Product Support Specialist

Tekmetric

Product Support Specialist addressing customer inquiries through various channels for Tekmetric's innovative auto repair platform. Collaborating internally to enhance product experience and customer satisfaction.

Posted 6/1/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
Consistently meet or exceed performance goals that help us deliver best-in-class support.
Jump in to support teammates when needed — we grow stronger together.

Requirements

What you’ll need

A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments)
Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality
Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills
Familiarity with basic financial and accounting concepts, with a general business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism
A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Demonstrated ability to quickly learn and navigate new software and tools
Background in team sports, college athletics, or other high-performance team settings is a plus
You balance independent work with a strong presence during in-person collaboration days

Benefits

Comp & perks

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingfinancial conceptsaccounting conceptsorganizational skillscommunication skillsticketing systemsdocumentationproduct knowledgeperformance goals

Soft Skills

empathyenergycustomer-centricinterpersonal skillsinitiativeintegrityprofessionalismcuriosityteam collaborationself-starter