Revenue Operations Manager

Tekmetric

Revenue Operations Manager optimizing sales processes and customer engagement for Tekmetric. Leading initiatives to drive efficiency through technology and analytics in a remote work environment.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals.
Your main objective will be to optimize Sales, Sales Development and Channel Partnership processes, driving efficiency through automation and technology, and ensuring data integrity across systems.
You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes.
Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals.
Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value.
Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements.
Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions.
Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement.
Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy.
Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization.
Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.

Requirements

What you’ll need

5+ years of professional experience in an advanced analytics or Customer operations role; prior experience with SaaS a plus
Experience developing strategies to scale revenue teams to meet the needs of our customers.
Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Google Sheets, Excel, Tableau, Looker) preferred
Experience with CRM systems (e.g., HubSpot, Salesforce) and customer success platforms (e.g., ChurnZero, Zendesk, Gainsight) preferred
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels
Detail-oriented with a strong focus on accuracy and quality
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Demonstrate a passion for designing scalable, repeatable processes and programs.

Benefits

Comp & perks

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.

ATS Keywords

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Hard Skills & Tools

Data AnalysisReporting ToolsProcess OptimizationRevenue Strategy DevelopmentCustomer Journey Analysis

Soft Skills

Excellent CommunicationInterpersonal SkillsDetail-OrientedCollaborationAbility to Manage Multiple Priorities