Tekmetric

Account Manager

• Build and maintain the onboarding curriculum, content library, and product update cadence that keeps every partner informed and equipped to refer.
• Own the full partner lead tracking system, attribution reporting, and Salesforce coordination so every referral is logged, staged, and credited.
• Produce partner impact reports and dashboards that show each partner the revenue and outcomes their referrals generate.
• Design the closed-loop process that ensures every converted referral is acknowledged and every qualified lead is shared back.
• Build the national cadence architecture — digests, check-in guides, re-engagement sequences, and an AI prompt library — that any Partner Manager can deploy consistently.
• Own the QBR program end to end: templates, prep, structure, and follow-through.
• AI is a core part of how this role operates — not a future aspiration. You'll use AI tools actively from day one to draft enablement content, generate partner briefings from CRM data, personalize outreach at scale, and surface at-risk partner signals before they become problems.

Partner Enablement Manager

Business Operations

• Set and drive the enterprise systems strategy and multi-year roadmap across GTM, Finance, People, and Operations — directly tied to company priorities.
• Audit the current technology landscape, identify redundancy and gaps, and lead a disciplined effort to streamline, consolidate, and rationalize the stack.
• Own the architecture and integration of core business systems so data flows cleanly and teams stop working around their tools instead of with them.
• Identify and prioritize opportunities to embed AI into core business systems and workflows — evaluating tools for data privacy, security, and governance risk before they reach production.
• Establish governance for system selection, implementation, and spend — bringing rigor to how we evaluate, buy, and adopt technology.
• Partner with the CFO on technology investment decisions, total cost of ownership, vendor strategy, and contract negotiation.
• Build and lead a high-performing Business Systems team, including admins, analysts, and engineers as the function scales.
• Own data integrity, reporting infrastructure, and the foundations that make our analytics trustworthy across the business.
• Define and uphold standards for security, access, and compliance across all business applications.
• Translate the needs of business stakeholders into scalable system solutions — and push back when a process problem is masquerading as a tooling problem.

VP of Business Systems

Revenue Operations

• In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals.
• Your main objective will be to optimize Sales, Sales Development and Channel Partnership processes, driving efficiency through automation and technology, and ensuring data integrity across systems.
• You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes.
• Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals.
• Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value.
• Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements.
• Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions.
• Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
• Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement.
• Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy.
• Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization.
• Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.

Revenue Operations Manager

Product Manager

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
• Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
• Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.
• Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
• Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
• Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.
• Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
• Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
• Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.
• Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
• Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
• Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
• Translate insights into clear product bets, hypotheses, and strategic investments.
• Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
• Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
• Ensure entire organization has clear visibility into product priorities and progress.
• Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
• Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it.
• Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.

Senior Director of Product

• Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy
• Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact
• Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting
• Collaborate internally with key stakeholders including marketing, sales, product, and more
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models

Channel Partner Manager

Onboarding Specialist

• Design, build, and continuously improve structured onboarding programs tailored to each Revenue role (SDR, AE, Field Sales, Expansion Sales).
• Facilitate virtual sessions, maintain LMS content, and coordinate with hiring managers and P&C to ensure a seamless day-one experience.
• Own visibility between enablement and the business. Build progress dashboards, develop standardized coaching plan frameworks for managers, conduct regular check-ins, and analyze ramp data to surface trends and flag at-risk new hires early.
• Maintain and expand Tekmetric's AI role-play scenario library, partner with Revenue leaders and SMEs to build new scenarios, manage assignment and sequencing in the LMS, and track completion and scoring data to refine content and report outcomes to leadership.
• Act as a trusted partner to Revenue org leaders. Lead recurring stakeholder touchpoints to review onboarding effectiveness, collaborate with Revenue Ops, P&C, and IT on system provisioning, and serve as the internal voice of the new hire experience.
• Support the delivery of promotional readiness programs (e.g., SDR-to-AE) by assisting with scheduling, content prep, and LMS assignments. Ensure onboarding curricula connect to promotional competency requirements from day one.
• Administer the Revenue org's LMS — managing user provisioning, course assignments, completion tracking, and reporting. Partner with the Sr. Manager of Sales Enablement on platform optimization.

