Staff Engineer, Program/Project Management
Celestica
CloudPMP
Job Level
Mid-LevelSenior
Tech Stack
CloudPMP
About the role
- Developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers)
- Engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met
- Leading weekly syncs, tracking milestones, action items, and escalation points
- Conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution
- Validating workflows and processes for new opportunities
- Acting as the communication hub for project stakeholders, managing competing priorities and expectations
- Collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners
- Being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes
- Managing client relationships and expectations throughout the project cycle
- Contributing to the closure process and organization-wide improvements based on lessons learned
- Reporting to cross-geo managers and aligning with diverse teams across multiple regions
Requirements
- Bachelor’s degree or equivalent business/project management experience
- 3-5 years of project management experience
- 2+ years in operations/account management, working directly with clients
- Strong written and verbal communication skills
- Exceptional problem-solving ability and attention to detail
- Ability to work collaboratively with teams across different geographies
- Manage cross-functional teams respectfully
- Report to cross-geo managers
- A solution-oriented mindset, comfortable with change and evolving business needs
- Openness to working in multiple time zones, usually aligning with client or project team’s working hours
- Preferred: BPO experience
- Preferred: PMP, Agile, and/or Lean Six Sigma certifications
- Preferred: Experience with international vendor management and launching new sites or geographies
- Preferred: Familiarity with cloud-based systems (8x8, Aircall, Five9, Salesforce, Zendesk, Smartsheet, G Suite)
