Network Engineer

• Customer Support: Respond to customer inquiries, incidents, and service requests related to SD-WAN; Troubleshoot connectivity issues, performance problems, and configuration errors; Provide timely and effective solutions to minimize downtime; Generate performance reports and provide insights to inform the customer of potential improvements.
• Monitoring and Maintenance: Monitor SD-WAN network performance, analyse traffic patterns, and optimize SD-WAN policies; Proactively identify performance bottlenecks, security vulnerabilities, and capacity issues; Perform routine maintenance tasks (software updates, patches).
• Incident Management: Respond to incidents and service requests promptly; Troubleshoot connectivity issues, configuration errors, and performance problems; Collaborate with other support teams and 3rd parties to resolve complex issues.
• Change Management: Implement changes to SD-WAN configurations (e.g., adding new sites, modifying policies); Coordinate change requests with clients and internal teams; Ensure minimal disruption during change implementation.
• Configuration and Troubleshooting: Assist with SD-WAN appliance configurations (routing, policies, security); Analyse logs, packet captures, and performance metrics; Debug and diagnose network problems.
• Documentation and Knowledge Sharing: Maintain accurate records of support activities; Create knowledge base articles and FAQs for common issues; Train end-users on SD-WAN best practices.

SD-WAN Network Engineer, Tier 2

Part Time Field Network Specialist

Senior Network Engineer

Network Engineer

Network Infrastructure Engineer III