Customer Service Representative

Taylor Corporation

Customer Service Representative managing customer relationships and communications for Taylor Corporation. Establishing and maintaining expertise in products and customer needs while exceeding expectations.

Posted 6/4/2026full-timeAmsterdam • Minnesota, New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
Successfully establish, manage, and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
Coordinate projects and complex customer deliverables.

Requirements

What you’ll need

High school education
2 years of college preferred
3 years of related/relevant experience
Experience in print, marketing, or promotional products
Salesforce.com knowledge
Strong MS Office skills
Advanced computer experience and ability to implement new technologies

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible spending accounts
Health savings accounts
Life and disability coverage
Wellness programs
64 hours of annual holiday pay

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisproject coordinationworkflow managementcustomer engagementcommunication reviewaccuracy improvementservice issue resolutiontechnology implementationprint experiencemarketing experience

Soft Skills

professional communicationproactive approachefficiencycustomer expectation managementteam collaborationpersonal growthproblem-solvingattention to detailtime managementcustomer experience enhancement