Tekmetric

QA Engineer

• Create and maintain detailed test plans, test cases, and test scripts based on requirements and design documents.
• Collaborate with stakeholders to understand project requirements and functional specifications.
• Contribute to the development of testing strategies aligned with project goals.
• Determine the appropriate testing methodologies for specific projects.
• Execute manual tests to identify defects, usability issues, and inconsistencies in software functionality.
• Execute API Testing.
• Perform regression testing to ensure that new features and bug fixes do not negatively impact existing functionality.
• Design, develop, and maintain test automation frameworks.
• Implement automated test scripts for functional and regression testing.
• Integrate testing into CI/CD pipelines.
• Collaborate with development teams to automate deployment testing.
• Identify areas for process improvement within the QA team.
• Maintain accurate and up-to-date documentation of test cases, test execution results, and defect reports.
• Work closely with cross-functional teams to understand project requirements and provide feedback on design and functionality.
• Continuously enhance technical skills and knowledge.

Senior QA Analyst

Product Designer

• Building end-to-end user experiences
• Aiding in discovery phases and helping define product requirements
• Creating designs, prototypes and artifacts to facilitate user testing and apply learnings to designs
• Guiding the design team to develop a shared understanding and alignment of solutions that best fit our customer needs.
• Assisting in onboarding new design team members, providing them with insights, best practices, and shadowing opportunities.
• Collaborating with product management, engineering and business partners to build and iterate on customer facing products
• Working with other product designers and front-end engineering team to manage a design system used within the consumer product ecosystem
• Collaborating with engineering to ensure visual quality and finesse of the product and user experience
• Regularly soliciting feedback from your peers, including other product designers, product managers and teammates in your product team
• Championing cohesion and consistency in UX design that unites a growing family of products/features
• Being a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business and technology.

Senior Product Designer

Backend Engineer

• Designing and building scalable backend services and systems that power core DVI workflows and enable future AI-driven capabilities
• Owning complex problem spaces end-to-end, from technical discovery and solution evaluation through delivery and iteration
• Partnering closely with Product to translate customer problems into technical solutions with strong product outcomes
• Evaluating tradeoffs between multiple architectural approaches and providing clear recommendations and estimates
• Ensuring performance, reliability, and scalability of systems in production, while maintaining high standards for code quality and system design
• Manage the end-to-end life cycle on the development of new features
• Leading by influence—raising the technical bar, mentoring teammates, and contributing to a strong engineering culture

Senior Software Engineer II, Backend Product

Onboarding Specialist

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
• Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
• Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
• Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
• Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
• Establish clear communication and project management protocols to ensure timely and successful implementations.
• Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
• Manage customer expectations and address any issues that may arise during the onboarding process.

Manager, Customer Onboarding

Product Manager

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
• Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
• Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.
• Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
• Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
• Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.
• Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
• Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
• Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.
• Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
• Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
• Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
• Translate insights into clear product bets, hypotheses, and strategic investments.
• Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
• Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
• Ensure entire organization has clear visibility into product priorities and progress.
• Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
• Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it. Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.

Senior Director of Product

System Administrator

• Own day-to-day administration and optimization of core GTM systems (e.g., Salesforce, marketing automation, customer success platforms, revenue/billing tools)
• Own system configuration, change management, and release processes to ensure reliability and minimize business disruption
• Establish and enforce data governance, system standards, and best practices across GTM tools
• Support the definition and maintenance of key GTM metrics, fields, and data models
• Analyze existing GTM processes to identify opportunities for automation, standardization, and efficiency
• Balance flexibility for the business with the need for system discipline and long-term scalability
• Act as a trusted partner for leaders by translating business strategy into system architecture and workflows

GTM Systems Administrator

Data Engineer

• Build scalable data pipelines using Python, Spark and Airflow to move data from different applications into our data lake.
• Collaborate and influence the long term technology strategy and innovations roadmaps across data engineering areas.
• Provide technical leadership, mentorship and growth to junior team members as we scale
• Collaborate closely with engineering and product to elevate data generation approaches
• Manage the end-to-end life cycle on the development of new features and pipelines
• Ideate and contribute to shared data engineering tooling and standards.
• Define and promote data engineering best practices across the company.

Senior Data Engineer

Content Manager

• Own Tekmetric’s content strategy (and actually execute it). Build an editorial roadmap that ladders to business priorities (category leadership, awareness/share of voice, and organic discovery), then ship content consistently, without an in-house content team behind you.
• Build a content operating system that reduces “content by committee.” Create clear intake + briefing processes, lightweight approvals, editorial standards, and a repeatable workflow that helps SMEs contribute without slowing everything down.
• Develop and protect a cohesive Tekmetric voice. Create (and enforce) voice/tone and writing guidelines, while being the quality bar across content touchpoints.
• Create content for a non-traditional B2B audience. Produce practical, snackable, high-utility formats that meet auto repair shop operators where they are (think: short articles, checklists, scripts, swipeable guides, “how-to” playbooks that are genuinely quick, toolkits, customer-facing templates, short-form video concepts, and punchy email/social copy—vs. long white papers).
• Drive “share of search” and “share of answer.” Partner closely with the SEO/website owner to:
• identify the questions shop owners/advisors/technicians actually ask
• build content that answers them better than anyone
• structure and refresh content so it performs in both traditional search and AI-assisted discovery
• Use AI as a leverage layer (not a substitute for taste): apply a “synthesize → structure → polish” workflow to turn messy raw inputs (SME interviews, call notes, transcripts, event debriefs, product docs, customer stories, competitive research) into clear briefs, outlines, and content toolkits, while ensuring every final narrative, headline, and POV is driven by human editorial judgment, brand voice, and audience truth.
• Support share of voice through smart POV + story packaging. Work with Brand/PR to translate key narratives into content that increases visibility and “talkability,” helping Tekmetric earn mindshare in the market.
• Source and craft SME speaker submissions for events/trade shows. Identify strong internal SMEs, interview them, draft session titles/abstracts, manage submission calendars, and package speakers in a way that gets accepted.
• Turn customer outcomes into content people trust. Partner with Customer Advocacy to translate stories into assets (case studies, quotes, “what changed” narratives, talk tracks, and content that helps shops see themselves in the story).
• Make distribution real (not an afterthought). Collaborate with Social + Design to plan distribution up front and repurpose content into channel-native formats (social series, email snippets, event talk tracks, landing page modules).
• Measure what matters and iterate fast. Define success metrics with your partners (organic visibility, engagement, rankings, content-assisted pipeline signals where available, share of voice inputs), then run a steady improvement loop.

• Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations.
• Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives.
• Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance.
• Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process.
• Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently.
• Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations.
• Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements.
• Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues.
• Customer Success Support: Work closely with the Customer Success team to ensure a smooth transition from onboarding to ongoing customer support.

Customer Onboarding Manager – Mid Market

Marketing

• Own the full digital acquisition motion across paid media, organic search, AI-driven search visibility, and website as a primary revenue engine.
• Scale high-volume inbound pipeline and drive predictable revenue growth.
• Manage paid media end-to-end and turn search (SEO + AI search) into a powerhouse growth channel.
• Build Tekmetric.com as a revenue-driving product, ensuring clarity and discoverability.
• Execute a search-forward growth roadmap and optimize website for AI-driven search environments.
• Build dashboards and forecasting models to predict performance metrics.
• Monitor performance daily and collaborate with cross-functional teams to improve strategies.
• Manage and mentor a small team across performance marketing and web.