Tekmetric

Account Executive

• Deliver growth by achieving and exceeding sales targets by owning the sales cycle from product presentation, value proposition, negotiation, and deal closure.
• As you develop the sales opportunity, you will identify the necessary decision-makers and influencers of the prospective deal, working multiple stakeholders to make the close.
• You will be expected to understand our market, find creative ways to engage our potential customers, continually refine your sales tactics, and amplify our value proposition to clinicians and clinical operators.
• Inform product and marketing strategy.
• Understand the pain points and key business objectives of prospective partners.
• Provide strategic insights and feedback to the Product and Operations teams on what is working and what is not, to drive increased sales velocity and adoption.
• Occasionally, you will work cross-functionally with our Marketing team on external-facing promotional and marketing materials.
• Enable customer success.
• Collaborate with internal ops and our customer success team to transition new customers onto the platform after close and set-up these customers to realize the product’s value.
• Own strategic community building.
• Collaborate with our sales and business development teams to prospect for new opportunities and nurture existing relationships to convert targeted prospects into lifelong customers.
• Build a reputation and network in the community – get people excited to talk to you.
• Partner with CEO and other key team members on roadshow opportunities, locally and on the national stage.

Data Engineer

• Own the data engineering roadmap, tightly coupled to Tekmetric's product vision and AI ambitions.
• Lead, mentor, and scale a high-performing data engineering team.
• Design and evolve our core data infrastructure on AWS, Apache Airflow, and Apache Spark.
• Build the pipelines and feature stores that feed directly into product features and AI/ML models.
• Partner with Product and Engineering to identify where data and AI can create step-change improvements in the customer experience.
• Design data architectures that support both analytical workloads and real-time, in-product data serving.
• Champion data quality, governance, and observability across the organization.

Director of Data Engineering

Customer Support

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed — we grow stronger together.

Product Support Specialist

Growth Marketing

• Tekmetric is the industry's leading platform for auto repair shops and we're growing fast. We're building a world-class acquisition engine to match, and we need a Senior Director, Growth Acquisition to own it.
• This is the person who sets the strategic direction for how we grow digitally — across paid media, organic search, AI-driven visibility, and our website as a primary revenue driver. You'll hold full accountability for pipeline outcomes, build the systems that make growth repeatable, and develop the team that sustains it.
• Own paid search + paid social strategy, execution, optimization, and reporting.
• Manage our performance marketing agency to ensure top-tier productivity and ROI.
• Oversee multi-million-dollar budgets with precision, balancing volume, quality, and efficiency.
• Run continuous experimentation across targeting, bidding, creative, and landing experiences.
• Scale organic growth across traditional search and emerging AI/LLM discovery channels.
• Build a durable, AI-accelerated content engine that captures high-intent demand.
• Execute across SEO fundamentals: technical health, content structure, on-page optimization, and search-friendly UX.
• Improve visitor → lead → SQL conversion rates across all entry points.
• Establish a rigorous, always-on testing roadmap across pages, flows, and messaging.
• Build systems that enable rapid iteration without adding headcount.

Senior Director, Growth Acquisitions

Product Support Specialist – Part Time

Sales

• Own the Expansion Revenue Engine. Build the strategy and operating rhythm that turns customer results into measurable revenue growth. Lead Tekmetric’s expansion business across the installed customer base, including:
• Build a Repeatable Expansion Motion. Create a predictable and measurable expansion pipeline.
• Enable Product-Led Growth and In-Product Discovery. Partner with Product and Marketing to drive product discovery and adoption.
• Lead Cross-Functional Expansion Strategy. Collaborate on initiatives that increase product attach rate, customer lifetime value, and adoption of new products.
• Build and Lead the Expansion Team. Recruit, develop, and lead a high-performing expansion sales team. Key leadership responsibilities include:
• Payments Revenue Partnership. Maintain leadership partnership with Payments Sales to ensure alignment between payments adoption and broader expansion strategy.

VP of Sales – Expansion

Accounts Payable

• Participate in full-cycle AP processes, including maintaining vendor records and W-9 compliance, processing invoices, and owning the daily clearing of high-volume transactional data (bank feeds, credit cards, and Ramp). This role is heavily focused on transaction processing efficiency and requires the ability to clear transactions quickly, accurately, and consistently.
• Reconciling bank and credit card accounts and verifying balances on the balance sheet.
• Review invoice coding and approvals to ensure accuracy and proper expense classification.
• Preparing & entering general journal entries as required.
• Providing support to billing operations as needed.
• Protecting organizations by keeping information confidential.
• Supporting various parts of the month-end close processes.
• Assisting the year-end financial audit process with external auditors by helping prepare schedules and pulling supporting documents.
• Creating ad-hoc reports for various business needs.
• Working on other projects and tasks as assigned by management.
• Updating job knowledge by participating in educational opportunities.

Accounts Payable Specialist

Risk

• Daily monitoring of transactional data to detect fraudulent activities
• Analyze and monitor portfolio to identify opportunities to reduce potential losses
• Make data-driven decisions while collaborating with cross-functional teams to improve fraud prevention
• Interact with partners (e.g., processor, card brands, issuers, etc) to address issues and find solutions
• Create and maintain reports and dashboards to track and identify losses and revenue opportunities
• Support merchants with fraud-related issues and chargebacks via email and phone
• Maintain systems with the most up to date risk deterrent features
• Provide feedback and guidance on policy and procedures for risk and underwriting
• Assist in underwriting applications by completing KYC, OFAC , credit, financials, bank document checks, etc.
• Stay on top of any updates in payment processing and FinTech industries related to fraud, credit, risk, regulatory, legal, etc.
• Help the Tekmerchant team achieve its benchmarks and goals.

Risk Specialist

• Drive adoption and revenue growth for Tekmetric Marketing (TMS) within the existing customer base
• Run 6–8 product demos per day, owning the sales cycle from discovery through close
• Manage an inbound-led pipeline while proactively engaging customers with strong expansion signals
• Conduct discovery to understand shop owners’ growth goals, customer acquisition strategies, and retention challenges
• Clearly communicate product value and demonstrate TMS capabilities including campaigns, reminders, review generation, and online booking
• Maintain a clean, high-quality pipeline, prioritizing deals likely to close within 1–2 weeks and disqualifying quickly when there is not a strong fit
• Execute a repeatable, structured sales process designed for speed and efficiency
• Collaborate with Customer Success, Marketing, and Product teams while maintaining accurate pipeline management in Salesforce

Account Executive, TMS

Manager

• You will be the bridge between our educational vision and the technology that delivers it.
• Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data.
• Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized.
• Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly.
• Support leadership by pulling specific data sets and reports from the LMS for analysis.
• Build e-learning modules and digital courses based on established instructional goals.
• Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience.
• Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product.
• Work alongside the training team to maintain the video resource library and credentialing programs.

Customer Education Manager

Account Manager

• Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy
• Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact
• Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting
• Collaborate internally with key stakeholders including marketing, sales, product, and more
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models