Customer Service Representative

Taylor Corporation

Customer Service Representative managing customer communications at Taylor Corporation. Establishing relationships and handling service issues in print and promotional products industry.

Posted 6/6/2026full-timeDayton • Minnesota, New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
Successfully establish, manage, and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
Coordinate projects and complex customer deliverables.

Requirements

What you’ll need

High school education
2 years of college preferred
3 years of related/relevant experience
Experience in print, marketing, or promotional products
Salesforce.com knowledge
Strong MS Office skills, especially Excel and Outlook
Advanced computer experience

Benefits

Comp & perks

Health insurance
401(k) plan with company match
Paid time off (PTO)
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisworkflow managementproject coordinationcustomer engagementcommunication reviewaccuracy improvement

Soft Skills

professional communicationproactive problem solvingcustomer expectation managementteam collaborationpersonal growth