Part Time Field Network Specialist
STAFFVIRTUAL
CloudLinuxSwitching
Job Level
Senior
Tech Stack
CloudDNSFirewallsSwitching
About the role
- The Senior Network Engineer’s role is to provide operational support for the global TaskUs Network environment
- The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links
- The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations
- The Senior Network Engineer’s job function could include on-boarding of new clients, design and implementation of new offices, or integration of network technologies
- This is achieved through coordination with Demand or Project Manager’s and use of network management systems for documentation and implementation requests
- Responsibilities include responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements
- Key Responsibilities: Provide support to Project or Demand Managers based on requirements to integrate a network setup
- Provide solutions to Complex problems, with well planned documentation
- Complete Preventative Maintenance activities, such as code updates & equipment updates
- Incident Management, Problem Management, Change Management & Capacity Management
- Manage assigned projects and program components to deliver services in accordance with established objectives
- Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
- Security & Audit compliance
- Operational-related Moves, Adds, Changes, and Deletes (MACD)
- Adherence to Operational Standards
- Compliance with Engineering Design Standards and established operational processes
- Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts
- Provide Root Cause Analysis for Network Events
- Other duties as assigned by management
Requirements
- 5+ years extensive experience in the support of Cisco Networking Technologies
- Strong technical, analytical, and interpersonal skills
- Practical Technical knowledge on CISCO Networking Technologies
- ITIL Ver. 3.0 or Ver. 4.0 preferred
- Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences
- Strong organizational skills and ability to multitask in a fast-past working environment
- High level technology problem solving skills
- Standing and sitting for sustained periods of time, at least 25%
- Ability to travel up to 25% of the time
- Education / Certifications: Bachelor’s Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience. Also, CCNA/CCNP Certifications are also required