Onboarding Enablement Specialist

General

• Partner with the field rep and VP of BD to identify and open relationships with trade schools, technical colleges, and vocational training programs
• Help nurture relationships with program directors, instructors, and school leadership — supporting the field rep with research, outreach, and follow-through
• Build curriculum-ready materials — lesson plans, case studies, and lab exercises — in close collaboration with early-adopter instructors
• Design and maintain a library of tutorials, quick-start guides, and sandbox environments that make it easy for instructors to onboard and teach with Tekmetric confidently
• Equip our sales and partnerships teams with the education narrative, helping them speak to workforce development in customer conversations
• Surface partner success stories and impact metrics for use across Marketing, PR, social, and brand campaigns
• Gather feedback from instructors and students to continuously refine our messaging, positioning, and program structure
• Document everything — learnings, wins, dead ends — and turn it into a repeatable playbook for national expansion

Educational Program Lead

Inside Sales

• Continuously build, train, and mentor a team of sales people to meet and exceed 100% of quota.
• Work with sales leadership to define, track, and report on key performance indicators for your team.
• Collaborate with Marketing, Sales, and Customer Success to build, update, and maintain workflows that enable your team to effectively grow our sales pipeline, engage with prospects, and ultimately help our team close more deals.
• Interview, hire, and train new members of your team.
• Meet regularly with your team to share feedback, provide coaching, and work with our operations team to consistently improve business processes that increase team performance.
• Manage team-level activities in our CRM.
• Share insights with other sales leadership counterparts to continue to optimize our team and scale our operations.

Inside Sales Manager

Frontend Engineer

• Design and implement scalable frontend solutions that enable positive user experiences
• Participate in architectural discussions
• Consistently ship features and improvements with minimal guidance and support from other team members
• Help define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Collaborate with and across agile teams to design, develop, test, and support technical solutions
• Ensure application performance and scalability, maintaining high standards of code quality and thoughtful application design
• Manage the end-to-end life cycle on the development of new features
• Operate in a fast-moving environment with the ability to adapt to changing priorities and requirements

Senior Software Engineer – Frontend

Director

• Defining and leading the company’s IT strategy, creating a clear 12–24 month roadmap aligned with business priorities, growth plans, and operational needs
• Establishing accountability and process discipline across the organization — identifying where standards aren't being followed, setting clear expectations, and driving adoption even where there's resistance.
• Partnering closely with leadership to proactively identifying risks, opportunities, and gaps across systems, security, tooling, and processes
• Building strong relationships across the organization and leading through influence, ensuring teams adopt the right processes, controls, and ways of working
• Driving a company-wide tooling strategy, ensuring investments are thoughtful, scalable, cost-effective, and aligned with long-term business needs
• Establishing strong governance around systems, security, identity and access management, and AI usage across the company
• Developing processes and operating rhythms that allow the IT function to stay ahead of company growth rather than reacting to it
• Leading and developing the IT team, providing strategic direction while empowering the team to execute effectively
• Thriving in a fast-moving, high-growth environment with evolving priorities, ambiguity, and increasing complexity

Director of Information Technology

Manager

• Own the day-to-day execution of workforce management across our voice and chat support channels.
• Turn strategy into execution by building forecasts, owning schedules, managing queues in real time, and configuring systems for service levels.
• Build and maintain staffing forecasts using historical volume, AI deflection trends, and business growth projections.
• Create and manage agent schedules across voice and chat channels to meet SLA targets.
• Monitor real-time adherence and make adjustments to maintain coverage and service levels.
• Track utilization, performance trends, and volume heatmaps along with WFM KPIs; report findings to the Support Operations Manager.
• Support capacity planning for future hiring needs.
• Manage live queue performance and make daily adjustments to optimize ticket flow.
• Monitor Fin AI chatbot performance against containment, deflection, and CSAT targets and recommend improvements.

