Senior Network Engineer
GDS Group
CloudFirewallsiOSServiceNowSwitching
SD-WAN Network Engineer, Tier 2
Expereo
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
VMware
About the role
- Customer Support: Respond to customer inquiries, incidents, and service requests related to SD-WAN; Troubleshoot connectivity issues, performance problems, and configuration errors; Provide timely and effective solutions to minimize downtime; Generate performance reports and provide insights to inform the customer of potential improvements.
- Monitoring and Maintenance: Monitor SD-WAN network performance, analyse traffic patterns, and optimize SD-WAN policies; Proactively identify performance bottlenecks, security vulnerabilities, and capacity issues; Perform routine maintenance tasks (software updates, patches).
- Incident Management: Respond to incidents and service requests promptly; Troubleshoot connectivity issues, configuration errors, and performance problems; Collaborate with other support teams and 3rd parties to resolve complex issues.
- Change Management: Implement changes to SD-WAN configurations (e.g., adding new sites, modifying policies); Coordinate change requests with clients and internal teams; Ensure minimal disruption during change implementation.
- Configuration and Troubleshooting: Assist with SD-WAN appliance configurations (routing, policies, security); Analyse logs, packet captures, and performance metrics; Debug and diagnose network problems.
- Documentation and Knowledge Sharing: Maintain accurate records of support activities; Create knowledge base articles and FAQs for common issues; Train end-users on SD-WAN best practices.
Requirements
- Experience with SD-WAN/SASE products (Cato, Meraki, Viptela, VMware Velocloud, Fortinet) and Zscaler
- Familiarity with WAN technologies (Internet, MPLS, 4G/5G)
- Strong customer support and relationship skills
- Excellent communication and collaboration skills
- Problem-solving mindset
- Ability to manage multiple clients and prioritize tasks effectively
- Adaptability to changing network requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Relevant certifications (e.g. Cato CCA. Cisco CCNA,ECMS, SDWFND, ENSDWI. VMware 5V0. Fortinet NSE)
