Tekmetric

Data Engineer

• Build scalable data pipelines using Python, Spark and Airflow to move data from different applications into our data lake.
• Collaborate and influence the long term technology strategy and innovations roadmaps across data engineering areas.
• Provide technical leadership, mentorship and growth to junior team members as we scale
• Collaborate closely with engineering and product to elevate data generation approaches
• Manage the end-to-end life cycle on the development of new features and pipelines
• Ideate and contribute to shared data engineering tooling and standards.
• Define and promote data engineering best practices across the company.

Senior Data Engineer

Content Manager

• Own Tekmetric’s content strategy (and actually execute it). Build an editorial roadmap that ladders to business priorities (category leadership, awareness/share of voice, and organic discovery), then ship content consistently, without an in-house content team behind you.
• Build a content operating system that reduces “content by committee.” Create clear intake + briefing processes, lightweight approvals, editorial standards, and a repeatable workflow that helps SMEs contribute without slowing everything down.
• Develop and protect a cohesive Tekmetric voice. Create (and enforce) voice/tone and writing guidelines, while being the quality bar across content touchpoints.
• Create content for a non-traditional B2B audience. Produce practical, snackable, high-utility formats that meet auto repair shop operators where they are (think: short articles, checklists, scripts, swipeable guides, “how-to” playbooks that are genuinely quick, toolkits, customer-facing templates, short-form video concepts, and punchy email/social copy—vs. long white papers).
• Drive “share of search” and “share of answer.” Partner closely with the SEO/website owner to:
• identify the questions shop owners/advisors/technicians actually ask
• build content that answers them better than anyone
• structure and refresh content so it performs in both traditional search and AI-assisted discovery
• Use AI as a leverage layer (not a substitute for taste): apply a “synthesize → structure → polish” workflow to turn messy raw inputs (SME interviews, call notes, transcripts, event debriefs, product docs, customer stories, competitive research) into clear briefs, outlines, and content toolkits, while ensuring every final narrative, headline, and POV is driven by human editorial judgment, brand voice, and audience truth.
• Support share of voice through smart POV + story packaging. Work with Brand/PR to translate key narratives into content that increases visibility and “talkability,” helping Tekmetric earn mindshare in the market.
• Source and craft SME speaker submissions for events/trade shows. Identify strong internal SMEs, interview them, draft session titles/abstracts, manage submission calendars, and package speakers in a way that gets accepted.
• Turn customer outcomes into content people trust. Partner with Customer Advocacy to translate stories into assets (case studies, quotes, “what changed” narratives, talk tracks, and content that helps shops see themselves in the story).
• Make distribution real (not an afterthought). Collaborate with Social + Design to plan distribution up front and repurpose content into channel-native formats (social series, email snippets, event talk tracks, landing page modules).
• Measure what matters and iterate fast. Define success metrics with your partners (organic visibility, engagement, rankings, content-assisted pipeline signals where available, share of voice inputs), then run a steady improvement loop.

Onboarding Specialist

• Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations.
• Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives.
• Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance.
• Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process.
• Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently.
• Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations.
• Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements.
• Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues.
• Customer Success Support: Work closely with the Customer Success team to ensure a smooth transition from onboarding to ongoing customer support.

Customer Onboarding Manager – Mid Market

Marketing

• Own the full digital acquisition motion across paid media, organic search, AI-driven search visibility, and website as a primary revenue engine.
• Scale high-volume inbound pipeline and drive predictable revenue growth.
• Manage paid media end-to-end and turn search (SEO + AI search) into a powerhouse growth channel.
• Build Tekmetric.com as a revenue-driving product, ensuring clarity and discoverability.
• Execute a search-forward growth roadmap and optimize website for AI-driven search environments.
• Build dashboards and forecasting models to predict performance metrics.
• Monitor performance daily and collaborate with cross-functional teams to improve strategies.
• Manage and mentor a small team across performance marketing and web.

Director, Inbound Marketing

Sales Development Rep

• Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
• Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
• Book attended demos with Payments Specialists and ensure clear, accurate handoffs
• Maintain clean and detailed records in Salesforce for every account touch
• Support the customer journey by following structured outreach, reminders, and follow ups
• Provide insights from conversations to improve targeting, messaging, and activation workflows
• Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
• Ensure every customer receives a positive and consistent Tekmetric experience
• Assist with onboarding coordination for shops that self sign up for integrated payments

