Taylor Corporation

Customer Support

• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

Customer Service Representative

Business Analyst

• Partner with business leaders and SMEs to design manufacturing, inventory, and warehouse processes into scalable future-state Oracle Cloud solutions
• Assist in discovery sessions, design workshops, and requirements gathering and validation meetings
• Analyze and document business pain points and translate them into system capabilities, process changes, or automation opportunities
• Create detailed business requirements, functional specifications, process maps, and user stories
• Support design and configuration activities for Oracle Cloud Fusion modules including: Manufacturing Inventory Management Warehouse Management (WMS) Related supply chain modules
• Work with the business to collect Use Cases for new designs, enhancements, and releases
• Create test scripts, scenarios, and business process validation cases
• Support phased release deployments, acquisitions, and future module rollouts
• Track functional deliverables and assist in alignment across teams

Oracle Fusion Manufacturing, Inventory Business Analyst

Technical Project Manager

• Establish project scope, vision of success, stakeholder requirements and resource requirements
• Partner with business and technology leadership
• Lead multiple projects of various types and sizes
• Organize work breakdown structure (WBS) and identify appropriate level of task definition
• Provide progress communication and financials based upon standards defined to team members, stakeholders, sponsors and organization
• Direct multi-disciplined team
• Clear and concise communication across levels of leadership in a matrixed organization
• Track all project issues and assigned action items for resolution
• Manage costs against approved budget
• Monitor progress against baseline schedule
• Successfully manage risk including contingency and mitigation planning
• Follow established PMO processes and standards
• Perform gap analysis between existing, moderately complex solutions and moderately complex target solutions

IT Project Manager

Account Executive

• Drive revenue growth through strategic market planning and business development
• Build and execute Account Plans to deepen relationships and expand offerings
• Collaborate with internal teams to craft and deploy winning client strategies
• Close deals and consistently exceed sales targets
• Maintain accurate records and insights in Salesforce
• Stay ahead of industry trends and continuously develop expertise

• Serve as the primary day-to-day contact for assigned accounts, delivering responsive, professional, and accurate support while building strong client relationships.
• Communicate clearly with clients and internal teams on orders, timelines, escalations, and opportunities to ensure alignment and timely execution.
• Manage the full order lifecycle for standard and moderately complex orders, including quoting, order entry, tracking, issue resolution, billing, and workflow management to meet service expectations.
• Own customer inquiries, issues, and escalations through root cause analysis and timely resolution, while identifying trends and recommending process improvements as the voice of the customer.
• Identify upsell, cross-sell, and product expansion opportunities, while supporting pricing accuracy, quoting strategy, margin awareness, and insights on account performance and client behavior.
• Partner cross-functionally with Account Managers, Sales, Finance, Product, Supply Chain, vendors, and operations to deliver seamless service and resolve issues effectively.
• Leverage internal and external resources to manage workload fluctuations, maintain accuracy, and support consistent service delivery.
• Provide informal mentorship to junior team members and contribute to a collaborative culture through knowledge sharing, peer support, and process improvement.

Advanced Customer Service Representative

Software Engineer

• Design, build, and maintain document templates and workflows using Quadient Inspire (Designer, Scaler, Interactive)
• Configure and manage data-driven document composition logic using XML, JSON, and structured data inputs
• Perform data mapping and transformation to ensure accurate document generation and personalization
• Troubleshoot production issues across the full lifecycle, including data intake, mapping, validation, and output
• Identify root cause of issues by determining whether defects are related to data, configuration, or logic
• Integrate Quadient Inspire with upstream and downstream systems using APIs, file-based processing, and database connections
• Collaborate with QA, development, composition, and business teams to ensure quality and delivery expectations are met
• Support incident resolution and production stability, including participation in issue triage and resolution
• Document configuration, workflows, and troubleshooting steps for ongoing support and onboarding

Quadient Inspire Developer

• Serve as a key resource in the design, development, and ongoing support of technical integrations and extensions to Oracle ERP and ancillary systems
• Actively participate in system design sessions which include user interviews, requirements documentation, and data collection
• Collaborate with technical solution partner owners and SMEs on system integration needs to present solutions to stakeholders
• Develop and present scalable prototypes, proof of concepts, and technical designs for current and new Oracle integrations and extensions
• Perform technical unit testing and coordinate with BAs and Workstream SMEs on functional testing
• Troubleshoot complex integration issues, perform root cause analysis, and escalate to Oracle Support as needed for timely resolution
• Manage conflicting priorities, including post-production support

Oracle Integration Developer

Systems Engineer

• Serve as a member of the technical support team supporting Oracle and ancillary systems
• Identify and resolve technical problems related to integrations between Oracle and other systems
• Respond to inquiries, provide guidance, and assist users in resolving their issues
• Document issues, track progress, and escalate complex problems to higher levels of support
• Contribute to and maintain a knowledge base of troubleshooting steps
• Perform technical testing and coordinate with BAs and Workstream SMEs on functional testing
• Manage conflicting priorities, including post-production support

