis and insightful financial narratives that explain business trends and variances.
• Support and drive process improvements to enhance financial operations, automation, and efficiency as the company scales.
• Contribute to special projects, including M&A activity, financial research, decision support, and ad hoc strategic initiatives.
• Support external audits by preparing and providing required documentation, reconciliations, and analysis.

Senior Accountant, General Ledger

Operations

• Oversee daily operations for the Payments Support, Credit, and Risk teams, ensuring merchant inquiries and issues are resolved promptly and professionally.
• Serve as a primary point of escalation for complex operational issues related to Tekmetric Payments, providing timely and effective resolutions.
• Monitor phone and ticket queues, stepping in to assist with merchant interactions as needed to maintain service levels.
• Track and report on KPIs related to team performance and merchant satisfaction.
• Ensure the team has access to the tools, resources, and information needed to perform at their best.
• Investigate and resolve payment-related issues, identify root causes, and collaborate with internal teams and external partners on long-term solutions.
• Review and approve payment arrangements for past-due balances, merchant compensation requests, and account adjustments.
• Collaborate with Risk and Credit Analysts to detect and respond to suspicious activity, mitigating potential fraud and compliance risks.
• Educate customer-facing teams on policies, operational guidelines, and compliance requirements for accepting payments.
• Identify opportunities to enhance the merchant experience, streamline workflows, and increase automation.
• Monitor merchant interactions for quality assurance and coach team members to improve service delivery.
• Partner with management to align operational practices with broader business objectives.
• Lead or coordinate training sessions to develop team capabilities and close skill gaps.
• Foster a culture of accountability, innovation, and continuous improvement within the Payments Operations team.
• Work closely with Payments Sales, Customer Support, Onboarding, and Customer Success teams to deliver a cohesive and merchant-centric payments experience.
• Act as a liaison between operations and other departments to ensure a smooth merchant onboarding and support process.