Workforce Manager

Account Executive

• We're looking for a high-energy, self-motivated AE to own the full sales cycle — targeting multi-location auto repair groups and independent shops ready to scale, with a goal of 2 new rooftops per month.
• Deliver growth.
• Own the full sales cycle from prospecting and discovery through negotiation and close.
• Navigate multiple 8-10 stakeholders to identify decision-makers and move deals forward.
• Develop creative outreach strategies and articulate Tekmetric's value proposition to shop owners and operators. Inform product and marketing strategy.
• Surface pain points and business objectives of prospective shop owners and multi-rooftop operators.
• Share data-driven insights with Product and Operations to improve sales velocity and adoption. Enable customer success.
• Partner with Onboarding on results-based Proof of Concepts and ensure seamless sales-to-implementation handoffs.
• Introduce new clients to their Customer Success Manager, setting them up for long-term value and sub-1% churn. Own your pipeline.
• Actively prospect, request referrals, and nurture relationships to build a healthy, self-sourced pipeline.
• Build your reputation in the auto repair community and represent Tekmetric at local and national roadshows.

Mid Market Account Executive

Product Marketing

• Serve as a strategic advisor to the SVP of Revenue, VP of Marketing and GTM leadership team.
• Build the analytical frameworks that help leadership determine where to invest, where to optimize and where to scale.
• Partner on critical business decisions including territory design and market coverage, capacity and organizational design, market segmentation & account strategy, pricing & packaging strategy, product launch readiness, expansion & monetization strategy, annual planning and investment decisions.
• Own the operating rhythm of the business. Forecast accuracy and predictability, pipeline health and conversion analysis, QBRs, board and executive reporting, performance analysis and leading indicator identification.
• Help define how Tekmetric's GTM organization evolves over the next 2-3 years. Bring a point of view on how high-performing GTM organizations should operate, not simply how they operate today.
• Lead design of territory and ownership models, lead routing and coverage, sales capacity planning, expansion ownership models, and compensation and incentive alignment.
• Lead Tekmetric's GTM AI strategy. Identify opportunities to increase seller productivity, improve forecasting accuracy, automate operational workflows, accelerate decision-making, enhance customer and prospect engagement and reduce manual reporting and analysis.
• Own the GTM data ecosystem and technology strategy. Ensure our systems create competitive advantage rather than operational burden.
• Drive alignment through shared metrics, operating cadences, planning processes, and accountability frameworks.

Senior Director, GTM Operations – Strategy

Customer Support

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed — we grow stronger together.

Product Support Specialist

• We’re looking for a Director of People Partnerships who is energized by two things in equal measure: developing the people on their team and making the leaders around them measurably better. This is first and foremost a builder role. You'll be establishing how people partnerships work at Tekmetric — the frameworks, the operating rhythms, the standards — while simultaneously leading the team that delivers it.
• You’ll manage and develop a team of 2–3 People Partners embedded across our GTM, Customer, R&D and G&A divisions, while personally owning senior leader relationships and escalated employee matters. You set the standard for what great people partnership looks like at Tekmetric and build a team that delivers it consistently.
• This role sits at the intersection of people strategy and business execution. You’ll report to the VP of People & Culture and partner closely with the Director of People Operations, Sr. Director of Talent Acquisition, and Head of Employee Experience to build a People function that is a genuine competitive advantage as Tekmetric scales toward 200M ARR and beyond.
• Design and maintain a rigorous approach to org design, workforce planning, and succession planning across all divisions.
• You will help execute how we develop leaders at Tekmetric — calibrations, succession planning, performance rigor, and coaching frameworks — and ensure your team executes it with consistency and quality across every division.
• Use engagement data, attrition signals, and pattern recognition to surface what’s driving team health issues and performance gaps across the org — then bring the VP of People and senior leaders a point of view, not just a summary.