TaskUs

Director

• Drive effortless customer experience by building strategies to reduce pain points, friction, and repeat calls
• Manage the Quality Assurance program for North America, Europe and Latin America
• Manage team to meet contractual audit compliance each month and capture hygiene and suspected fraud red flags
• Lead strategic initiatives and tactical actions to support operations in meeting CSAT and FCR targets across eleven lines of business
• Build TaskUs specific customer experience analysis and capture insights
• Work with site operation leaders, client services, recruiting, training, operations, client services and data science teams to drive alignment and execution
• Build and develop talent within the Quality team, implementing structure, processes and mentorship for sustainability
• Provide insight to develop strategic plans and help executive management set direction
• Ensure balanced project workloads through cross training and teamwork
• Develop processes for training new team members, increase efficiency and quality assurance
• Build a scalable governance process and be Quality thought leader
• Support growth at a global scale and quantify business cases to drive cross-functional changes

Director of Quality

Recruitment

• Build and strengthen relationships with Philippine universities, colleges, and student organizations to ensure a consistent flow of top talent.
• Represent the company at career fairs, info sessions, student events, and other on-campus/virtual activities to showcase career opportunities.
• Lead the hiring process for interns and entry-level roles — sourcing, screening, interviewing, and coordinating offers and onboarding.
• Collaborate with HR and Marketing teams to design campaigns and initiatives that position TaskUs as an employer of choice among fresh graduates.
• Develop and maintain a strong pipeline of students and graduates to support current and future hiring needs.
• Deliver a positive and engaging experience for candidates from first contact through hiring and onboarding.
• Keep updated with recruitment trends in the Philippines, student needs, and competitor activities to adapt strategies effectively.
• Track and report key metrics related to campus hiring, event performance, and conversion rates.

Campus Recruiter – Project-Based

Manager

• Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC and other continuous improvement methodologies
• Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans
• Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions
• Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations
• Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects
• Prepare and present regular progress reports and business cases to stakeholders and senior management
• Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles
• Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements
• Assist in developing and implementing a standardized framework for process excellence across the company
• Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams

Senior Manager, Process Excellence

• Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs
• Manage the Training Department’s initiatives across all sites, ensuring consistent and effective training delivery
• Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers
• Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders
• Drive campaign mastery and personal growth through innovative and engaging learning experiences
• Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance
• Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible
• Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals
• Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience
• Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy
• Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention

Learning Experience Manager, Learning & Organizational Development

Marketing

• Drive full-funnel growth: Create scalable campaigns and ABM plays that deliver qualified leads and influence pipeline, customer lifetime value and bookings.
• Accelerate conversion: Equip GTM teams with messaging, content, and sequences that reduce sales cycle time and increase ACV.
• Level-up systems: Optimize Salesforce and marketing automation workflows to ensure accurate tracking, lead routing, and visibility across the buyer journey.
• Own the narrative: Build TaskUs’ position as the go-to partner for high-velocity, safe AI—across events, webinars, media, and thought leadership.
• Lead ABM and field marketing programs—executive dinners, roadshows, webinars, and campaigns mapped to priority accounts and pipeline stages.
• Collaborate with Sales & Client Services to develop precise messaging, curate account lists, and orchestrate coordinated outbound and retargeting efforts.
• Own the event lifecycle: ideation, vendor management, budget tracking, logistics, audience acquisition, and sales follow-up.
• Partner with RevOps to improve Salesforce campaign tracking, lead scoring, lead-to-account matching, and attribution reporting.
• Analyze, optimize, iterate, and scale—build dashboards to track MQL > SQL > Opp progression and uncover bottlenecks.
• Systematize GTM motion—document and templatize successful programs for repeatable pipeline generation and growth at scale.

Global Marketing Lead, AI Safety Services

Product Designer

• Design visual communications for C-suite presentations, board meetings, and external marketing initiatives
• Set the templates by developing brand collateral for global conferences, executive summits, and high-stakes client presentations
• Develop visual identities and updates for website refreshes
• Collaborate directly with senior leadership to conceptualize and execute creative solutions
• Work with leadership to develop conceptual ideas from initial brief through final execution
• Present creative concepts and rationale to executive stakeholders
• Establish and maintain elevated design standards reflecting premium global brand positioning
• Develop innovative creative approaches to differentiate the brand in global markets
• Collaborate with international teams to ensure cultural sensitivity and market relevance
• Monitor global design trends and competitive landscape
• Evolve brand visual language
• Partner with marketing, creative and communications teams to develop creative material
• Mentor junior creative team members
• Execute sophisticated design work using Adobe Creative Suite
• Utilize Figma for collaborative design processes, prototyping, and stakeholder review workflows
• Manage multiple high-priority projects and oversee production processes including print specifications, digital optimization, and multimedia integration

Senior Design Lead

Project Manager

• Developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers)
• Engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met
• Leading weekly syncs, tracking milestones, action items, and escalation points
• Conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution
• Validating workflows and processes for new opportunities
• Acting as the communication hub for project stakeholders, managing competing priorities and expectations
• Collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners
• Being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes
• Managing client relationships and expectations throughout the project cycle
• Contributing to the closure process and organization-wide improvements based on lessons learned
• Reporting to cross-geo managers and aligning with diverse teams across multiple regions