Sales Development Representative, Payments

Account Executive

• As a Payments Account Executive, you will be responsible for driving revenue growth by selling Tekmerchant’s integrated payment solutions to new and existing customers.
• You will act as a trusted advisor, working closely with automotive repair shops to optimize their payment processing and enhance their overall business operations.
• You will be accountable for key performance metrics, including revenue targets, close rates, pipeline management, and customer retention.
• You will leverage your expertise in integrated payments to effectively communicate value, overcome objections, and drive the adoption of our payment solutions.
• Manage the full sales cycle, from prospecting to closing, focusing on exceeding revenue and quota goals.
• Maintain a strong, healthy pipeline of opportunities, ensuring consistent deal flow.
• Meet or exceed monthly, quarterly, and annual sales goals.
• Effectively negotiate pricing and contract terms to maximize profitability.
• Engage inbound and outbound leads, identifying key decision-makers and business needs.
• Educate prospects on the benefits of Tekmetric Payments’ solutions, conducting product demos and presentations.
• Proactively manage accounts post-sale, ensuring high customer satisfaction and identifying expansion opportunities.
• Work closely with internal teams (Customer Success, Onboarding, Product, and Marketing) to ensure seamless implementation and ongoing support.
• Stay informed on industry trends, pricing models, and the competitive landscape within payments and SaaS.
• Analyze customer processing statements to present savings and efficiency gains.
• Attend and represent Tekmerchant annually at 5-10 industry events, networking and prospecting for new business.

Payment Account Executive

Manager

• Develop and implement a scalable ABM strategy that aligns with company growth objectives and supports our upmarket expansion.
• Partner closely with sales leadership, demand generation, and revenue operations to ensure alignment on target accounts, messaging, and shared goals.
• Build a tiered ABM framework that differentiates 1:1, 1:few, and 1:many account programs, driving engagement and pipeline contribution at scale.
• Plan, launch, and optimize multi-channel ABM campaigns across digital, email, events, direct mail, and personalized content experiences to influence buying committees within target accounts.
• Develop and manage account insights, leveraging firmographic, technographic, and intent data to inform segmentation, personalization, and outreach strategies.
• Create and operationalize ABM playbooks, processes, and best practices to ensure consistency, scalability, and repeatable success across regions and sales teams.
• Measure and report on ABM program performance using key metrics such as account engagement, influenced pipeline, opportunity creation, and closed-won revenue.
• Foster a culture of experimentation—testing new channels, tactics, and technologies to continuously improve ABM effectiveness and efficiency.
• Coordinate the planning, execution, and follow-up activities for webinars, including speaker coordination, technical setup, social media promotion, and post-event analysis.
• Coordinate the planning and execution of tradeshow activations, collaborating closely with the events team to maximize event impact and drive demand generation initiatives.
• Collaborate with Product Marketing to develop account-relevant value propositions, messaging frameworks, and content tailored to key personas within target accounts.
• Partner with Revenue Operations to refine account scoring, attribution, and reporting to ensure accurate visibility into ABM performance and ROI.
• Serve as a strategic advisor to sales teams, providing insights, tools, and enablement to accelerate deal velocity and expand relationships within key accounts.
• Utilize data insights to optimize campaigns, improve ROI, and make data-driven decisions. Report on campaign performance to stakeholders regularly.

Senior ABM Manager

Recruitment

• Proactively source and engage passive technical candidates using platforms like LinkedIn Recruiter and Gem.
• Build and maintain pipelines of top engineering talent to support both current and future hiring needs.
• Leverage creative and data-informed sourcing strategies to proactively uncover and engage a diverse pool of top-tier talent.
• Embrace a mindset of continuous iteration, regularly evaluating and refining recruitment processes to improve efficiency, effectiveness, and candidate experience.
• Own the end-to-end recruiting process for various roles
• Act as a strategic partner to Hiring Managers by driving kickoff and calibration meetings to define role requirements, align on candidate expectations, and architect effective interview strategies laying the foundation for successful hiring.
• Navigate evolving hiring needs and shifting candidate profiles by working closely with hiring teams to adapt recruiting strategies in real time.
• Communicate our mission, values, and growth story to inspire and attract top talent.
• Ensure a high-quality candidate experience with timely updates, transparent feedback, and thoughtful communication.
• Track pipeline activity and maintain accurate records in our ATS (Greenhouse experience strongly preferred).

Talent Acquisition Manager

Product Operations

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities.
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs.
• Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.).
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles.
• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights.
• Train stakeholders on how to interpret and leverage product data to make better decisions.
• Standardize reporting practices across product teams, ensuring consistency and clarity.
• Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals.
• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product.
• Ensure data accuracy, completeness, and consistency to support strategic product decisions.
• Build and maintain core product metrics, dashboards, and self-service data models.

Senior Product Operations Manager

Product Manager

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.
• Become an expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users.
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help CPAs do their jobs better and faster.
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process.
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability.
• Measure Business Impact: Build products with business outcomes in mind then measure if those outcomes showed up.
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps.
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.

Senior Product Manager

Accounts Receivable

• Preparing and analyzing complex business line reporting with data accuracy monthly
• Owning, tracking API and Mid-market billing and agreements
• Supporting various parts of month-end close processes
• Supporting the implementation of new ERP system and rigorous system testing when needed
• Review sales tax monthly for JE (Journal Entry) and filling
• Helping support the year-end financial audit process with external auditors by helping prepare schedules and pulling supporting documents.
• Creating ad-hoc reports for various business needs
• Working on other projects and tasks as assigned by management