Applications Systems Analyst, Oracle

Project Manager

• Own project outcomes end ‑ to ‑ end, ensuring scope, schedule, risks, and dependencies are actively managed and communicated
• Lead project planning, execution, monitoring, and close ‑ out activities in alignment with agreed objectives
• Facilitate and lead project meetings and discussions, including kick ‑ offs, status reviews, risk/issue reviews, and retrospectives
• Develop, maintain, and manage core project artifacts, including: Project plans and timelines, Risk registers, issue logs, and decision logs, Executive summaries and status reports, Project kick ‑ off materials and presentations, Project retrospectives and post ‑ mortems
• Proactively identify risks, issues, and dependencies; drive mitigation plans and escalation as needed
• Communicate project status, key decisions, risks, and recommendations clearly to stakeholders and leadership
• Work both independently and as part of a cross ‑ functional team to drive accountability and progress
• Effectively manage multiple projects simultaneously by prioritizing work, time, and resources
• Provide leadership with meaningful insights, lessons learned, and continuous improvement recommendations
• Participate in departmental planning activities based on project experience and organizational needs
• Leverage project management tools and emerging technologies to improve project delivery, visibility, and team effectiveness

• Establish and maintain relationships with customers on behalf of the company
• Ensure all customer requirements and needs are completely met
• Convey expertise in products and solutions to customers
• Communicate customer requirements to other teams, following company policies and procedures
• Guarantee satisfaction and value for customers
• Contribute to a work environment that fosters pride in being part of a winning team
• Maintain high productivity and quality standards
• Support the company vision and mission
• Work independently and within a team to deliver a consistent, exceptional customer experience
• Manage all communication professionally and efficiently
• Resolve customer needs including orders, requests, and follow-up activity across multiple systems and functions
• Own escalations and concerns on behalf of the customer
• Engage appropriate resources to assist or resolve service issues as necessary
• Understand and appropriately use the company pricing system and policies
• Review various work products for accuracy and improvement opportunities
• Manage workflow to meet customer deadlines
• Help customers articulate their needs
• Effectively present and discuss products and services to customers

Full-stack Engineer

• Serve as a Domain Specialist with the CPQ Solution Delivery team
• Actively participate in system design sessions and requirements documentation
• Collaborate with technical solution partners and SMEs on system integration
• Develop scalable prototypes, proof of concepts, and technical designs for Oracle CPQ projects
• Execute CPQ administrative tasks like Environment Setup and User Management
• Perform technical unit testing and coordinate function testing
• Troubleshoot complex CPQ issues and escalate to Oracle Support as needed
• Provide guidance and mentorship to junior team members
• Manage conflicting priorities and navigate complex BML libraries

Oracle CPQ Software Engineer

Manager

• Lead planning, execution, and reporting of operational audit engagements
• Coordinate and oversee all activities related to the annual audit
• Perform risk assessments and support the development and ongoing refinement of the annual internal audit plan
• Manage, mentor, and review the work of a team
• Partner with business leaders to provide advisory support
• Oversee implementation of new accounting standards

Senior Manager – Internal Audit

Account Manager

• Responsible for overall health of assigned book of business
• Coordinate and execute advanced daily tasks for assigned clients. This could include change management requests, open orders report, JIRA updates and tracking, etc
• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies
• Perform daily tasks such as job tracking & job reconciliation
• Generate and provide reports to clients or internal teams as required
• Monitor open tickets and assist in ticket management and resolution
• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy
• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects
• Processes pulls , holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools
• Ensure SLA & quality metrics are being met

• Establish strong, consultative relationships with key decision-makers at client organizations, acting as a trusted advisor and proactively understanding their evolving business priorities
• Identify new business opportunities within existing accounts, proactively proposing solutions and services that address client challenges and drive incremental revenue
• Work closely with internal teams (marketing, product, customer success) to ensure seamless execution of account plans, delivering customized solutions and exceeding client expectations
• Accurately forecast sales revenue from strategic accounts, track key performance indicators (KPIs), and provide regular updates to senior management on account status and progress
• Oversee and manage a team of 5-7 Account Managers

Customer Service Representative

Oracle Fusion Manufacturing, Inventory Business Analyst

Customer Service Representative

IT Project Manager

Account Executive

Advanced Customer Service Representative

Quadient Inspire Developer

Oracle Integration Developer

Applications Systems Analyst, Oracle

Project Manager

Customer Service Representative

Oracle CPQ Software Engineer

Senior Manager – Internal Audit

Account Manager

Strategic Account Director