• Provide outsourced digital services and next-generation customer experience to fast-growing technology companies
• Support clients across social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech
• Maintain People First culture and support employee well-being
• Encourage internal mobility and professional growth
• Ensure secure and scam-free hiring practices

LX Director

Technical Writer

• Prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily
• Develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers
• Determine the needs of end users of technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise
• Create operating guidelines, knowledge bases, customer support agent content, and FAQs to help support staff and users
• Collaborate with hardware engineers, SMEs, product experts, and Support operations to manage information flow during development and testing
• Understand complex information and communicate it to people with diverse professional backgrounds
• Proactively conduct research through observation, library and Internet research, and discussions with technical specialists

• Scope and create documentation both individually and by collaborating with teams
• Write clear documentation about how to perform technical and other tasks
• Edit, clarify, and proofread documents written by others
• Write and test published documents to ensure search ability and effectiveness
• Manage multiple, competing priorities in a constantly changing environment
• Plan, research, and write documentation for projects of moderate to high complexity and scope
• Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
• Identify audiences for content and anticipate the questions, problems, and needs that the content should address
• Develop innovative solutions to resolve complex tasks and improve processes and practices
• Create operating guidelines, knowledge bases, customer support agent content, and FAQ pages to help staff and users
• Collaborate with SMEs, product designers, and other internal experts, and conduct independent research

Senior Technical Writer

Risk

• Safeguard the company from insider threats as part of the Insider Risk Management (IRM) Team
• Monitor, investigate, and analyze potential insider risks and user behavior across logs
• Support daily monitoring and investigation efforts and review escalated alerts
• Lead thorough investigations into potential insider risk incidents, gather evidence, document findings
• Collaborate with Information Security, Executive Leadership, Legal, HR, IT and other departments during investigations and remediation
• Contribute to program development: assess risks, propose mitigation strategies, design team processes and policies
• Evaluate technology to support insider risk management and recommend mitigating controls
• Mentor IRM Team members and contribute to continuous improvement of the insider risk program

Senior Insider Risk Analyst

Network Engineer

• The Senior Network Engineer’s role is to provide operational support for the global TaskUs Network environment
• The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links
• The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations
• The Senior Network Engineer’s job function could include on-boarding of new clients, design and implementation of new offices, or integration of network technologies
• This is achieved through coordination with Demand or Project Manager’s and use of network management systems for documentation and implementation requests
• Responsibilities include responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements
• Key Responsibilities: Provide support to Project or Demand Managers based on requirements to integrate a network setup
• Provide solutions to Complex problems, with well planned documentation
• Complete Preventative Maintenance activities, such as code updates & equipment updates
• Incident Management, Problem Management, Change Management & Capacity Management
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Security & Audit compliance
• Operational-related Moves, Adds, Changes, and Deletes (MACD)
• Adherence to Operational Standards
• Compliance with Engineering Design Standards and established operational processes
• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts
• Provide Root Cause Analysis for Network Events
• Other duties as assigned by management

Senior Network Engineer

QA Engineer

• Complete audits or evaluations (quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures)
• Ensure defined monthly or weekly evaluation targets are met
• Audit calls/interactions/transactions for aligned teammates
• Coach teammates for performance improvement
• Report performance daily/weekly/monthly for aligned span
• Provide inputs and basis audits for briefings and training
• Partner with Team Leaders in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/LOB
• Identify and escalate potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on customer concerns
• Drive quality initiatives, contests and campaigns
• Serve as SME for the campaign/LOB

Temporary QA – Seasonal

• Lead full-cycle recruitment for multiple roles across EMEA, Europe, Asia and the Americas
• Manage end-to-end recruitment of freelancers and taskers for assigned campaigns
• Design and launch scalable crowdsourcing campaigns to attract, engage, and retain global freelance talent
• Support execution of high-volume hiring strategies ensuring quality and speed across sourcing, screening, interviewing, and onboarding
• Build and maintain robust talent pipelines for fast-moving projects
• Champion outstanding candidate experience
• Interpret recruitment metrics to identify sourcing or process improvements
• Share market insights and assist in creation of recruitment dashboards
• Support and mentor junior recruiters and help shape scalable, data-driven global hiring practices

Senior Recruiter – AI Community

Support Engineer

• Provide technical support via phone, chat, or email for software and/or device issues
• Research and resolve issues reported by the client's end-users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Document all information on customer interaction according to standard operating procedures.
• Efficiently and effectively answer users' software and technical questions
• Perform root cause analysis and determine the appropriate course of action
• Contribute to Knowledge Base via technical and process support documentation
• Deliver timely, accurate and professional customer service to all customers by Phone, e-mail, and/or chat
• Research and review issues and communicate effective solutions
• Work with customers to solve problems and create support tickets